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Friendly and extroverted Italian, filled with the desire to grow in the tourism industry. Hard- working and flexible team player with a positive attitude. Good communication and problem solving skills. Experienced in high pressure environments. Has knowledge and interest in creative and sustainable tourism.
Renaissance Barcelona Hotel - Barcelona, SpainSales & MarketingJune 2018 - Now · 8 months
Sales & Marketing department. Use of Opera Sales & Catering, Sfa/WEB, Marsha and GPO. Follow up process, making contracts and management of groups and events from the quote phase to the arrival, BEO reviews and post- stay actions. Site inspections, handling phone calls and emails of clients. Managing corporate reservations.
Guest Service Agent
Holiday Inn Express Barcelona City 22@ - Barcelona, SpainReservationsSeptember 2017 - May 2018 · 9 months
Front desk, Reservations and Guest relation department, cash handling, welcoming guest. Check-in and check-out, problem solving, managing reservations with Opera PMS, offering advice and recommendations about Barcelona. Knowledge of the IHG Loyalty program and Merlin interface. Administration of the hotel bar (coffee machine and drinks). Support in group and conference reservations. Use of business extranets and Holidex.
Front Desk Receptionist
Crowne Plaza Manchester City Centre - Manchester, United KingdomFront Office receptionNovember 2016 - July 2017 · 9 months
Front Office Department, cash handling, welcoming customers. Check-in and check-out area, problem solving, managing reservations through Opera PMS. Offering advice and recommendations about Manchester City Centre. Knowledge of the IHG Loyalty program scheme.
Front Desk Recepcionista y Agente de Reservas
Hostal Grau - Barcelona, SpainReservationsJune 2015 - September 2016 · 1 year and 4 months
Reservations and Front Office Department, cash handling, welcoming customers. Translation of the website of the hotel from Spanish into Italian. Use of business extranets, Protel and social networks. Advice and recommendations about Barcelona.
Master en Comercialización, Marketing y Revenue Management
Ostelea - School of Tourism and HospitalityNovember 2017 - November 2018
Mediterrani Escola Universitaria - Barcelona, SpainOctober 2013 - July 2014
Università della Calabria - Arcavacata, ItalyOctober 2012 - September 2016
ItalianNative or fluent100%
- Customer focus
- Foreign languages
- Good communicator
- IHG Merlin
- Multi languages
- Opera PMS
- Opera Sales & Catering
- OTA Knowledge
- - Photography
- Protel PMS
- Revenue Managment
- SFA Web
- Sustainable tourism
- Team player