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Experience
5 years and 6 months
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F&B Assistant Manager
Domaine Chan - Victoria, Australia
F&B ManagementNovember 2017 - July 2019 · 1 year and 9 monthsManage a team of 25 to 35 staff to provide stellar customer experience to worldwide clientele Welcome 250K+ visitors per year Participate to the Hospitality center re-development in the aim of increasing the standards level of service Responsible for training the teams to high-end restaurant service and create a real human experience for everyone Interact daily with guests to promote the brand and manage feedback Performed an increase of the spend per head of +$9 in 4 months and keep this spending per head increasing Achieved the highest up-selling profit on food (ex: +$10,000 food revenue over Christmas week) Reached the highest customer service satisfaction rate according to surveys
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Master Degree - Sales & E-Marketing
Vatel International Hospitality & Busines School - Brussels, Belgium
SalesNovember 2015 - December 2017 · 2 years and 2 months -
Sales & Events trainee
Pullman Hotels & Resorts - Brussels, Belgium
EventJanuary 2017 - July 2017 · 7 monthsCoordinate and organize professional events (10 meeting rooms) Organize events up to €100,000 budget Handle a client portfolio from the offer to the invoice Profile customers expectations / competition => Negotiation Guide site inspections of the hotel to help negotiations Support all hotel’s departments: F&B - FOH - Housekeeping Organize weekly function meeting involving all departments heads Acquired pro-efficiency on OPERA and MICROS Analyze the hotel conversion rate and implementation of new SOP
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Commercial
Normandy Seafood - Cherbourg-Octeville, France
SalesJune 2015 - October 2015 · 5 monthsManage client portfolio that include sales, Marketing and prospect management. Operate with yield management of prices. Analyse statistics to increase and focus sales. Telephone selling everyday - contact and sell to the entire portfolio.
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Assistant sommelier trainee
The Goring - London, United Kingdom
SommelierApril 2014 - September 2014 · 6 monthsEnsure the service of the wine from the order to the service. Understand the guest's demand in order to advice them as best as we can. I've improved considerably my wine knowledge during this 6 months internship.
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Receptionist
Thon Hotel Bristol Stephanie - Brussels, Belgium
ReceptionMarch 2014 - April 2014 · 3 monthsEnsure the Check-in/out of all type of guests (leisure and business). Manage the groups organisation for rooms and events.
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Cost Controller
Hôtel Métropole, Brussels - Brussels, Belgium
PurchasingNovember 2013 - March 2014 · 5 monthsManage the stocks of the hotel. Ensure reception of articles. Prepare requisition for each departments. Make the inventory of stocks each months.
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Receptionist
Vintage Hotel - Brussels, Belgium
ReceptionMay 2013 - September 2013 · 5 monthsEnsure check-in/out, manage daily mails (booking, information, groups). Front desk management & breakfast service help.
Education
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Marster Degree
Vatel Brussels (Belgium) - Brussels, Belgium
November 2015 - Now -
Bachelor Degree
Vatel Brussels (Belgium) - Brussels, Belgium
November 2012 - June 2015
Languages
3 languages
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French
Native or fluent
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English
Full professional
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Spanish
Professional working
Personal information
Nationalities
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French
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