Antoine Gouix

Antoine Gouix

F&B Assistant Manager at Domaine Chan
Lives in Victoria, Australia

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Experience

5 years and 6 months

  • F&B Assistant Manager

    Domaine Chan - Victoria, Australia

    F&B Management
    November 2017 - July 2019 · 1 year and 9 months

    Manage a team of 25 to 35 staff to provide stellar customer experience to worldwide clientele Welcome 250K+ visitors per year Participate to the Hospitality center re-development in the aim of increasing the standards level of service Responsible for training the teams to high-end restaurant service and create a real human experience for everyone Interact daily with guests to promote the brand and manage feedback Performed an increase of the spend per head of +$9 in 4 months and keep this spending per head increasing Achieved the highest up-selling profit on food (ex: +$10,000 food revenue over Christmas week) Reached the highest customer service satisfaction rate according to surveys

  • Master Degree - Sales & E-Marketing

    Vatel International Hospitality & Busines School - Brussels, Belgium

    Sales
    November 2015 - December 2017 · 2 years and 2 months

  • Sales & Events trainee

    Pullman Hotels & Resorts - Brussels, Belgium

    Event
    January 2017 - July 2017 · 7 months

    Coordinate and organize professional events (10 meeting rooms) Organize events up to €100,000 budget Handle a client portfolio from the offer to the invoice Profile customers expectations / competition => Negotiation Guide site inspections of the hotel to help negotiations Support all hotel’s departments: F&B - FOH - Housekeeping Organize weekly function meeting involving all departments heads Acquired pro-efficiency on OPERA and MICROS Analyze the hotel conversion rate and implementation of new SOP

  • Commercial

    Normandy Seafood - Cherbourg-Octeville, France

    Sales
    June 2015 - October 2015 · 5 months

    Manage client portfolio that include sales, Marketing and prospect management. Operate with yield management of prices. Analyse statistics to increase and focus sales. Telephone selling everyday - contact and sell to the entire portfolio.

  • Assistant sommelier trainee

    The Goring - London, United Kingdom

    Sommelier
    April 2014 - September 2014 · 6 months

    Ensure the service of the wine from the order to the service. Understand the guest's demand in order to advice them as best as we can. I've improved considerably my wine knowledge during this 6 months internship.

  • Receptionist

    Thon Hotel Bristol Stephanie - Brussels, Belgium

    Reception
    March 2014 - April 2014 · 3 months

    Ensure the Check-in/out of all type of guests (leisure and business). Manage the groups organisation for rooms and events.

  • Cost Controller

    Hôtel Métropole, Brussels - Brussels, Belgium

    Purchasing
    November 2013 - March 2014 · 5 months

    Manage the stocks of the hotel. Ensure reception of articles. Prepare requisition for each departments. Make the inventory of stocks each months.

  • Receptionist

    Vintage Hotel - Brussels, Belgium

    Reception
    May 2013 - September 2013 · 5 months

    Ensure check-in/out, manage daily mails (booking, information, groups). Front desk management & breakfast service help.

Education

  • Marster Degree

    Vatel Brussels (Belgium) - Brussels, Belgium

    November 2015 - Now

  • Bachelor Degree

    Vatel Brussels (Belgium) - Brussels, Belgium

    November 2012 - June 2015

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • French

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
View 14 connections
Following
Hôtel Plaza Athénée - Dorchester Collection Blue Diamond Resorts Beau-Rivage Palace Lausanne
Beau-Rivage Palace Lausanne
Lausanne, Switzerland
Other members
Charlotte Collet
Amsterdam, Netherlands
Maxime Dal-Mas
Brussels, Belgium
Jean-Christophe Thevenet
Dubai, United Arab Emirates
Bérénice MORY
Brussels, Belgium
View more
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