Anna Lukashova

Anna Lukashova

Front Desk and Guest Relations Agent at Emirates Palace
Lives in Russia
over 6 months ago

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Experience

  • Front Desk and Guest Relations Agent

    Emirates Palace - Abu Dhabi, United Arab Emirates

    Front Office reception
    July 2015 - Now

    Responsibilities include welcoming and escorting guests, and showcasing the property. Handling front office transactions including guest registration, room assignments, and billing. Accommodating special requests and resolving guest complaints. Coordinating with other departments to ensure service standards for items such as guest amenities.

  • Trainee

    Mira Moon Hotel - Hong Kong

    Front Office reception
    April 2014 - August 2014

    Rotated between Front Desk and Concierge, participating in all Front Office procedures of this boutique city hotel. Effectively communicated with team members to ensure high quality and personalized service.

  • Trainee

    Barceló Premium Punta Cana - Punta Cana, Dominican Republic

    Front Office reception
    August 2013 - November 2013

    Performed check in of arrival guests and check out of guests on departure. Assisted guests with restaurant reservations, and with general inquiries about hotel facilities and local area.

  • Trainee

    Starling Hotel & Conference Center Geneva - Geneva, Switzerland

    F&B service
    June 2012 - December 2012

    Breakfast buffet service, including lunch buffet & a la carte services. Active assistance of Room Service department.

Education

Languages

  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%

Skills

  • Basic user of Micros
  • Microsoft Office
  • Opera PMS

Other

  • Other skills

    Other skills

Connections
Alua Sakypova
Trainee at Hilton Ras Al Khaimah Resort & Spa
Miyako Enomoto
Management Trainee at One&Only; Royal Mirage, Dubai
Following
Hosco
Geneva, Switzerland
Hotel Institute Montreux
Montreux, Switzerland
Marriott Hotel Downtown, Abu Dhabi
Abu Dhabi, United Arab Emirates
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Zhouchangwan Yu
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