Aggeliki Mourelatou

Aggeliki Mourelatou

Hotel Operations & Reservations Manager at Historic Hotels of Europe - Aigialos Niche Residences & Suites
Lives in Greece
over 6 months ago

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Experienced Hotel Operations Manager with a demonstrated history of working in the tourism industry. Skilled in Reservations Management, Staff Development, Financial Accounting, Revenues, Events and Concierge Services.

Experience

  • Hotel Operations & Reservations Manager

    Historic Hotels of Europe - Aigialos Niche Residences & Suites - Greece

    Other
    February 2017 - Now · 1 year and 12 months

    Supervising the general job performance of hotel duties • Daily check House Keeping and F&B department • Reception duties • Handling all the reservations, contracts, occupancy forecast (Protel Pms) • Updating reservations & colaborating with external parties such as suppliers, Tour operators etc. • Providing strategic direction to continuously improve overall rating by analysing customer feedback • Accounting – Financial check • Idealisation of promotions concerning events and media • Concierge Services & Events Coordinator By being involved in all aspects of the hotel operations, I have the opportunity to set examples and foster a climate of cooperation. The goal is always to enhance customer satisfaction by providing excellent service - options and expand the hotel’s reputation.

  • Front Office Agent

    Katikies Luxury Boutique Resorts - Oia, Greece

    Front Office reception
    April 2016 - November 2017 · 1 year and 8 months

    Inspired by its uniqness, Katikies Hotel came to open a new aspect in my life. Strongly committed to its guests needs and expectations, has accomplished, through all of these years, to deliver the highest quality of service. Its philosophy proved to be more than just a beautiful property built into the cliffs of Caldera. Following this philosophy and being familiar with the Leading standards, my main duties were consisted of: • Being responsible for running the Hotel switchboard operations. • Check in-out, handling reservations, invoices, credit notes (Hart Pms) • Maintain an up to date record of room vacancies, reservations and assignments, handling phones, emails, arranging transfers, writing reports as well as checking and uploading the commissions. • Initialising the pass-on log and bulletin board daily by updating and reporting. • Concierge Services (transfer list of the Hotels, reservations & special requests).

  • Marketing Assistant

    Tui Hellas - Athens, Greece

    Sales & Marketing
    February 2016 - May 2016 · 4 months

    Working in the marketing excursion department has given me the opportunity to be part of a successful team where all the promotional material for all destinations of Greece & Cyprus takes place. Handling from brochures, advertisements, correction of texts, translations, structure, wedding materials, maps and more things; This is at least a creative process.

  • Hotel Operations Manager

    Alesahne Beach Hotel - Hotel Brain - Fira, Greece

    Administration & General
    April 2015 - October 2015 · 7 months

    Oversee the entire operations of the Hotel including human resources, housekeeping, public relations, food service, finances. More particular: • Front Desk – Reception duties • Back Office – Accounting (Expenses, Incomes) • Daily reports to Sales Director • Handling Reservations, emails, allocation (Hart PMS) • Arranging Events What is more, we had to ensure a memorable and genuine experience, Providing strategic direction to continuously improve overall rating, analysing customer feedback as well as examining activities logbook, assigning tasks appropriately and implement control schedule daily .

  • Front Office Agent

    Likoria Hotel - Arachova, Greece

    Front Office reception
    December 2014 - February 2015 · 3 months

    Working as a hostess has given me the opportunity to improve my skills concerning my communication with our guests , thinking how i could improve their stay in order to make their holiday experience something memorable. Apart from that , i had to deal with multiple tasks such as: • Reservations • Check in - out • Hotel supplies • Service – F&B • Preparation of breakfasts - buffet • House Keeping • Idealisation of promotion offers

  • Hotel Operations Manager

    Alesahne Beach Hotel - Fira, Greece

    Administration & General
    May 2014 - October 2014 · 6 months

    Oversee the entire operations of the Hotel including human resources, housekeeping, public relations, food service, finances. More particular: • Front Desk – Reception duties • Back Office – Accounting (Expenses, Incomes) • Daily reports to Sales Director • Handling Reservations, emails, allocation (Hart PMS) • Arranging Events

  • Front Office Agent

    Likoria Hotel - Arachova, Greece

    Front Office reception
    December 2013 - January 2014 · 2 months

    Support to almost all sections due to holidays.

Education

  • Revenues Management

    eCornell | Online Learning by Cornell University

    December 2018 - Now

  • International Hospitality

    National and Kapodistrian University of Athens - Hospitality and Tourism Management - Athens, Greece

    September 2016 - July 2017

  • French Language and History

    National and Kapodistrian Univerity of Athens - Athens, Greece

    October 2004 - September 2012

Languages

  • Greek
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%

Skills

  • Accounting
  • Business Writing Skills
  • Calm and efficient
  • Events
  • Excellent social skills
  • Good at multitasking
  • Guest-focused
  • Microsoft
  • Online Booking Engine
  • PMS
  • Public Relations
  • Quick problem solver
  • Reporting
  • Reservations
  • Social Media
  • Strategic Planning
  • Teamwork
Connections
Kinga Simon
Sales and marketing at E-value
Efraim Sidiropoulos
Chef De Cuisine at Aigialos Niche Residences & Suites
SHADY BANYATA
Night Manager at Swiss-Belhotel International
View 38 connections
Following
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