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My working experience in the Hotel Industry and knowledge of different countries and cultures, I have gained strong communication and leadership skills with the ability to prioritize tasks to achieve deadlines and work well under pressure.
I’m a hardworking person, fast learner, cheerful,positive thinker, Responsible, open for new ideas and a resourceful team player who is willing to help and give my hand for my colleagues.
Roda Amwaj Suites - Dubai, United Arab EmiratesBack OfficeApril 2015 - Now · 3 years and 9 months
Roda Amwaj Suites (Jumeirah Beach Residence) 340 Rooms Roda Boutique Villa’s (Jumeirah 3) 40 Villas Roda Metha Suites (Oud Metha Burdubai) 122 Rooms Roda Beach Resort ( Jumeirah 3) 47 Rooms and 10 Villa’s Duties and Responsibilities: Offer professional, friendly and engaging service Answer telephone and email inquiries in a timely manner Determine Guest’s needs and quote the appropriate room and rate as per requirements Respond to enquiries about hotel products and services over the telephone and email, etc Book reservation with accurate information to ensure we exceed Guest’s expectations Book and enter room reservation requests using the Opera System Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Understand Revenue Management strategies, sell levels and sell
Roda Amwaj Suites - Dubai, United Arab EmiratesRecreation & LeisureSeptember 2014 - April 2015 · 8 months
Gym receptionist Duties and Responsibilities Build a good rapport and relationship with all of our members and guests Deal with customer enquiries in a friendly and efficient manner Maintained a record of all guests and members coming to the gym. Handled all incoming calls and answered the enquiries made. Assisted the Duty Manager in maintaining the gym. Administered the payments made by the members. Resolved all customer complaints. Responsible for the safety and enjoyment of our customers whilst using the gym facilities
Bachelor of Science in Cruiseline Management
Lyceum of the Philippines - Hospitality and Tourism ManagementOctober 2009 - October 2013
Colegio de San Juan de Letran - Manila, PhilippinesJune 2008 - June 2009
TagalogNative or fluent100%
- Flexible at work
- Good customer service