Anna Florio

Anna Florio

Groups & Events Coordinator at Mandarin Oriental Milan
Lives in London, United Kingdom
over 6 months ago

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I am an energetic hospitality professional with eight years of experience in the event industry. I am very adaptable and flexible, and truly enjoy the challenge of working in a dynamic work environment. Detailed oriented and precise, I have a passion for delivering excellent guest service, as well as planning world-class events to meet the highest of expectations.


  • Groups & Events Coordinator

    Mandarin Oriental Milan - Milan, Italy

    April 2017 - June 2018 · 1 year and 3 months

    Management Trainee Groups & Events coordinator (8 months) - Answered potential client phone calls, emails and prepared event sales proposals - Managed follow-ups, finalized deals and initiated contracts, billing procedures and payment - Conducted site inspections - Organized and managed all conference and banqueting operations - Contacted and maintained relationship with suppliers - Utilized Delphi System for blocking of events, groups, traces, and generation of beos - Assisted the Groups, Events and Catering Manager to provide consistent services in big and off- site events  Assistant F&B Manager in administration operations (4 months) - Developed F&B departmental Budget and Food cost - Created initial job training for Mandarin Bar Colleagues - Reviewed and produced documents for Health & Safety Audit - Attended daily departmental meetings  Cross Training with Stewarding Manager and Kitchen Assistant (1 month) - Checked daily checklist to ensure completion of assigned duties - Hygiene inspections  Commis de Rang in Gourmet Michelin Star Restaurant - Assisted with breakfast, lunch and dinner services and Hostessing

  • Administrate employer intern

    Business Consulting Of Gadaleta Mauro - San Giovanni Rotondo, Italy

    July 2016 - August 2016 · 2 months

    Performed general office duties and administrative tasks - Cross-checked invoices with current price list, purchased orders and receipts - Managed and organized accounts payable and accounts receivable files

  • Supervisor

    Villa Florio Ricevimenti - San Nicandro Garganico, Italy

    F&B service
    June 2007 - July 2016 · 9 years and 2 months

    Banquet Sales Coordinator - Answered telephone calls, followed up with clients and conducted site inspections - Arranged furniture, decorations and music players for the event - Directed a team of 15 banquet servers to ensure high quality of service and coordinated with kitchen - Greeted guests in a friendly manner and ensured customer satisfaction - Ensured and conducted proper setups  Banquet Server - Delivered courses and refilled drinks promptly - Set up tables, linens, chairs, and serving stations for full service banquet events


  • Postgraduate Diploma in Hotel Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    September 2016 - January 2017

  • Bachelor in Business and Management

    University Gabriele D'Annunzio - Pescara, Italy

    September 2012 - October 2015

  • Degree in Solfège

    Conservatory Umberto Giordano - Italy, TX, United States

    September 2008 - September 2011

  • Degree in piano

    Conservatory Luisa D'Annunzio - Pescara, Italy

    September 2006 - September 2010


  • Italian
    Native or fluent
  • English
    Full professional
  • French
    Professional working


  • Computer skill
  • Driving licence
  • Mac OS
  • Microsoft Office
  • Opera
  • Study abroad
  • Voluntary
  • Wine
  • Wine Knowldge


  • Case of Study

    Case of Study

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Sales Executive at Radisson Blu Hotel, Bucharest
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Melia Milano 5*
Milan, Italy
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