Angelos Tsoukalas

Angelos Tsoukalas

Operations Manager at Mykonos Essence Hotel
Lives in Mikonos, Greece
over 6 months ago

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About me

Having worked in various departments in hotels and other companies, among different nationalities colleagues and customers, combined with education and multilingual skills, has given me the experience and confidence to take new
challenges in Hospitality industry around the world.

Experience

18 years and 9 months

  • Operations Manager

    Mykonos Essence Hotel - Mikonos, Greece

    Administration & General
    July 2018 - Now · 9 months

    Hotel Operation

  • Front Office Manager

    Grecotel Hotels & Resorts - Kos, Greece

    Rooms division
    April 2016 - October 2018 · 2 years and 7 months

    Lead, train, manage and motivate the front office and Reservations team. Ensure that all Reservations, Bell Staff, Switchboard and Security members are adequately trained and will provide resources when needed. Complete front office administration, documentation and reports as required. Allocating the rooms according to the bookings and guests special requests. Checking charges and issuing all the invoices to travel agents. Actively participate in the preparation of the front office operating budgets. Effectively manage labor costs and departmental productivity results to budget. Maintain the integrity of front desk software and hardware systems. Coordinating the departments of resort for updated status, aiming to maximum guest satisfaction. Ensure timely and satisfactory follow up of guest comments. Ensure superior customer service levels are maintained by front desk team members at all times.

  • Front Office Executive

    Litohoro Olympus Resort - Litochoro, Greece

    Rooms division
    March 2013 - August 2015 · 2 years and 7 months

    Day to day front office and reception operations. Guest relations. Concierge. Reservations. Bar and restaurant cashier. Event Supervisor ( weddings, Seminars etc)

  • Owner

    Restaurant Ellinikon - Katerini, Greece

    Administration & General
    January 2009 - December 2011 · 3 years

  • Owner

    Infinet Cafe - Katerini, Greece

    Administration & General
    April 2007 - December 2012 · 5 years and 9 months

  • Sales Executive

    Amathus Vacation Club - Paphos, Cyprus

    Sales & Marketing
    June 2006 - September 2006 · 4 months

    Promote and Sale Vacation in the property

  • Front office manager

    RIU Hotels & Resorts - Paphos, Cyprus

    Rooms division
    November 2005 - May 2006 · 7 months

    Lead, train, manage and motivate the front office and Reservations team. Ensure that all Reservations, Bell Staff, Switchboard and Security members are adequately trained and will provide resources when needed. Complete front office administration, documentation and reports as required. Allocating the rooms according to the bookings and guests special requests. Checking charges and issuing all the invoices to travel agents. Actively participate in the preparation of the front office operating budgets. Effectively manage labor costs and departmental productivity results to budget. Maintain the integrity of front desk software and hardware systems. Coordinating the departments of resort for updated status, aiming to maximum guest satisfaction. Ensure timely and satisfactory follow up of guest comments. Ensure superior customer service levels are maintained by front desk team members at all times.

  • Assistant Front Office Manager

    Atlantica Hotels and Resorts - Paphos, Cyprus

    Rooms division
    November 2004 - October 2005 · 1 year

    Assist Front Office Manager with day to day operation of the Front Office. Guest Relations, problem handling. Train, lead and supervise front office team. Ensure timely and satisfactory follow up of guest comments. Ensure superior customer service levels are maintained by the Front Office working members at all times

  • Front Office Manager

    Atlantica Hotels and Resorts - Rhodes, Greece

    Rooms division
    March 2004 - October 2004 · 9 months

    Lead, train, manage and motivate the front office and Reservations team. Ensure that all Reservations, Bell Staff, Switchboard and Security members are adequately trained and will provide resources when needed. Complete front office administration, documentation and reports as required. Allocating the rooms according to the bookings and guests special requests. Checking charges and issuing all the invoices to travel agents. Actively participate in the preparation of the front office operating budgets. Effectively manage labor costs and departmental productivity results to budget. Maintain the integrity of front desk software and hardware systems. Coordinating the departments of resort for updated status, aiming to maximum guest satisfaction. Ensure timely and satisfactory follow up of guest comments. Ensure superior customer service levels are maintained by front desk team members at all times.

  • Operations Manager

    Atlantica Hotels and Resorts - Limassol, Cyprus

    Administration & General
    November 2003 - March 2004 · 5 months

    Manage day to day Hotel Operation. Supervise Front Office, Food and Beverage outlets, Housekeeping and Maintenance departments. Maintain superior service according to budget and targets set by company

  • Front Office and Reservation Manager

    Atlantica Hotels and Resorts - Rhodes, Greece

    Rooms division
    March 2003 - November 2003 · 10 months

    Lead, train, manage and motivate the front office and Reservations team. Ensure that all Reservations, Bell Staff, Switchboard and Security members are adequately trained and will provide resources when needed. Complete front office administration, documentation and reports as required. Allocating the rooms according to the bookings and guests special requests. Checking charges and issuing all the invoices to travel agents. Actively participate in the preparation of the front office operating budgets. Effectively manage labor costs and departmental productivity results to budget. Maintain the integrity of front desk software and hardware systems. Coordinating the departments of resort for updated status, aiming to maximum guest satisfaction. Ensure timely and satisfactory follow up of guest comments. Ensure superior customer service levels are maintained by front desk team members at all times.

  • Training Manager

    Atlantica Hotels and Resorts - Limassol, Cyprus

    Management Trainee
    May 2001 - March 2003 · 1 year and 11 months

    Rooms Division department, Front office, reservations, reception, housekeeping Guest Relations Department Food and Beverage department

  • Assistant Accountant

    Fasma Kreatos A.E - Athens, Greece

    Finance/Accounting
    September 2000 - May 2001 · 9 months

    Issue Incoming and outgoing Invoices. Stock taking. Outlet Cashier.

  • Guest Service

    Titania Hotel - Athens, Greece

    F&B service
    March 1999 - June 2000 · 1 year and 5 months

    F&B service Organizing Events set ups Organizing Coffee Breaks Servicing Events ( Gala Dinner, Weddings, Seminar )

Education

  • Diploma

    Le monde - Athens, Greece

    September 1999 - November 2001

    Hotel Management

Languages

3 languages

  • Greek

    Native or fluent

  • English

    Native or fluent

  • German

    Professional working

Skills

13 skills

  • Complaint Management
  • Costumer Service
  • Enthusiastic
  • Food and Beverage Service
  • Front Office
  • Front office reception
  • Guest Relations
  • Multilingual
  • Multitasking
  • Organizing
  • Sales
  • Teamwork spirit
  • Work under Pressure
Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA presso CIPAS TM STRESA
Othmane Iziki
réceptionniste at Hôtel Paradis Plage
Sean Ralph
International HR Research Consultant at LATZER ASSOCIATES GROUP GmbH
View 19 connections
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