Angelica Santos

Angelica Santos

Reservation Agent at Sofitel Dubai The Palm Resort & Spa
Lives in Dubai, United Arab Emirates

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About me

My working experience in the Hotel Industry and knowledge of different countries and cultures, I have gained strong communication and leadership skills with the ability to prioritize tasks to achieve deadlines and work well under pressure.
I’m a hardworking person, fast learner, cheerful,positive thinker, Responsible, open for new ideas and a resourceful team player who is willing to help and give my hand for my colleagues.

Experience

5 years and 4 months

  • Reservation Agent

    Sofitel Dubai The Palm Resort & Spa - Dubai, United Arab Emirates

    Reservations
    April 2019 - Now · 9 months

  • Reservation Agent

    Roda Amwaj Suites - Dubai, United Arab Emirates

    Back Office
    April 2015 - March 2019 · 4 years

     Roda Amwaj Suites (Jumeirah Beach Residence) 340 Rooms  Roda Boutique Villa’s (Jumeirah 3) 40 Villas  Roda Metha Suites (Oud Metha Burdubai) 122 Rooms  Roda Beach Resort ( Jumeirah 3) 47 Rooms and 10 Villa’s Duties and Responsibilities:  Offer professional, friendly and engaging service  Answer telephone and email inquiries in a timely manner  Determine Guest’s needs and quote the appropriate room and rate as per requirements  Respond to enquiries about hotel products and services over the telephone and email, etc  Book reservation with accurate information to ensure we exceed Guest’s expectations  Book and enter room reservation requests using the Opera System  Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities  Understand Revenue Management strategies, sell levels and sell

  • Receptionist

    Roda Amwaj Suites - Dubai, United Arab Emirates

    Recreation & Leisure
    September 2014 - April 2015 · 8 months

    Gym receptionist Duties and Responsibilities  Build a good rapport and relationship with all of our members and guests  Deal with customer enquiries in a friendly and efficient manner  Maintained a record of all guests and members coming to the gym.  Handled all incoming calls and answered the enquiries made.  Assisted the Duty Manager in maintaining the gym.  Administered the payments made by the members.  Resolved all customer complaints.  Responsible for the safety and enjoyment of our customers whilst using the gym facilities

Education

  • Bachelor of Science in Cruiseline Management

    Lyceum of the Philippines - Hospitality and Tourism Management

    October 2009 - October 2013

  • Hospitality Management

    Colegio de San Juan de Letran - Manila, Philippines

    June 2008 - June 2009

Languages

2 languages

  • Tagalog

    Native or fluent

  • English

    Professional working

Personal information

Nationalities

  • Philippine

Date of birth

December 20th 1991

Skills

3 skills

  • Flexible at work
  • Good customer service
  • Opera PMS
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