Andres Arturo Cruz Stevens

Andres Arturo Cruz Stevens

Manager on Duty at Grand Luxxe, Vidanta
Lives in Nuevo Vallarta, Mexico
over 6 months ago

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  • Manager on Duty

    Grand Luxxe, Vidanta - Nuevo Vallarta, Mexico

    December 2017 - Now · 1 year and 1 month

    Manager on Duty, oversee all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. In charge of the total satisfaction and quality control of the 1,160 hotel rooms. Following the standards of the AAA 5 diamond award, overseeing the operations of the departments to provide an ultra personalized service

  • Director of Front Office

    Occidental Nuevo Vallarta - Nuevo Vallarta, Mexico

    October 2017 - December 2017 · 3 months

    Front of the house manager. Provide a outstanding service within the departments of Front Desk, Concierge, Bellman.

  • Night Manager

    Me By Melia - Cabo San Lucas, Mexico

    February 2017 - October 2017 · 9 months

    Responsible for all hotel operations during overnight shift hours that includes: Front Desk, Housekeeping, In-Room Dining, Security, Engineering and Guest Services, focusing on Front Office operations, night audit and hotel safety/security. Provides leadership and support to all members of the Front Office and enforces the Me by Melia Standards in all areas supervised, ensuring the total satisfaction of our guests.

  • Rooms Division Manager

    The Royal Suites By Palladium - Punta Mita, Mexico

    October 2016 - February 2017 · 5 months

    Operations Manager. Responsible of the operations of the Royal Suites. Front desk, housekeeping, and maintenance of 100 suites, 2 bars and a specialty restaurant. Ensuring that the departments work together to deliver the best service

  • Chief Concierge

    Fiesta Americana - Puerto Vallarta, Mexico

    March 2016 - October 2016 · 9 months

    Guest Services Manager. Responsible for the total satisfaction of our guests. Problem solving and solution provider. Responsible for the Bellboys, VIP Manager and Concierge. Special Check in and check out, making every stay memorable.

  • Guest Services

    The St. Regis Aspen Resort - Aspen, CO, United States

    Management Trainee
    December 2014 - December 2015 · 1 year and 1 month

    Guest Services Supervisor. VIP Guest Services (Management Training) Attending all needs of our VIP Guest. Create indelible memories by ensuring the suite guests experience an unfolding series of delightful moments and thoughtful gestures. Attending to guest profile fulfillment and actively engaged in the on-site guest experience. Personalize every stay to our guest needs. Front desk and night audit training.

  • Assistant to the General Manager

    King and Grove - New York, NY, United States

    December 2013 - August 2014 · 9 months

    Executive Assistant. Rotating though the departments of the hotel, assisting with the duties of the Hotel managers, including Accounting, Sales/Marketing and Housekeeping.



  • Spanish
    Native or fluent
  • English
    Native or fluent
  • French
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