Anna Agulló Sancho

F&B Sales Agent - Enoteca 2* Michelin at Hotel Arts Barcelona
Lives in Barcelona, Spain
over 6 months ago

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Experience

  • F&B Sales Agent - Enoteca 2* Michelin

    Hotel Arts Barcelona - Barcelona, Spain

    F&B service
    November 2015 - Now

    Selling all the F&B outlets of the Hotel Arts Barcelona, The Ritz-Carlton Hotel Company. Take dining reservations, handling pre-payments and cancellation policies. Manage groups reservations and discuss all meeting / accommodation details and actively up sell to maximize revenues. Design, confirm, and communicate to the restaurant team the daily set-up in the restaurant and fulfil any requirements for special events. Work with Restaurant Managers / Chefs and help oversee the day-to-day activities in the restaurant to ensure a smooth operation.

  • Hostess

    Starwood Hotels and Resorts Worldwide - Barcelona, Spain

    F&B service
    November 2015 - November 2016

    W HOTEL BARCEELONA. Answer telephones according to W standards and take guest reservations or provide information regarding the restaurant or any other hotel service. Manage reservations and emails of all the different F&B venues. Seat guests promptly according to guest preference. Report and handle all complaints, concerns or special requests of guests (Starguest). Anticipate and address guests’ service needs, thank guests with genuine appreciation and ensure that the highest level of service and communication is maintained.

  • Hostess

    Starwood Hotels and Resorts Worldwide - Brussels, Belgium

    F&B service
    April 2015 - November 2015

    LE MERIDIEN BARCELONA. Welcoming customers. Take food and beverage orders and fulfil guest needs ensuring accuracy and timeliness. Communicate meal requirements to the kitchen. Engage and present the SPG guest loyalty program. Present the menu and handle the orders with MICROS system, as well as payment procedures.

Education

  • Turism

    Universitat Oberta de Catalunya - Barcelona, Spain

    September 2015 - Now

    Turism and Hospitality

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • 5 star hotel service
  • 5 Star Resort
  • Event design
  • Event planner
  • Event Sales
  • F&B
  • F&B Hostess
  • F&B micros
  • F&B Operations
  • F&B Revenue
  • F&B sales
  • F&B service
  • Micros Opera
  • Mystique
  • Opera System
  • Serving F&B
  • StarGuest
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