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Customer Delight Manager
Audi - Indore, IndiaCustomer ServiceApril 2018 - Now · 9 months
Customer Complaint Management, Customer satisfaction index, maintaining customer satisfaction score, Customer engagement activities, Customer retention management, regaining lost customers.
Customer Relations Manager
Mercedes Benz - Indore, IndiaCustomer ServiceMarch 2016 - March 2018 · 2 years and 2 months
Customer satisfaction, Customer escalation and resolution, Data analysis and reports, Customer retention management, regaining lost customers.
Front Office Executive
Apple hospital and research center - Indore, IndiaFront Office receptionJanuary 2015 - February 2016 · 1 year and 2 months
Invoice, Billing, Investigations, Admission of patients, discharge summary.
Front Office Receptionist
Charter Accountant and co. - Indore, IndiaFront Office receptionJanuary 2014 - December 2015 · 1 year and 12 months
Reports , maintaining customer data, filling Income tax return for clients, updating clients on tax and documents information, maintaining documents for PAN card.
CV RAMAN INSTITUTION - Indore, IndiaFebruary 2014 - February 2015
DIPLOMA IN COMPUTER APPLICATION
DAVV - Indore, IndiaJanuary 2013 - May 2015
BACHELORS IN COMMERCE WITH COMPUTER APPLICATION
- DYNAMIC APPROACH
- EXCELLENT COMMUNICATION
- New ideas
- TEAM LEADER
- VERBAL COMMUNICATION
- WRITTEN COMMUNICATION