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My name is Ann W. Njoroge. I am a Kenyan citizen currently in Dubai on Visit Visa.
I am a friendly objective, reliable and enthusiastic individual. I possess good communication skills, preparation and presentation skills and problem solving skills and am customer service oriented with a goal to achieve customer satisfaction.
Sarova Stanley Hotel - Nairobi, KenyaHousekeepingApril 2017 - April 2018 · 1 year and 1 month
Accomplishments and responsibilities • Clean, scrub, mob, polish and dust where required (floors, furniture fittings mirrors and bathrooms). • Cleaning allocated guest rooms, making beds, dusting and replenishing guest amenities. • Handling quest requests and complaints as required. • Conducting stock take exercises. • Receiving, recording and storing lost guest items found in rooms. • Monitoring proper use of cleaning equipment such as detergents • Monitoring and reporting necessary repairs needed to be done • Ensuring guest comfort and satisfaction by upholding the highest standard of service.
BsSc in communication
Rongo University - Nairobi, KenyaOctober 2012 - December 2016
- A team player
- Creative problem solving
- Good communicator
- People leadership
- Well organised