Angela Mourelatou

Angela Mourelatou

Front Office & Reservations Manager at Urban Frame Hotel
Lives in Athens, Greece

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About me

Experienced Hotel Operations Manager with a demonstrated history of working in the tourism industry. Skilled in Reservations Management, Staff Development, Financial Accounting, Revenues, Events and Concierge Services.

Experience

5 years and 5 months

  • Front Office & Reservations Manager

    Urban Frame Hotel - Athens, Greece

    Administration & General
    May 2019 - Now · 8 months

    As a brand new hotel, opened on May of 2019, my position consists of supervising the general job performance of hotel duties, especially those of front office including concierge services and reservations. More specific, being responsible for updating action plans and financial objectives quarterly. Implement all sales action plans related to our market areas. Driving customer loyalty by delivering service excellence throughout each customer experience. Determine and set room rates as well forecast future demand and pricing trends. Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates. Forecasting pricing and revenue based on demand and market trends. Creating promotional plans to increase revenue; Understanding inventory management processes. Conduct Competition Analyses reports.

  • Hotel Manager

    Aigialos Niche Residences & Suites - Historic Hotels Of Europe - Fira, Greece

    Management
    January 2017 - February 2019 · 2 years and 2 months

    Supervising the general job performance of hotel duties • Reception duties • Sales Management – Handling reservations, contracts, occupancy forecast, applying rates & offers. (Protel Pms) – (Web Hotelier) • Updating reservations & colaborating with external parties such as suppliers, Tour operators etc. • Providing strategic direction to continuously improve overall rating by analysing customer feedback • Accounting – Revenue Forecast (Excel reports) • Idealisation of promotions concerning events and media • Concierge Services & Events Coordinator

  • Front Office Agent

    Katikies Luxury Boutique Resorts - Oia, Greece

    Front Office reception
    April 2016 - November 2016 · 8 months

    Inspired by its uniqness, Katikies Hotel came to open a new aspect in my life. Strongly committed to its guests needs and expectations, has accomplished, through all of these years, to deliver the highest quality of service. Its philosophy proved to be more than just a beautiful property built into the cliffs of Caldera. Following this philosophy and being familiar with the Leading standards, my main duties were consisted of: • Being responsible for running the Hotel switchboard operations. • Check in-out, handling reservations, invoices, credit notes (Hart Pms) • Maintain an up to date record of room vacancies, reservations and assignments, handling phones, emails, arranging transfers, writing reports as well as checking and uploading the commissions. • Initialising the pass-on log and bulletin board daily by updating and reporting. • Concierge Services (transfer list of the Hotels, reservations & special requests).

  • Marketing Assistant

    Tui Hellas - Athens, Greece

    Sales & Marketing
    February 2016 - May 2016 · 4 months

    Working in the marketing excursion department has given me the opportunity to be part of a successful team where all the promotional material for all destinations of Greece & Cyprus takes place. Handling from brochures, advertisements, correction of texts, translations, structure, wedding materials, maps and more things; This is at least a creative process.

  • Hotel Manager

    Alesahne Beach Hotel - Hotel Brain - Fira, Greece

    Management
    April 2014 - October 2015 · 1 year and 7 months

    Oversee the entire operations of the Hotel including human resources, housekeeping, public relations, food service, finances. More particular: • Front Desk – Reception duties • Back Office – Accounting (Expenses, Incomes) • Daily reports to Sales Director • Handling Reservations, emails, allocation (Hart PMS) • Arranging Events What is more, we had to ensure a memorable and genuine experience, Providing strategic direction to continuously improve overall rating, analysing customer feedback as well as examining activities logbook, assigning tasks appropriately and implement control schedule daily .

  • Front Office Agent

    Likoria Hotel - Arachova, Greece

    Front Office reception
    December 2014 - February 2015 · 3 months

    Working as a hostess has given me the opportunity to improve my skills concerning my communication with our guests , thinking how i could improve their stay in order to make their holiday experience something memorable. Apart from that , i had to deal with multiple tasks such as: • Reservations • Check in - out • Hotel supplies • Service – F&B • Preparation of breakfasts - buffet • House Keeping • Idealisation of promotion offers

  • Front Office Agent

    Likoria Hotel - Arachova, Greece

    Front Office reception
    December 2013 - January 2014 · 2 months

    Support to almost all sections due to holidays.

Education

  • Revenues Management

    eCornell | Online Learning by Cornell University

    December 2018 - April 2019

  • International Hospitality

    National and Kapodistrian University of Athens - Hospitality and Tourism Management - Athens, Greece

    September 2016 - July 2017

  • BEd - French Studies

    National and Kapodistrian Univerity of Athens - Athens, Greece

    October 2004 - September 2011

Languages

3 languages

  • Greek

    Native or fluent

  • English

    Full professional

  • French

    Professional working

Personal information

Nationalities

  • Greek

Date of birth

June 13th 1985

Skills

17 skills

  • Accounting
  • Business Writing Skills
  • Calm and efficient
  • Events
  • Excellent social skills
  • Good at multitasking
  • Guest-focused
  • Microsoft
  • Online Booking Engine
  • PMS
  • Public Relations
  • Quick problem solver
  • Reporting
  • Reservations
  • Social Media
  • Strategic Planning
  • Teamwork
Connections
Sameeur Rahman
Reservation, & Customer Service Executive at Wahaj Boulevard Hotel
Chuks Samuel
Waiter at Rhandeki Gold Royal Hotel
Hamza Khan
Reservation Agent at ROSE HOTELS & HOTEL APARTMENTS, DUBAI, UAE
View 71 connections
Following
Dorchester Collection
London, United Kingdom
ACCOR
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L'Apogée Courchevel
Saint-Bon-Tarentaise, France
Other members
Elena Kourelea
Makedonia Thraki, Greece
Konstantinos Rizos
Athens, Greece
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Johannesburg, South Africa
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