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About me
Top-ranked Business Development Executive with a demonstrated history of success in the Hospitality industry. Skilled in Negotiation, Operations Management and Sales. Strong sales professional with a Master of Business Administration (MBA) focused in Sales and Marketing from S P Jain School of Global Management, Dubai.
Experience
18 years and 3 months
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Area Sales and Marketing Executive
KEITA, the catering experts - Dubai, United Arab Emirates
SalesJune 2017 - Now · 6 years and 10 months• Reviewing forthcoming business plans, identify gaps, and ensuring proactive measures to fill capacity and meet set targets. • Contributing to the selling strategy of the organization, and managing the departments so that they are prepared to achieve sales and strategic goals. • Understanding the competitive marketplace and implementing approaches to maintain a competitive advantage. • Effectively managed existing accounts which includes potential needs analysis, determining strategies and revenue targets, relationship building, monitoring performance and rate negotiation. • Executed sales action plans to promote our facilities and activities (direct mailings, email campaigns, telesales, etc.) • Assist in the execution of property marketing plan as directed and follow up on property specific bookings. Also, to conduct show around of the property’s facilities and services
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Area Sales and Marketing Executive
ROGO’S – The Rollercoaster Restaurant chain - Dubai, United Arab Emirates
SalesJune 2015 - June 2017 · 2 years and 1 month• Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved. • Responsible for following the process from a lead, proposal, site inspection, contract stage and first deposit payment. • Create and maintain accurate account and profile information in the system as per Data Integrity standards. • Ensure that the revenue in the system is updated as required for correct forecasting purpose. • Respond to all inquiries/ requests for group business in the defined timeline. • Ensure timely follow up takes place with clients and opportunities are sought for repeat bookings.
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Sales Coordinator
Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates
SalesNovember 2013 - July 2015 · 1 year and 9 months• Supporting an ADOS who predominantly oversees the UK market, one of the hotels top source markets year on year, Arabian Adventures/Emirates Group and American Express including all channels - brand and the elite Fine Hotels and Resorts program. • To co-ordinate specific industry events and trade shows, representing the hotel and maintaining a high profile in the marketplace. • Regular liaison with our Global Sales Offices to achieve global account penetration for our Hotel. • Responsible for sales communication sharing current promotions/availability with partners to support the hotels focus periods. Conducted show around of the hotel’s facilities and services • Ensuring the Sales team is developed effectively, generates a culture of high quality standards and proactively sells to increase existing business and win new business. • Established a relationship with esteemed preferred partners of Madinat Jumeirah and prepared contractual whole-sale agreements.
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Receptionist
Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates
ReceptionDecember 2010 - November 2013 · 3 years• Plan and allocate group arrivals. Handling over booking situation in close coordination with the management. • Ensured that all guest's arrivals are served with refreshments and provided a room orientation. • Performed personalise check-in and check out for high profile guests. • Completing company registration process and follow up on payments. • Responsible for the duties that were requested by the management.
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Receptionist
Coral Beach Resort, - Paphos, Cyprus
ReceptionNovember 2008 - October 2010 · 2 years• Plan and allocate group arrivals. Handling over booking situation in close coordination with top management. • Extensive use of OPERA for Check-in and Check-out, Up-selling and Cross selling of rooms and suits. • Use of HOTSOS for the job orders requests for different issues like maintenance, transportation, IT etc. and follow- ups were done from time to time. • All standards were met with attention to details, creating memories of an experience that the guest will never forget. Handling Department in absence of Supervisors and attending hotel team coordination meeting. • Maintaining files, registers and Guest history. Cashier closure was done at the end of the shift using OPERA.
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Guest Service Associate
Coral Beach Resort, - Paphos, Cyprus
Guest RelationsJanuary 2006 - November 2008 · 2 years and 11 months• Contribution during restaurant and bar operation and handling department in absence of Supervisors. • Attending hotel team coordination meeting. • Maintaining files, registers, guest history and PAR Stock. • Training the new team members and checking their grooming according to the company standards. • Maintaining the various reports and Registers like daily VIP arrivals and departure, Upselling achievement, Breakage, Inventory, Guest feedback and colleague attendance.
Education
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M.B.A in Sales and Marketing & Finance
SP Jain School of Global Management, Dubai - Dubai, United Arab Emirates
November 2016 - May 2018GPA 3.5 out of 4.0
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B.B.A. in Hospitality Management
European University Cyprus - Nicosia, Cyprus
October 2008 - June 2010GPA of 3.2 out of 4.0
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Higher Diploma in Hotel Management
European University Cyprus - Nicosia, Cyprus
October 2005 - June 2008GPA 3.0 out of 4.0
Languages
3 languages
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Hindi
Native or fluent
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English
Native or fluent
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Russian
Professional working
Personal information
Nationalities
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Indian
Date of birth
February 27th 1988
Skills
13 skills
- Adaco
- Amadeus GDS
- Business Development & Strategic Marketing Mgt.
- CRM
- Delphi Catering System
- Digital marketing
- Fire Safety
- HACCP certified
- Markstrat Certified - Business Development & Strat
- Opera PMS
- Revenue & Profit Growth
- Sales and Marketing
- Time management
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