Anna Seidl

Anna Seidl

Student from Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB)
Lives in Barcelona, Spain
over 6 months ago

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Dedicated tourism student with a passion for guest service and practical experience due to various internships and part time jobs next to my studies.

Experience

  • Front Desk Receptionist

    Claris Hotel & Spa 5* GL Monument - Barcelona, Spain

    Rooms division
    April 2018 - October 2018 · 7 months

    Main tasks: Check-Ins and Check-Outs, Guest enquiries, Billing, Payment Process, Room assignation & changes, Complaint Management, Direct Reservations, Coordination between Departments

  • Intern Reception

    Claris Hotel & Spa 5* GL Monument - Barcelona, Spain

    Rooms division
    October 2017 - January 2018 · 4 months

    I did a 3 months internship in the reception department of the Hotel Claris. My tasks included doing check-ins and check-outs, attending clients and the telephone, preparing Welcome-Information, charging Minibars and support the receptionists in their daily tasks.

  • Waitress in the Austrian House of the Olympic Games

    Seidl Catering - Rio de Janeiro, Brazil

    F&B service
    August 2016 - September 2016 · 2 months

    I had the opportunity to represent Austria in the Olympic Games in Rio de Janeiro. My task was to reflect the Austrian hospitality through satisfying our local clients in the public area as well as the Austrian athletes and VIPs inside the Austria House.

  • Service Supervisor

    Seidl Catering - Götzis, Austria

    Catering
    September 2013 - June 2016 · 2 years and 10 months

    I worked as a Service Supervisor in various caterings of our family business next to my school activities. My tasks were ensuring the satisfaction of our clients, managing the service crew and the coordination with the kitchen crew.

  • Various Internships in F&B

    4* Hotels - Lech, Austria

    F&B other
    June 2013 - September 2015 · 2 years and 4 months

    I did various internships in the F&B department of different 4* Hotels in Austria and Barcelona due to my school activities.

Education

Languages

  • Spanish
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Attention to detail
  • Customer focus
  • Customer Service Skils
  • Food & Beverage
  • Front Desk
  • Front Desk-Reception
  • Front Office
  • Hospitality
  • Hotel
  • Microsoft Office
  • PMS Tesipro
  • Teamplayer
  • Tourism
Connections
Francisco Javier Pajares Alcázar
Barista en Almanac Barcelona
Following
Hilton Frankfurt Airport
Frankfurt, Germany
The Barcelona EDITION
Barcelona, Spain
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