Annabella Lynch Cummins

Annabella Lynch Cummins

Guest Experience Manager at Barcelo Hotels. Formentor, a Royal Hideaway Hotel
Lives in Port de Pollença, Spain
over 6 months ago

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I am a tourism student, born in Oxford, England. I have a very open view of the world and I like to meet people of all nationalities. I enjoy traveling, especially to the ski resorts in winter. I love challenges, both sporting and in our family business. I am a good worker and respect authority.


  • Guest Experience Manager

    Barcelo Hotels. Formentor, a Royal Hideaway Hotel - Port de Pollença, Spain

    Guest Relations
    July 2018 - October 2018 · 4 months

    My duties during this job have been: -Provide upscale guest service experiences for clients throughout their stay -Ensure clients are properly greeted upon their arrival -Monitor daily bookings and ensure assigned rooms are prepared prior to check-in -Promptly address guests’ requests, like in-room dining -Actively listen to and resolve complaints -Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services -Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns -Promote all hotel amenities, conveniences and programs offered -Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures -Appraise team’s performance and produce regular reports -Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience -Examine daily duties, assign tasks and check on progress -Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings -Recommend local tourist spots, including places to dine, shop and sight-see -Establish friendly relationships with regular hotel clients

  • Front Office Receptionist

    Barcelo Hotels & Resorts - Port de Pollença, Spain

    Front Office reception
    June 2018 - July 2018 · 2 months

  • Front Desk Agent and Back office

    Meliá Hotels International - Palma, Spain

    Front Office reception
    January 2018 - June 2018 · 6 months

    I had the opportunity to do an internship at Meliá Hotels International where I gained new skills and met some very interesting people.

  • Hostess

    Balearics Tourism Board - London, United Kingdom

    Guest Relations
    October 2017 - October 2017 · 1 month

  • Hostess

    Fairline Yachts - Southampton, United Kingdom

    Guest Relations
    October 2016 - May 2017 · 8 months

  • Waitress

    Hotel La Goleta - Port de Pollença, Spain

    F&B service
    June 2014 - October 2014 · 5 months

  • Sales & Marketing

    Fairline North Mallorca/ Mallorca Charters - Port de Pollença, Spain

    Sales & Marketing
    June 2011 - June 2018 · 7 years and 1 month



  • English
    Native or fluent
  • Spanish
    Native or fluent
  • Catalan
    Native or fluent
  • German


  • Ability To adapt
  • Ability to empathize
  • Ability to interact
  • Active
  • Admin
  • Always eager to learn
  • Ambitious
  • Apple IOS
  • Attention to detail
  • Available to travel
  • Banking
  • Big events
  • Bilingual
  • Brand Marketing
  • Catering
  • Closing & Billing
  • Curious
  • Excel
  • Handling VVIP & VIP GUEST
  • Hostess
  • Mobile Applications
  • Organized
  • People Skills
  • Photographer
  • Reservation System: OPERA
  • Technology
  • Word
Maria Magdalena Palou Obrador
Student from ETB Escuela de Turismo de Baleares
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
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