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About me
Graduated on Tourism Science, I have been working in the Hotel Industry for more than 2 years as a Receptionist in Italy and in UK in Marriott Hotels and as Reservation Agent in H10 Roma Città.
Italian mother tongue but fluent in English and Spanish, I perfect day by day my skills regarding Customer Service, upselling approach, cashiering operations and email management.
PMS OPERA & SAP TMS hotel systems Operator and a mixture between great grooming and professional appearance and great team working attitude, I am a flexible employee available to work overtime and to make morning, afternoon and night shifts.
Experience
6 years and 10 months
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Receptionist
The Pantheon Iconic Rome Hotel
ReceptionOctober 2020 - Now · 3 years and 6 monthsThe Pantheon Iconic Rome Hotel, Autograph Collection ( 5 stars hotel ) PMS OPERA Hotel System User Type of contract: Night Shift, Lev.3 of C.C.N.L. (Italian Contract) Main duties: - Switchboard Operator, Check-in & Check-out procedure, Conciergerie. - Closing PM Account, F.O. Deposit Cash of the day, POS & Fiscal system closure - End of the day - Sending Guest Profile to Police department, no show email and Property Report - Checking Guests' Bill "Due Out" the ongoing day.
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Receptionist (Night Shift)
The Pantheon Iconic Rome Hotel, Autograph Collection - Rome, Italy
Guest RelationsOctober 2020 - Now · 3 years and 6 months- Switchboard Operator, Check-in & Check-out procedure, Conciergerie. - Closing PM Account, F.O. Deposit Cash of the day, POS & Fiscal system closure - End of the day - Sending Guest Profile to Police department, no show email and Property Report - Checking Guests’ Bill “Due Out” the ongoing day.
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Reservation Agent
H10 Hotels; H10 Roma Città (4 stars hotel) - Rome, Italy
ReservationsNovember 2018 - January 2020 · 1 year and 3 monthsTMS SAP hotel system operator * Insert & managing individual reservations and check OTA extranet (Last Minute, Destinia, Booking, Expedia ) and wholesalers platforms. * Management of email and assist the guest by email or by phone. * paper and electronic archive
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Front Desk Agent (illness substitution)
Rome Marriott Grand Hotel Flora - Rome, Italy
ReceptionSeptember 2018 - October 2018 · 2 months4 stars hotel PMS OPERA operator Switchboard Operator Check-in / Check- out procedure Concergierie Charge minibar and advanced purchase rate and update guest profiles
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Receptionist
Rome Marriott Grand Hotel Flora - Rome, Italy
ReceptionSeptember 2018 - October 2018 · 2 monthsRome Marriott Grand Hotel Flora (4 stars hotel) Type of Contract: Illness temporary substitution Lev.3 of C.C.N.L. (Italian Contract) Reason for termination of employment: End of temporary substitution and lack of lengthening possibilities.
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Receptionist
Bristol Marriott Royal Hotel - United Kingdom
ReceptionOctober 2017 - August 2018 · 11 monthsTOP UPSELLER Jan 2018, Feb 2018 & Mar 2018, TOP GSS SCORE Dec 2017 & Apr 2018 NOMINATION FOR ASSOCIATE OF THE MONTH FEB 2018 Hosting guests following Marriott Brand Credo: MAKE IT BRILLIANT, RESPOND TO CUES and CREATE CONNECTIONS. Check-in and Check-out procedure. Answer telephone using appropriate etiquette. Checking Expedia/Hotels.com booking and Advanced Purchase Rates. Prepare VIP elite guests arrival packs and route all internet inclusive rates. Allocating rooms for group check-in , individual guests and duplicate reservationsUpselling breakfast and rooms based on room pool availability. NIGHT shift checklist (in summary): Charge car parking rate through Cashiering ( Batch Posting option ) in Opera PMS Prepare all breakfast list for Kitchen, Restaurant and Room Service Balance and check out or rebate all the PM account Check Credit Risk Guests
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MARSHA & PMS Opera Operator
TOP UPSELLER
Telephone OperatorJanuary 2018 - February 2018 · 2 monthsMain Duties as a Receptionist : Hosting guests following Marriott Brand Credo: MAKE IT BRILLIANT, RESPOND TO CUES and CREATE CONNECTIONS. MARSHA duties: checking rates details & room pool selling strategy, creating walk-in reservation, looking for Marriott Rewards Profile. - Check-in and Check-out procedure. - Answer telephone using appropriate etiquette. - Prepare VIP elite guests arrival packs and route all internet inclusive rates. - Allocating rooms for group check-in , individual guests and duplicate reservationsUpselling breakfast and rooms based on room pool availability. -Coordinate with Housekeeping to track readiness of rooms for check-in. NIGHT shift checklist (in summary): - Charge car parking rate through Cashiering ( Batch Posting option ) in Opera PMS - Prepare all breakfast list for Kitchen, Restaurant and Room Service - Balance and check out or rebate all the PM account - Check "Due Out Guests Accounts" &Credit Risk Guests
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Front Desk Agent
Courtyard by Marriott Rome Central Pakr - Rome, Italy
ReceptionMay 2017 - September 2017 · 5 monthsPMS OPERA & MARSHA system operator. Answering telephones Supply guests with information and reservation regarding restaurant, transfer, attractions. Check in / Check out procedure. Coordinate with Housekeeping to track readiness of rooms for check-in. Downloading marriott members' certificates from Blue Zone Session Manager. Updating guest profiles in PMS and rooming list through Microsoft Excel. Enrolling guests in Marriott Rewards Program.
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Receptionist
Courtyard by Marriott Rome Central Park - Rome, Italy
ReceptionMay 2017 - September 2017 · 5 monthsType of Contract: Full time, Internship Reason for termination of employment: End of internship and possibility to work abroad in the same company.
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Waiter
Rome Cavalieri, A Waldorf Astoria Hotel - Rome, Italy
F&B serviceJune 2016 - December 2016 · 7 monthsRome Cavalieri, A Waldorf Astoria Resorts (5 stars luxury hotel) Rome, Italy 3 months in BANQUET SECTOR and 3 months in POOL BAR TEAM - Presenting menu to patrons and answering questions about menu items. - Preparing tables for meals, including setting up items such as linen, silverware and glassware. - Removing dishes and glasses from tables or counters. - Taking them to kitchen for cleaning.
Education
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High school diploma
Liceo scientifico Talete, Rome Italy
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Receptionist training course; EQF level 6
ANPA accademy
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Bachelor's degree in Tourism Science
Sapienza university, Rome, Italy
September 2013 - December 2016 -
High School Diploma
Liceo Scientifico - Rome, Italy
September 2007 - June 2012
Languages
3 languages
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English
Native or fluent
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Italian
Native or fluent
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Spanish
Native or fluent
Personal information
Nationalities
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Italian
Date of birth
June 14th 1993
Driving License
Yes
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