Antonia Seidenfaden

Antonia Seidenfaden

Waitress at Apex Hotels
Lives in Edinburgh, United Kingdom
over 6 months ago

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I am a recent graduate of the Napier University in Edinburgh with a Master of Science in Tourism and Hospitality Management.

I am very motivated, always hard working and have a great knowledge and expertise due to the combination theoretical studying and plenty of practical working experiences.

I have a great passion for the hospitality industry and a strong customer-focus. I am able to meet and exceed my guests' expectations and always aim to make their experience memorable.
I highly enjoy communicating with customers and are able to give recommendations on products or to up-sell items.
I am a very organised person with an eye for details. I enjoy working in fast pacing environments and are stress-resistant.

I am a wine lover. Over the years due to a lot of self-study but also during my internship on the Staatsweingut Meersburg I was able to develop an advanced knowledge of wines, wine making and wine selling.

I am creative and very ambitious. I am eager to take on new challenges as I want to learn and develop myself further.

Experience

  • Waitress

    Apex Hotels - Edinburgh, United Kingdom

    Other
    November 2017 - Now · 1 year and 2 months

    Waitress for restaurant, bar, conference and events Tasks & responsibilities: - welcoming and seating guest in friendly manner - explain menus accordingly - know about dietary preferences - up-sell food and beverage items - make guest contact - take orders for food and drinks - prepare and serve alcoholic and anti-alcoholic beverages at the bar - know about local and international spirits, wines and beers - serve food and drinks to guests - keep back and front of house clean and organised - restock - ensure and check back if everything is according to the guest's needs - handle guest complains - set up events and celebrations (e.g. weddings, anniversaries, conferences) - serve guests during events in a very professional manner - clean up afterwards and reset for upcoming events - train new young staff members - take over supervisor role in the restaurant

  • Waitress

    Apex Hotels - Edinburgh, United Kingdom

    F&B service
    November 2017 - September 2018 · 11 months

Education

  • Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, Netherlands

    September 2012 - September 2016

Languages

  • German
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Limited working
    40%
  • Dutch
    Notions
    20%
  • Bulgarian
    Notions
    20%

Skills

  • Able to deal with stress
  • Client focus
  • Food & beverage service
  • Good communication
  • Knowledge of food
  • Open minded and flexible
  • Very organized
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