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Front Office Manager
Focus Hotels - Poznań, PolandFront Office receptionJune 2018 - Now · 6 months
- coordinating activities aimed at opening a new chain hotel, - coordination and supervision of the reception department, - recruitment of employees, - introduction and supervision of procedures at the hotel, - optimization of procedures and activities, adaptation to the conditions prevailing in a new chain property, - making purchase orders, - scheduling and working time settlement, - creating reports for the needs of the enterprise, - dealing with the proper operation of the hospitality property in terms of financial, accounting and human resources, - maintaining good relations with other hotel departments, - service for guests and clients.
Blooms Inn & Apartments - Poznań, PolandAdministration & GeneralApril 2018 - June 2018 · 3 months
- taking care of the guests' stay, - implementation and coordination of sales strategies in accordance with the object policy, - coordinating marketing strategy and responsibility for its implementation, - recruitment, motivation and periodic appraisal of employees, - optimization of procedures and activities, - real estate administration and cooperation with tenants.
Lidl Poland - Jankowice, PolandPurchasingFebruary 2017 - January 2018 · 12 months
- current contact with Lidl Offices in the Europe (collecting requested documents to put articles into shops in Poland), - audit of contracts, - putting articles into the system due to contracts condidtions, - preparing reports and summaries for internal use, - archiving different documents, - managing of internal mail- traditional and electronic, - cooperating with buyers, planners and 9 distribution centres around the country, - solving current issues with collecting the deliveries.
NH Hotel Group - Poznań, PolandSales & MarketingAugust 2016 - January 2017 · 6 months
- Active acquisition of new corporate clients and care of current (including foreign) - Preparing and conducting business meetings, - Current reporting, - Marketing activities, i.e. social media profile, updating content on a Web page.
Rooms Division Manager
Hotel Śródka*** - Poznań, PolandAdministration & GeneralOctober 2015 - July 2016 · 10 months
- Recruiting staff, drafting of contracts, basic management of employments, - Organizing work schedule and settling work time, - Coordinating the work of subordinate team - Creating of procedures consistent with the characteristics of work, - Management of prices and availability of rooms, - Active participation in business meetings, to determine the terms and of the hotel's cooperation with customers, suppliers, - Dealing with the proper operation of the hospitality property in terms of financial, accounting and human resources, - Support for Guests and Customers.
AccorHotels - Poznań, PolandFront Office receptionOctober 2010 - September 2015 · 4 years and 12 months
- Coordination and training for new employees, - Managing the reception and the hotel, - Preparation of reports and financial statements for the GM and the Head Office, - Participation in the creation of procedures affecting the optimization work, - Current control and internal audit, - Collection of foreign travel agencies, - Guest service, - Coordinating meetings and conferences, - Accepting the booking, billing invoices, - Acting as the Manager on duty (according to the schedule) - Taking care of the hotel image according to the standards of the Novotel brand and Accorhotels group, - Representing hotel in the final of the competition for the best receptionist in Poland.
Front Office/Reservations Coordinator
Hotel Twardowski **** - Poznań, PolandFront Office receptionOctober 2009 - September 2010 · 12 months
- Organizing work schedule and settling work time, - Coordinating the work of subordinate team - Creating of procedures consistent with the characteristics of work, - Management of prices and availability of rooms, - Support for guests and customers.
Receptionist (Reservations Agent wthn.3 mths.)
NH Hotel Group - Poznań, PolandFront Office receptionMay 2008 - September 2009 · 1 year and 5 months
- Guest service, - Coordinating meetings and conferences, - Accepting the booking, billing invoices, - Taking care of the hotel image according to the standards of the NH group.
Starwood Hotels and Resorts Worldwide - Poznań, PolandFront Office conciergeJune 2007 - April 2008 · 11 months
- Work in the hotel lobby, - Taking care of the hotel image according to the standards of the Sheraton brand and Starwood group, - Guests service, assisting with the luggage,
PolishNative or fluent100%