Annamaria Scopelliti

Annamaria Scopelliti

Sales Trainee at Renaissance Barcelona Hotel
Lives in Barcelona, Spain
over 6 months ago

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Friendly and extroverted Italian, filled with the desire to grow in the tourism industry. Hard- working and flexible team player with a positive attitude. Good communication and problem solving skills. Experienced in high pressure environments. Has knowledge and interest in creative and sustainable tourism.

Experience

  • Sales Trainee

    Renaissance Barcelona Hotel - Barcelona, Spain

    Sales & Marketing
    June 2018 - Now · 8 months

    Sales & Marketing department. Use of Opera Sales & Catering, Sfa/WEB, Marsha and GPO. Follow up process, making contracts and management of groups and events from the quote phase to the arrival, BEO reviews and post- stay actions. Site inspections, handling phone calls and emails of clients. Managing corporate reservations.

  • Guest Service Agent

    Holiday Inn Express Barcelona City 22@ - Barcelona, Spain

    Reservations
    September 2017 - May 2018 · 9 months

    Front desk, Reservations and Guest relation department, cash handling, welcoming guest. Check-in and check-out, problem solving, managing reservations with Opera PMS, offering advice and recommendations about Barcelona. Knowledge of the IHG Loyalty program and Merlin interface. Administration of the hotel bar (coffee machine and drinks). Support in group and conference reservations. Use of business extranets and Holidex.

  • Front Desk Receptionist

    Crowne Plaza Manchester City Centre - Manchester, United Kingdom

    Front Office reception
    November 2016 - July 2017 · 9 months

    Front Office Department, cash handling, welcoming customers. Check-in and check-out area, problem solving, managing reservations through Opera PMS. Offering advice and recommendations about Manchester City Centre. Knowledge of the IHG Loyalty program scheme.

  • Front Desk Recepcionista y Agente de Reservas

    Hostal Grau - Barcelona, Spain

    Reservations
    June 2015 - September 2016 · 1 year and 4 months

    Reservations and Front Office Department, cash handling, welcoming customers. Translation of the website of the hotel from Spanish into Italian. Use of business extranets, Protel and social networks. Advice and recommendations about Barcelona.

Education

  • Master en Comercialización, Marketing y Revenue Management

    Ostelea - School of Tourism and Hospitality

    November 2017 - November 2018

  • Erasmus Study

    Mediterrani Escola Universitaria - Barcelona, Spain

    October 2013 - July 2014

  • Bachelor Degree

    Università della Calabria - Arcavacata, Italy

    October 2012 - September 2016

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%
  • German
    Notions
    20%
  • French
    Notions
    20%
  • Catalan
    Notions
    20%

Skills

  • Ambicious
  • Attentive
  • Customer focus
  • Flexibility
  • Foreign languages
  • Friendly
  • Good communicator
  • IHG Merlin
  • Marketing
  • Marriott
  • Marsha
  • Multi languages
  • Multitasking
  • Opera PMS
  • Opera Sales & Catering
  • Organized
  • OTA Knowledge
  • Passionate/Driven
  • - Photography
  • Protel PMS
  • Revenue Managment
  • Sales
  • SFA Web
  • Sustainable tourism
  • Team player
Connections
Kuldeep Gaur
Housekeeping Executive at Hilton Conrad bangalore
Kinga Simon
Sales and marketing at E-value
Chukwuebuka Omenife
Waiter at Azadea
View 28 connections
Following
HiGuests
Barcelona, Spain
Continental Group
Budapest, Hungary
Hotel Barcelona 1882
Barcelona, Spain
Other members
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