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Experienced Hotel Operations Manager with a demonstrated history of working in the tourism industry. Skilled in Reservations Management, Staff Development, Financial Accounting, Revenues, Events and Concierge Services.
5 years and 5 months
Front Office & Reservations Manager
Urban Frame Hotel - Athens, GreeceAdministration & GeneralMay 2019 - Now · 8 months
As a brand new hotel, opened on May of 2019, my position consists of supervising the general job performance of hotel duties, especially those of front office including concierge services and reservations. More specific, being responsible for updating action plans and financial objectives quarterly. Implement all sales action plans related to our market areas. Driving customer loyalty by delivering service excellence throughout each customer experience. Determine and set room rates as well forecast future demand and pricing trends. Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates. Forecasting pricing and revenue based on demand and market trends. Creating promotional plans to increase revenue; Understanding inventory management processes. Conduct Competition Analyses reports.
Aigialos Niche Residences & Suites - Historic Hotels Of Europe - Fira, GreeceManagementJanuary 2017 - February 2019 · 2 years and 2 months
Supervising the general job performance of hotel duties • Reception duties • Sales Management – Handling reservations, contracts, occupancy forecast, applying rates & offers. (Protel Pms) – (Web Hotelier) • Updating reservations & colaborating with external parties such as suppliers, Tour operators etc. • Providing strategic direction to continuously improve overall rating by analysing customer feedback • Accounting – Revenue Forecast (Excel reports) • Idealisation of promotions concerning events and media • Concierge Services & Events Coordinator
Front Office Agent
Katikies Luxury Boutique Resorts - Oia, GreeceFront Office receptionApril 2016 - November 2016 · 8 months
Inspired by its uniqness, Katikies Hotel came to open a new aspect in my life. Strongly committed to its guests needs and expectations, has accomplished, through all of these years, to deliver the highest quality of service. Its philosophy proved to be more than just a beautiful property built into the cliffs of Caldera. Following this philosophy and being familiar with the Leading standards, my main duties were consisted of: • Being responsible for running the Hotel switchboard operations. • Check in-out, handling reservations, invoices, credit notes (Hart Pms) • Maintain an up to date record of room vacancies, reservations and assignments, handling phones, emails, arranging transfers, writing reports as well as checking and uploading the commissions. • Initialising the pass-on log and bulletin board daily by updating and reporting. • Concierge Services (transfer list of the Hotels, reservations & special requests).
Tui Hellas - Athens, GreeceSales & MarketingFebruary 2016 - May 2016 · 4 months
Working in the marketing excursion department has given me the opportunity to be part of a successful team where all the promotional material for all destinations of Greece & Cyprus takes place. Handling from brochures, advertisements, correction of texts, translations, structure, wedding materials, maps and more things; This is at least a creative process.
Alesahne Beach Hotel - Hotel Brain - Fira, GreeceManagementApril 2014 - October 2015 · 1 year and 7 months
Oversee the entire operations of the Hotel including human resources, housekeeping, public relations, food service, finances. More particular: • Front Desk – Reception duties • Back Office – Accounting (Expenses, Incomes) • Daily reports to Sales Director • Handling Reservations, emails, allocation (Hart PMS) • Arranging Events What is more, we had to ensure a memorable and genuine experience, Providing strategic direction to continuously improve overall rating, analysing customer feedback as well as examining activities logbook, assigning tasks appropriately and implement control schedule daily .
Front Office Agent
Likoria Hotel - Arachova, GreeceFront Office receptionDecember 2014 - February 2015 · 3 months
Working as a hostess has given me the opportunity to improve my skills concerning my communication with our guests , thinking how i could improve their stay in order to make their holiday experience something memorable. Apart from that , i had to deal with multiple tasks such as: • Reservations • Check in - out • Hotel supplies • Service – F&B • Preparation of breakfasts - buffet • House Keeping • Idealisation of promotion offers
Front Office Agent
Likoria Hotel - Arachova, GreeceFront Office receptionDecember 2013 - January 2014 · 2 months
Support to almost all sections due to holidays.
eCornell | Online Learning by Cornell UniversityDecember 2018 - April 2019
National and Kapodistrian University of Athens - Hospitality and Tourism Management - Athens, GreeceSeptember 2016 - July 2017
BEd - French Studies
National and Kapodistrian Univerity of Athens - Athens, GreeceOctober 2004 - September 2011
Native or fluent
Date of birth
June 13th 1985
- Business Writing Skills
- Calm and efficient
- Excellent social skills
- Good at multitasking
- Online Booking Engine
- Public Relations
- Quick problem solver
- Social Media
- Strategic Planning