Anja Crncevic

Anja Crncevic

Sales Assistant at Primark
Lives in Dublin, Ireland
over 6 months ago

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I am a 3rd year undergraduate student at DIT, studying French and International Tourism with a minor in German. Currently on an Erasmus year abroad at Université de Toulon in France, I am looking to undertake a 6 month placement in a role within the tourism industry in 2019. With 5 years of customer service experience, willingness to develop on my reception and admin experience and fluency in 2 languages as well as intermediate level proficiency in 2 more, I consider myself a strong intercultural communicator who learns fast and is able to adapt quickly to new work environments.

Experience

  • Receptionist

    Aspen Counselling Services - Dublin, Ireland

    Front Office reception
    January 2018 - Now · 1 year and 1 month

    Answering phone calls, filling in new intake forms and handling general call queries as well as booking appointments for clients and organising the weekly calendar. Meeting and greeting clients in a welcoming manner. General ad-hoc administrative duties include printing, photocopying, filing and typing letters. Handling cash transactions and receipts, as well as managing app payments. Promoting Aspen on social media, regularly updating and advertising on Facebook, Instagram and Twitter.

  • Sales Assistant

    Primark - Dublin, Ireland

    Retail
    October 2012 - Now · 6 years and 4 months

    Regularly assisting customers by dealing with any inquiries and guiding them with sizing, feedback and styling on the sales floor. Operating on cash-points during busy peak times, managing queues, consistent interactions and face-to-face friendly conversations with customers. Routine stocking on the sales floor and filling gaps to ensure well-stocked departments, particularly on night shifts. Recovery and standards during peak trading hours to keep sections clear, tidy and presentable for shoppers. Working at the customer service desk, and in particular; dealing with refunds and exchanges, handling queries and customer complaints, answering phone calls and making intercom announcements. Visual merchandising by putting together outfits and styles which involved regular moves and section coordinating.

Education

  • Languages (French) and International Tourism

    Technological University Dublin [ HSD ] - Dublin, Ireland

    September 2016 - Now

    Modules have included Translation & Linguistic Proficiency, Professional Communication, Tourism Studies, Management, Marketing, International HRM, Tourism Law, Etourism, Destinations, Festival & Events Impacts, Tourism Enterprise Development and more.

Languages

  • English
    Native or fluent
    100%
  • Croatian
    Full professional
    80%
  • French
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • Ability to multitask
  • Attention to detail
  • Customer-service
  • Decision maker
  • DEVELOPING PROFESSIONALISM
  • intercultural communicator
  • Microsoft Office
  • Multilingual
  • Problemsolving
  • Project Managenet
  • Public Speaking
  • Research
  • Self-awareness
  • Strong work ethic
  • Teamwork
  • Time management
  • Visual merchandising
  • Work under Pressure

Other

  • Events volunteer with VolunteerIreland

    Event staff member at the SSE Airtricity Dublin marathons 2016 & 2017.
    Admin volunteering for the organisation BelongTo in 2017.

Following
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