Antonella Napolitano

Antonella Napolitano

Guest Service Agent at Hotel Caesar Augustus
Lives in Capri, Italy
over 6 months ago

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Linguistics graduate with working, voluntary and educational experience in China seeking a career in Hospitality and Tourism industry.


  • Guest Service Agent

    Hotel Caesar Augustus - Capri, Italy

    Front Office reception
    August 2018 - Now · 4 months

  • Management Trainee

    InterContinental Beijing - Sanlitun Residential District, China

    Guest Relations
    November 2017 - May 2018 · 7 months

    • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in. • Fill in the VIP Amenities form for In Room Dining and inspect rooms with amenities. • Prepare in room C/I folders for in room C/I guests and VIPs. • Write handwritten welcome cards and welcome letters. • In Room check in for VIPs. • Standby in the lobby to farewell guests, ask about their stay experience and update their profile. • Providing information about facilities, local restaurants and attraction and other relevant information. • Report and follow up on any comments, VIPs arrivals or departures as they occur throughout the day. • Assist Club lounge and FD to operate check in and check out • Make courtesy call • Handle complaints


  • Master in Total Tourism & hospitality Management

    SESEF - Rome, Italy

    June 2017 - July 2017

    Specialised courses in Hospitality and Tourism Management: Event Management, Food & Beverage Management, Hotel Management, Revenue Management, Marketing strategies, Tourism market legislation. Introduction of Tour Operator and Cruise Industry. Worked in a team on two projects: planned and created an "albergo diffuso" in Sardinia studying the regulation of the region, organizing the organogram of the hotel and promoted on the social networks; organized an event on the concept of Wine as appreciation of the territory and mean of attraction of flow of tourism.

  • Business Chinese

    Beijing University of International Business and Economics - Beijing, China

    August 2016 - December 2016

     Assessed presentations in Chinese on Italian companies in China, investments in China and cybersquatting.  Participated in group discussions about China’s Hot Business Topics.  Learnt and used more than 300-400 business Chinese vocabulary.  Taken part in Training Course for HSK 5.

  • Comparative Languages and Humanities

    Orientale di Napoli - Naples, Italy

    October 2011 - July 2015


  • English
    Native or fluent
  • Chinese
    Native or fluent
  • Italian
    Native or fluent
  • French
    Professional working


  • Critical/analytical think
  • Flexible
  • Fluency in Chinese
  • Multitasking
  • Quick leaner
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
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