Anne-Marie Kelleher

Anne-Marie Kelleher

Trainee Concierge/Front Desk at Hotel Baume
Lives in Paris, France
over 6 months ago

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CONCIERGE/FRONT OFFICE AGENT (4 to 5* hotel)

* Anglophone & totally bilingual in French
* Well presented, outgoing and approachable with a positive attitude
* A passion for Hospitality and guest care
* Strong organisational and guest relations skills
* The ability to handle pressurised situations and busy periods
* Team leader with strong communication and interpersonal skills
* A discerning eye for quality and finer details that are the minimum requirements of 5-star service and standards
* Ability and willingness to work flexible hours including weekends as business requires

Experience

  • Trainee Concierge/Front Desk

    Hotel Baume - Paris, France

    Rooms division
    June 2018 - December 2018 · 7 months

    Mes missions sont très polyvalentes : De l’accueil des clients à leurs départs, je suis une personne référente durant tout leur séjour : Missions de conciergerie, prises d’appels téléphoniques, prises des réservations, Check-in, accompagnement des clients en chambre, check-out.

  • Bilingual Executive Assistant

    Clifford Chance Europe LLP - Paris, France

    Administration & General
    April 2012 - April 2017 · 5 years and 1 month

    Worked as a bilingual Executive Assistant with high-level international business lawyers CUSTOMER SERVICE Dealing directly with client enquiries face to face and by telephone Direct support for VIP clients at meetings and events ADMINISTRATIVE/COORDINATION MANAGEMENT Complex agenda management Planning and organisation of meetings and appointments Organisation of individual and group trips from A to Z VIP event management, in-house and external/negotiation with service providers Coordination of working groups Regular update of client contact database FINANCIAL MANAGEMENT Key account management/follow-up on out-standing bills Budget monitoring Processing of expense reports EDITORIAL  Daily writing of official documents and correspondence in French/English Document formatting and editing Translation and proof-reading of documents in French/English

  • Bilingual Executive Assistant

    Organisation for Economic Co-operation and Development (O.E.C.D.) - Paris, France

    Administration & General
    September 2011 - January 2012 · 5 months

    Worked as a Bilingual Executive Assistant with the Directorate of Legal Affairs, Office of the Secretary General

  • Bilingual Legal Secretary/Paralegal

    SCP Salans (Dentons) - Paris, France

    Legal
    February 2006 - September 2011 · 5 years and 8 months

    Worked as a Bilingual Legal Secretary/Paralegal with high-level international business lawyers

  • Receptionist

    Hotel Lotti**** - Paris, France

    Front Office reception
    September 2004 - December 2005 · 1 year and 4 months

    Bilingual Receptionist in a very busy international atmosphere in the heart of Paris *Reception *Check-in/check-out *Client enquiries *Reservations *Service

  • Receptionist

    Hotel Lotti**** - Paris, France

    Front Office reception
    January 1992 - December 1993 · 1 year and 12 months

    Bilingual Receptionist in a very busy international atmosphere in the heart of Paris *Reception *Check-in/check-out *Client enquiries *Reservations *Service

Education

  • Bachelor in Luxury Hotel Management – International Concierge

    ICI-ICARE - Paris, France

    April 2017 - September 2018

    Bachelor 3 in Luxury Hotel Management - specialising as International Concierge

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%

Skills

  • Adaptable,flexible
  • Attentive to detail
  • Available to travel
  • Bilingual
  • Can handle high pressure
  • Concierge
  • Concierge Organizer
  • Discreet
  • Empathy
  • Excellent front of house
  • Friendly attitude;
  • Good listener
  • Guest satisfaction
  • Highly committed
  • Highly professional
  • Opera
  • Patient and diplomatic
  • Strong team work
  • Trustworthy
  • Warm and welcoming
  • Windows Pack Office
Connections
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
Mathieu Lombard
Adjoint Directeur des Opérations at SomnOO
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