Anthon Mortensen Endara

Anthon Mortensen Endara

Front office agent at Novotel Barcelona City
Lives in Barcelona, Spain
over 6 months ago

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Very enthusiastic, team player, dynamic and flexible person who is ready and open to new opportunities, mainly in the tourism industry.
I love traveling and meeting new people, all my experiences and studies have allowed me to learn a lot from different cultures. Thanks then, I have worked in Food&Beverage as a waiter in Paris and Bath and currently, I am proud doing what i always want, guest experience and hotel business.

Therefore, I am learning how to manage a proper teamwork and solve problems under a cross cultural management orientation and adverse situations.
email contact: antoncme@gmail.com

Experience

  • Front office agent

    Novotel Barcelona City - Barcelona, Spain

    Front Office reception
    October 2017 - Now · 1 year and 4 months

    - Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. - Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Maximize room occupancy and use up-selling/cross-selling techniques to promote hotel services and facilities - Act in accordance with policies and procedures when working with front of house equipment and property management systems - Demonstrate a high level of customer service at all times

  • Reservations agent

    Novotel Barcelona Cornella - Barcelona, Spain

    Reservations
    March 2017 - July 2017 · 6 months

    - Immediately understand the potencial custumer's profile and offer services according with customer's needs. - Take reservations over the phone, email or at the front desk if required, providing a friendly and engaging welcome fro guests. - Help optimise occupancy and average rates according to the Revenue Management policy and strategy of the hotel. - Handle the administration of reservations accomplishing the whole procedure in order to facilitate the tasks of other department. - Collaborate in the tasks of internal control and the compset.

  • Waiter

    Abbey and Allium Hotel - Bath, United Kingdom

    F&B service
    June 2016 - September 2016 · 4 months

    - Removing and installing breakfast, lunch and dinner rooms. - Customer service for the consumption of food or drinks. - Assist in the maintenance of the restaurant and its equipment.

  • Waiter

    Trianon Palace Versailles, A Waldorf Astoria Hotel - Paris, France

    F&B service
    June 2015 - September 2015 · 4 months

    - Removing and installing breakfast, lunch and dinner rooms. - Customer service for the consumption of food or drinks. - Assist in the maintenance of the restaurant and its equipment

Education

  • Master Hotel Management

    Ostelea School of tourism and hospitality

    October 2018 - Now

  • Tourism

    Universidad de Alicante - Hospitality and Tourism Management - Alicante, Spain

    September 2014 - September 2017

Languages

  • English
    Professional working
    60%
  • French
    Professional working
    60%
  • Spanish
    Professional working
    60%
  • Catalan
    Notions
    20%

Skills

  • Dynamic
  • Friendly
  • Hospitality
  • Organazing
Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
View 5 connections
Following
W Barcelona
Barcelona, Spain
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