Ani Mesropian

Ani Mesropian

Sales & Reservations Manager at Travel Service
Lives in Kyiv, Ukraine
over 6 months ago

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Experience

  • Sales & Reservations Manager

    Travel Service - Punta Cana, Dominican Republic

    Sales & Marketing
    February 2017 - September 2018 · 1 year and 8 months

    Company type: DMC Destinations of responsibility: Dominican Republic, Mexico & Jamaica Markets of responsibility: Russia & CIS market, Poland Business model: B2B

  • Sales Manager

    The St. Regis Maldives Vommuli Resort - Maldives

    Sales & Marketing
    September 2016 - January 2017 · 5 months

    Company type: Resort Markets of responsibility: CIS & Turkey Business model: B2B

  • Tour Manager / Sales & Reservations Manager

    IdrisKa tour, TPG and Travel Online - Kyiv, Ukraine

    Sales & Marketing
    September 2011 - September 2016 · 5 years and 1 month

    Company type: outgoing tour operator Destinations of responsibility: Maldives (mainly), Mexico, Argentina, Brazil, Peru, Chile & Venezuela Markets of responsibility: Ukraine (mainly) & CIS market Business model: B2B (mainly) & B2C

Education

  • Specialist Degree

    Russian State University of Tourism and Service - Yerevan, Armenia

    September 2006 - May 2011

    Specialist’s degree (5 years education) in Hospitality & Tourism, graduated with honors

Languages

  • Russian
    Native or fluent
    100%
  • Ukrainian
    Native or fluent
    100%
  • Armenian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Notions
    20%

Skills

  • commitment to quality
  • Customer focus
  • Exellent computer skills
  • high level of responsibility and self-organization
  • independent worker and team player
  • luxury leisure sales experience
  • negotiation and problem solving skills
  • organizational and managerial skills
  • passion to lead and a desire to succeed
  • persistence and purposefulness
  • Result Orientation
  • Selling skills
  • superb written and oral communication skills

Other

  • SUMMARY

    1. Higher education in the hospitality and tourism industry, diploma with honors degree.
    2. 7 years work experience in hospitality and tourism industry as a Sales Manager (DMC in Dominican Republic, a luxury resort in Maldives, outgoing tour operators in Ukraine).
    3. Language skills: Armenian – native, Russian – proficiency, Ukrainian – proficiency, English – Advanced, Spanish – basic.
    4. Computer and internet literacy. Programs: MS Office, MS Outlook, The Bat, SAMO-tour, Master-tour, Opera Reservation System and others.
    5. Business skills: business communication, negotiation, problem-solving, decision making, organization and management, commitment to quality and customer focus, ability to work effectively both individually and in a team, efficient multi-tasker.
    6. Personal qualities: well groomed and presentable, organized, responsible, diligent, accurate, meticulous, persistent and purposeful, initiative, honest, capable, eager to learn and succeed.
    7. Highlights of work experience, tourism skills, and qualifications:
    • Experience of business trips, sales calls, holding of seminars and webinars
    • Engaging new partners, contracting and negotiating favorable cooperation conditions
    • Building and maintaining long-term and fruitful business relationships
    • Tourism product creation, development, and promotion as well as sales & reservation
    • Providing complete turnkey service
    • Acting on partners and final consumers complaints and feedback, ensuring that they are provided with exceptional service and got experience beyond expectation
    • Achieving revenue goals, increasing sales and profitability
    • B2B and B2C sales experience
    • Dealing with a luxury segment and tailor-made services
    • Dealing with charter programs, blocks of carrier seats and hotel rooms
    • Organizing and escorting FAM trips as well as holding site inspections
    • Preparing touristic destination information, tour product description, itineraries and other useful information for posting on the company’s website, social network and direct mail campaigns
    • Writing articles and giving interviews about travel destinations, hotels and touristic services
    • Travel destinations specialization: Maldives, Dominican Republic, Mexico, Jamaica, Argentina, Brazil, Peru, Chile, Venezuela. Willingness to learn any new destination/hotel/product

Connections
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