Ankit Malik

Ankit Malik

Assistant Guest Services Manager at Madinat Jumeirah Resort
Lives in Dubai, United Arab Emirates

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11 years and 11 months

  • Assistant Guest Services Manager

    Madinat Jumeirah Resort - Dubai, United Arab Emirates

    Front Office reception
    February 2013 - Now · 7 years

    -Handling a team of 156 butlers and 12 team leaders. -Handle and resolve guest complaints in compliance with Jumeirah standards. -Evaluates team in order to identify training needs and ensure all the identified training plans are carried out. -Attending the ops briefing and providing full and comprehensive update of all current, pending and outstanding guest complaints. -Monitoring and investigating guest's feedbacks (TripAdvisor / JD Power Survey / Comment Cards / Emails) -Control the availability of rooms, rooms types, accuracy of room count and rate categories. -Developing colleagues and team leaders by delegating tasks, empowering and coaching them in order to make sure they achieve the desired results.

  • Jumeirah Planning & Feasibility (Cross Exposure)

    Jumeirah Corporate Office - Dubai, United Arab Emirates

    Asset Management
    September 2015 - September 2015 · 1 month

    -I cross trained with Jumeirah's planning & feasibility team. During the cross exposure, I was exposed to aspects like due-diligence, financial projections & market research.

  • Duty Manager

    Jumeirah Lowndes Hotel - London, United Kingdom

    Front Office reception
    May 2012 - February 2013 · 10 months

    -Responsible to ensure effective supervision of all operational service function with the utmost efficiency as per the departmental operations manuals. -Reporting any shortcomings and to recommend appropriate or corrective action to the relevant HOD / GM. -Overseeing all health and safety activities, processes and record keeping along with the Executive Housekeeper. -Implementing efficient methods for standard quality checks in all operational departments as per the Leading Quality Assurance (LQA) standards.

  • Front Office Team Leader

    Jumeirah Lowndes Hotel - London, United Kingdom

    Front Office reception
    December 2011 - May 2012 · 6 months

    -Responsible for managing the reception and concierge team which included a team of 15 members. -Always striving to upsell a potential guest in order to maximise the ARR and RevPAR and at the same time motivating the reception team to do upselling. -In the absence of FOM, attending the TSA PPM meetings with the general manager and forecasting the upselling targets for coming months.

  • Front Office Receptionist

    Jumeirah Lowndes Hotel - London, United Kingdom

    Front Office reception
    May 2010 - December 2011 · 1 year and 8 months

    (During my tenure as a front office receptionist I did room upselling worth £62,000, I also scored the highest points in LRA Emotional Audit, Actively took part in AICR Receptionist Of The Year Competition and Savoy Gastronomes Olive Barnett Contest) -Responsible for the daily check-in & check-out procedures. -Ensuring that the guest's credit limits balances with their expenditures by pre authorising the appropriate amount. -Processing the late charges and compiling the late charge letters and sending to various guests.

  • Front Office Night Auditor

    Ibis Leeds City Centre - Leeds, United Kingdom

    Front Office reception
    September 2009 - May 2010 · 9 months

  • (Part Time) Food & Beverage Assistant

    Radisson Blu Hotel - Edinburgh, United Kingdom

    Front Office reception
    October 2008 - August 2009 · 11 months

  • Intern

    The Oberoi Hotel - Delhi, India

    Front Office reception
    May 2007 - November 2007 · 7 months


  • The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates

    September 2013 - September 2014

    MBA in Hospitality Management with Distinction (GPA 3.83) Modules Included-: Developing & Monitoring Corporate Strategy , Hotel Asset Management, Applied Statistics, Cross Cultural Selling & Marketing, Digital Marketing, Business Law & Ethics, Human Resources. Dissertation Topic-: "Hotel revenue management practices: The impact on business-to-business (B2B) relationship development for the suite market in Dubai."

  • Edinburgh Napier University - Tourism - Edinburgh, United Kingdom

    July 2006 - July 2009

    BA in Hospitality Management with Distinction Started my course at Institute of Advanced Management, Goa and pursued the final year of my studies as part of the study abroad program in Edinburgh. Modules include: Hospitality Business Development, Service Management, Corporate and Event Management. Worked on a consultancy project which was based on increasing the F&B sales of Best Western Bruntsfield Hotel, Edinburgh during the time of the economic downturn in 2009.


2 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

Personal information


  • Indian

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