Andreia Souza

Andreia Souza

Assistant Guest Services Manager at The Ritz-Carlton Hotel Company, L.L.C.
Lives in Chile
over 6 months ago

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With a strong Customer Service holding ability

nurtured by international companies. Highly skilled in problem resolution,

decision-making, creating long lasting clientele relationships and persuasive

interpersonal communication techniques. Righteous individual, flexible,

passionate and driven by challenges to deliver results at adverse work

environments.

Experience

  • Assistant Guest Services Manager

    The Ritz-Carlton Hotel Company, L.L.C. - Santiago, Chile

    Rooms division
    May 2017 - November 2017

    Acting Chief Concierge and responsible for the operations of the Concierge and Bell service. Performed Manager on Duty on a daily basis.

  • Front Office Supervisor

    Hyatt Hotels - São Paulo, Brazil

    Rooms division
    April 2010 - May 2016

    Front Office Team Leader, Grand Hyatt São Paulo | Jan 2015 – May 2016 Ensures that all Front Office team delivers the brand promise and provide exceptional service at all times. Served as an active Manager on Duty. 2015 (EES) FD Employee Engagement at 4.21 out of 5 Guest Service Supervisor, Grand Hyatt São Paulo | Aug 2011 - Dec 2014 Managed day-to-day Communication Center, Guest Relations, Bell-staff, Concierge operations and served as interim Guest Service Supervisor, 2014 (EES) GS Employee Engagement at 4.73 out of 5 2013 (EES) GS Employee Engagement at 4.32 out of 5 2012 (EES) GS Employee Engagement at 4.23 out of 5 Guest Services Agent, Grand Hyatt São Paulo | Apr 2010 - Jul 2011 Provide the appropriate level of professional, courteous and caring service to guests, other associates (internal customers) and other visitors to the hotel. 2011 Employee of the Quarter Award

Education

  • Hospitality Management

    Sydney Business & Travel Academy - Sydney, Australia

    February 2007 - July 2009

  • Tourism

    UNISA - São Paulo, Brazil

    August 2000 - June 2004

Languages

  • English
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Skills

  • Club Lounge Operations
  • Concierge
  • Front Desk
  • Micros Opera
  • Opera System
  • Rooms Division
  • Rooms operations
  • Team Leadership
  • VIP Guests

Other

  • Linkedin

    www.linkedin.com/in/andreiasou

Connections
Mahmoud Mheize
Front office assistant manager at Hyatt Hotels
Following
Palacio Tangara
State of São Paulo, Brazil
AccorHotels
Issy-les-Moulineaux, France
Other members
Paulina Rotllant Espinosa
San Bernardo, Chile
Boris Milic
Copenhagen, Denmark
Shakil Ahmad
Umm Al Quwain, United Arab Emirates
Valentina Pikover
London, United Kingdom
View 243405 members