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Manager on Duty
Grand Luxxe, Vidanta - Nuevo Vallarta, MexicoManagementDecember 2017 - Now · 1 year and 1 month
Manager on Duty, oversee all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. In charge of the total satisfaction and quality control of the 1,160 hotel rooms. Following the standards of the AAA 5 diamond award, overseeing the operations of the departments to provide an ultra personalized service
Director of Front Office
Occidental Nuevo Vallarta - Nuevo Vallarta, MexicoManagementOctober 2017 - December 2017 · 3 months
Front of the house manager. Provide a outstanding service within the departments of Front Desk, Concierge, Bellman.
Me By Melia - Cabo San Lucas, MexicoManagementFebruary 2017 - October 2017 · 9 months
Responsible for all hotel operations during overnight shift hours that includes: Front Desk, Housekeeping, In-Room Dining, Security, Engineering and Guest Services, focusing on Front Office operations, night audit and hotel safety/security. Provides leadership and support to all members of the Front Office and enforces the Me by Melia Standards in all areas supervised, ensuring the total satisfaction of our guests.
Rooms Division Manager
The Royal Suites By Palladium - Punta Mita, MexicoManagementOctober 2016 - February 2017 · 5 months
Operations Manager. Responsible of the operations of the Royal Suites. Front desk, housekeeping, and maintenance of 100 suites, 2 bars and a specialty restaurant. Ensuring that the departments work together to deliver the best service
Fiesta Americana - Puerto Vallarta, MexicoManagementMarch 2016 - October 2016 · 9 months
Guest Services Manager. Responsible for the total satisfaction of our guests. Problem solving and solution provider. Responsible for the Bellboys, VIP Manager and Concierge. Special Check in and check out, making every stay memorable.
The St. Regis Aspen Resort - Aspen, CO, United StatesManagement TraineeDecember 2014 - December 2015 · 1 year and 1 month
Guest Services Supervisor. VIP Guest Services (Management Training) Attending all needs of our VIP Guest. Create indelible memories by ensuring the suite guests experience an unfolding series of delightful moments and thoughtful gestures. Attending to guest profile fulfillment and actively engaged in the on-site guest experience. Personalize every stay to our guest needs. Front desk and night audit training.
Assistant to the General Manager
King and Grove - New York, NY, United StatesManagementDecember 2013 - August 2014 · 9 months
Executive Assistant. Rotating though the departments of the hotel, assisting with the duties of the Hotel managers, including Accounting, Sales/Marketing and Housekeeping.
Bachelor of arts in hospitality services with sales and marketing
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2009 - December 2013
SpanishNative or fluent100%
EnglishNative or fluent100%