ANGEL NAKAWUNGU

ANGEL NAKAWUNGU

CROSSTRAINED LOBBY AMBASSADOR at Beach Rotana Abu Dhabi
Lives in Kampala, Uganda
over 6 months ago

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I am a highly customer oriented person with team building skills and capable of handling defined tasks in time irrespective of allocated area.

Experience

  • CROSSTRAINED LOBBY AMBASSADOR

    Beach Rotana Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    May 2017 - June 2017 · 2 months

    • Offer consistently professional, friendly, warm and engaging service • Serving Arabic coffee and dates. • Preparing Arabic coffee in the kitchen and washing used cups • Arranging Arabic coffee table in the morning with all necessary items to Rotana standards. • Removing and cleaning Arabic coffee table and all used items in the evening. • Be available for Guests at all times as a point of contact • Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station • Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door • Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk • Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests • Proactively meet arriving guests at the main entrance and once they exit their transportation. • Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc. • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries • Deal promptly, efficiently and pleasantly with any queries • Be aware of all special offers, promotions, and packages at the hotel to promote to guests • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment • Comply with the hotel environmental, health and safety policies and procedures •

  • Recreation receptionist

    Beach Rotana Abu Dhabi - Abu Dhabi, United Arab Emirates

    Spa & Wellness
    November 2016 - December 2016 · 2 months

    • Interacts with guests as well recreation members and individuals in the local community. • Ensures the safe and efficient delivery of all recreational services and facilities to hotel guests and recreation members at all times. • To ensure the utmost due diligence is in regards to the safety of all hotel guests and club members whilst using the facilities. • Has complete knowledge of all recreation services, facilities as well as other hotel services and facilities. • Assists the Recreation Manager to ensure that all hotel guests and recreation members are provided with the correct information and knowledge on use of the facilities as well as club rules and regulations for the safety and convenience of all users. • Ensures the reception desk and surrounding areas are kept clean and tidy at all times. • Ensures that that the reception desk is kept manned at all times. • Ensures there is a ready supply of pool towels for members and guests. • Ensures that all signage is kept up to date and highly visible to guests for their safe use of the recreational facilities. • Booking of all recreation services and facilities i.e. tennis, massage & squash courts usage are carried out at all times. • Assists with the selling of memberships and pro-shop sales as well as equipment rentals within the recreation / bodylines facility. • Receiving payments from outside guests , members & hotels of different services like tennis lessons • Handling of fattiness classes for example zumba classes by receiving payments , registering the number of attendance among others. • Opening of the facility by picking the keys from security and cash float. • Closing of the facility {reception} by balancing the sales of the day , making cashier revenue reports, taking the reports to the finance and the keys to the security not forgetting shutting down of the computer and club runner.

  • RECREATION ATTENDANT

    BEACH ROTANA - Abu Dhabi, United Arab Emirates

    Recreation & Leisure
    February 2016 - February 2018 · 2 years and 1 month

    Keep informed of shut-down and emergency evacuation procedures. • Welcomes, greets and assist guests in choosing sunbeds and lying towels on the beds. • Maintain knowledge of business operations. • Clean sporting equipment, vehicles, rides, booths, facilities, or grounds. • Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons. • Monitor operational quality or safety. • Communicate with management or other staff to resolve problems. • Provide information about facilities, entertainment options, and rules and regulations. • Explain regulations, policies, or procedures at the beach club • Attend to kids in kids clubs{play with kids and guide them on using the play toys in kids club} • Record and report lost and found guest items around all beach facilities. • If working the evening shift, cleaning and closing of steam, sauna and Jacuzzi in the female changing room. • Collecting all dirty towels and taking them to linen room/department for washing.

  • COLLAGUE HAED

    ROYAL SPORTS BETTING - Kampala, Uganda

    Management
    February 2016 - February 2016 · 1 month

    • Consistently offer professional, friendly and engaging service. • Assist customers in selection of bet options in informative and helpful way • Ensure a safe working environment for customers and co-workers and uphold safety guidelines • Follow all safety and sanitation policies when managing the branch • give information about betting odds • take payments for bets • pay out winnings to customers • balance takings after the shop closes for the day • make sure the shop's satellite TV and video systems are working • use the computerized betting and till systems • check that digital display boards show the correct betting odds and results • keep the shop stocked with betting slips, pens and up-to-date odds sheets • explain different ways of betting to customers • give information about other products, such as overseas lottery tickets • Report any suspicious betting patterns or under-age gambling to the shop manager.

  • LOBBY HOSTESS

    IMPERIAL ROYALE HOTEL - Kampala, Uganda

    Front Office reception
    March 2011 - August 2013 · 2 years and 7 months

    • Welcome and acknowledge all Guests according to company standards, thank guests with genuine appreciation at their departure. • Respond to guests’ requests for everyday queries. • Making special arrangements or service like transportation, dry cleaning among others by identifying appropriate providers such as guest’srelations, valet or concierge. • Following up to Guest requests to ensure satisfaction. • Establish the guest’s needs within the hotel lobby area to reduce unnecessary queue at the front desk. • Report accidents, injuries and unsafe work conditions to manage and complete safe training and certificates. • Monitor club lounge for seating availability, service safety and we’ll being of guests. • Answer, record and process all guest calls, messages, requests , questions or concerns and later contact the appropriate individual .

Education

  • HERITAGE COLLAGE SCHOOL

    January 2009 - November 2010

Languages

  • English
    Professional working
    60%

Skills

  • Cash-handling
  • Communication
Connections
Jean luc ebenezer Djouno
ASSISTANT STOREKEEPER at TOWERS ROTANA
Itanzi Clifford
Front Office Agent at LAKE VIEW HOTEL
Ishwar Poudel
Health Club Supervisor at intercontinental hotel groups
View 4 connections
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