Anne-Claire Koch

Anne-Claire Koch

Reception Supervisor at Hotel d'Angleterre
Lives in Copenhagen, Denmark
over 6 months ago

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Having had the opportunity to live and travel abroad at a young age, it has developed my ability to adapt fast to new environments and cultures.
This has also allowed me to become trilingual French-English-German and to have the ability to communicate more efficiently with people from different cultures and backgrounds.
Furthermore, traveling has made me more independent and organized at a young age as I was mostly left to explore new surroundings in countries where the language was not my own

Experience

  • Reception Supervisor

    Hotel d'Angleterre - Copenhagen, Denmark

    Front Office reception
    January 2017 - Now

    - Standard Front Office procedures (checkin, check out) - Complaint Handling - In charge of nine receptionist. - Working closely with two other supervisors to ensure procedures are followed and standards are respected. - Managing new enrollements of guests to our Leading Hotels of the World membership. - Assisting with rota planning. - Manager on duty when managers are absent.

  • Reception Supervisor

    MacDonald Old England Hotel - Bowness-on-Windermere, United Kingdom

    Front Office reception
    August 2014 - October 2017

    -Greeting and welcoming guests -Check-in/out according to company standards -In charge of early/late shifts (usually one employee on per shift) -Handling reception shift work, reservation work, guest requests and individual reservations. -Updating and finalizing reservations (market codes, source codes, guest cardex) -In charge of the money located in safe and change orders. -Allocating rooms based on clients request and stay information. -In charge of restaurant, taxi and tour reservations. -Orientating guests to their rooms, conference rooms or events. -Taking central deposits and entering it into the system. -Responding to guest enquiries and request through e-mail. - Staff training. - In charge of incentive programs. - in charge of rotas. - in 2016, took over the reservations department; communicated and dealt with 3rd parties agent (booking.com, expedia, hotels.com mostly)

  • Bar Staff

    Macdonald Old England Hotel - Bowness-on-Windermere, United Kingdom

    F&B service
    April 2014 - August 2014

    - Hosting & Bartending

  • Marketing Trainee/ F&B Trainee

    PLataran Bali - Denpasar, Indonesia

    Management Trainee
    March 2012 - December 2012

    -Assisting in Market research and targeting for two new openings of the Plataran chain in Flores and Ubud. -Translating the website and the restaurants menu from English to French. -Replying to client's request through e-mail. -Assisting in adding new elements to the restaurants' menu.

  • Assistant to the Executive Housekeeper - Trainee

    Le Méridien Etoile - Paris, France

    Housekeeping
    May 2011 - August 2011

    -In charge of updating a productivity and quality control chart concerning the housekeeping staff. -Dealing with lost & found items. -Creating a "Check-List" chart to determine the progress of the housekeeping staff's work. -In charge of the supervision, order and distribution of the departments' material and stocks.

  • Comis de cuisine

    Restaurant Pierre Orsi - Lyon, France

    F&B kitchen
    March 2011 - May 2011

    -Helping the various chef de partie in their jobs. -Running the pastry department along with a sous-chef.

  • Receptionist - Trainee

    Hôtel de la Cité - Carcassonne, France

    Front Office reception
    March 2010 - August 2010

    -Ensuring the guests well-being throughout their stay and providing them with all of the necessary information about the surroundings. -Accompanying the guests to their room while giving a complete description of the hotel and all of the services offered. -In charge of the shifts cash register and filling the financial book on the entire guests spendings. -Preparing the clients information before their arrivals for the next days. -During the Festival de Carcassonne, dealing with top VIP's (International celebrities) arrival and their specific demands.

Education

  • Bachelors degree in business & hotel management

    Vatel Business School Nimes - Nimes, France

    September 2009 - September 2012

    Top of my year. Bachelors degree in Business and Hotel management

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • German
    Limited working
    40%
  • Italian
    Notions
    20%

Other

  • Other skills

    Other skills

Connections
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Front Office Manager at Jurys inn Bradford
Karthikeyan Baskaran
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