Antonella Napolitano

Antonella Napolitano

Guest Service Agent at Hotel Caesar Augustus
Lives in Capri, Italy
over 6 months ago

Join Hosco and view Antonella's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

Linguistics graduate with working, voluntary and educational experience in China seeking a career in Hospitality and Tourism industry.

Experience

  • Guest Service Agent

    Hotel Caesar Augustus - Capri, Italy

    Front Office reception
    August 2018 - Now · 4 months

  • Management Trainee

    InterContinental Beijing - Sanlitun Residential District, China

    Guest Relations
    November 2017 - May 2018 · 7 months

    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. • Fill in the VIP Amenities form for In Room Dining and inspect rooms with amenities. • Prepare in room C/I folders for in room C/I guests and VIPs. • Write handwritten welcome cards and welcome letters. • In Room check in for VIPs. • Standby in the lobby to farewell guests, ask about their stay experience and update their profile. • Providing information about facilities, local restaurants and attraction and other relevant information. • Report and follow up on any comments, VIPs arrivals or departures as they occur throughout the day. • Assist Club lounge and FD to operate check in and check out • Make courtesy call • Handle complaints

Education

  • Master in Total Tourism & hospitality Management

    SESEF - Rome, Italy

    June 2017 - July 2017

    Specialised courses in Hospitality and Tourism Management: Event Management, Food & Beverage Management, Hotel Management, Revenue Management, Marketing strategies, Tourism market legislation. Introduction of Tour Operator and Cruise Industry. Worked in a team on two projects: planned and created an "albergo diffuso" in Sardinia studying the regulation of the region, organizing the organogram of the hotel and promoted on the social networks; organized an event on the concept of Wine as appreciation of the territory and mean of attraction of flow of tourism.

  • Business Chinese

    Beijing University of International Business and Economics - Beijing, China

    August 2016 - December 2016

     Assessed presentations in Chinese on Italian companies in China, investments in China and cybersquatting.  Participated in group discussions about China’s Hot Business Topics.  Learnt and used more than 300-400 business Chinese vocabulary.  Taken part in Training Course for HSK 5.

  • Comparative Languages and Humanities

    Orientale di Napoli - Naples, Italy

    October 2011 - July 2015

Languages

  • English
    Native or fluent
    100%
  • Chinese
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • French
    Professional working
    60%

Skills

  • Critical/analytical think
  • Flexible
  • Fluency in Chinese
  • Multitasking
  • Quick leaner
Connections
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
Muhammad Waseem Shahab
Superviser at Laundry shop
Marcella Esposito
Front Office Internship at The Ranch at Rock Creek
View 230 connections
Following
Hand Picked Hotels
Sevenoaks, United Kingdom
Other members
Arunee Steiner
Barcelona, Spain
Fairoza Tippens
Cape Town, South Africa
Sneha Kulkarni
Dubai, United Arab Emirates
Benjamin Hedlund
Leysin, Switzerland
View 326792 members