Anna Lalain

Anna Lalain

School of Excellence at Sofitel Washington DC
Lives in Washington, DC, United States
over 6 months ago

Join Hosco and view Anna's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Experience

  • School of Excellence

    Sofitel Washington DC - Washington, DC, United States

    Rooms division
    September 2017 - Now · 1 year and 6 months

    • Manage day-to-day operations of the front office team and guest relations as Guest Experience Lead Ambassador • Create SOP and supervised reservation management as a member of the Reservations department • Cousu main winner of the quarter 4, in December and March

  • Assistant room division manager - trainee

    Hôtel Royal, Palace, Evian Resort - Évian-les-Bains, France

    Rooms division
    April 2016 - August 2016 · 5 months

    • Performed the functions of the Assistant Room-Division Manager, including the management of a housekeeping team of 25 people, supervision of quality checks and implementation of action plans • Organized and moderated staff meetings to ensure compliance with hotel policies and procedures • Facilitated the establishment of the room credit method

  • Revenue Management and sales - management training

    Novotel Lyon la Part-Dieu, 4*, AccorHotels - Lyon, France

    Revenue Management
    June 2015 - July 2015 · 2 months

  • Front office and guest relations management training

    Novotel Saigon Centre, 4*, AccorHotels - Ho Chi Minh City, Vietnam

    Rooms division
    April 2014 - September 2014 · 6 months

  • Ambassador

    AccorHotels - Lyon, France

    Communication
    January 2014 - September 2015 · 1 year and 9 months

    • Assisted in the organization and planning of “Accor Experience” conferences within AccorHotels

  • Receptionist - Internship

    Les Prés d'Eugénie, Relais & Châteaux 5* - Eugénie-les-Bains, France

    Front Office reception
    May 2013 - August 2013 · 4 months

  • Housekeeper

    Sofitel Lyon Bellecour, 5*, AccorHotels - Lyon, France

    Housekeeping
    July 2012 - September 2012 · 3 months

Education

  • Msc in International Hospitality Management

    Institut Paul Bocuse & EM Lyon Business School - Lyon, France

    September 2016 - Now

  • Master 1 specialization "Revenue Management and E-distribution"

    Institut Paul Bocuse - Écully, France

    September 2015 - June 2016

  • Bachelor degree in International Hotel & Restaurant Management

    Institut Paul Bocuse - Écully, France

    September 2012 - June 2015

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • Chinese
    Notions
    20%
  • Russian
    Notions
    20%

Skills

  • Change management
  • Front Office
  • Guest Relations
  • Housekeeping
  • Lean management
  • Revenue Management
  • Sales and Marketing
  • Team Management
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
Viktor Liu
F&B Trainee at Kempinski Hotels
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
View 8 connections
Following
Hosco
Geneva, Switzerland
Other members
Louise Tiet
Paris, France
Pascal Kruggel
Detmold, Germany
Bibek Poudel
Pokhara, Nepal
View 91601 members