Join Hosco and view Anna's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Front Desk and Guest Relations Agent
Emirates Palace - Abu Dhabi, United Arab EmiratesFront Office receptionJuly 2015 - Now
Responsibilities include welcoming and escorting guests, and showcasing the property. Handling front office transactions including guest registration, room assignments, and billing. Accommodating special requests and resolving guest complaints. Coordinating with other departments to ensure service standards for items such as guest amenities.
Mira Moon Hotel - Hong KongFront Office receptionApril 2014 - August 2014
Rotated between Front Desk and Concierge, participating in all Front Office procedures of this boutique city hotel. Effectively communicated with team members to ensure high quality and personalized service.
Barceló Premium Punta Cana - Punta Cana, Dominican RepublicFront Office receptionAugust 2013 - November 2013
Performed check in of arrival guests and check out of guests on departure. Assisted guests with restaurant reservations, and with general inquiries about hotel facilities and local area.
Starling Hotel & Conference Center Geneva - Geneva, SwitzerlandF&B serviceJune 2012 - December 2012
Breakfast buffet service, including lunch buffet & a la carte services. Active assistance of Room Service department.
RussianNative or fluent100%
- Basic user of Micros
- Microsoft Office
- Opera PMS