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I am a recent graduate of the Napier University in Edinburgh with a Master of Science in Tourism and Hospitality Management.
I am very motivated, always hard working and have a great knowledge and expertise due to the combination theoretical studying and plenty of practical working experiences.
I have a great passion for the hospitality industry and a strong customer-focus. I am able to meet and exceed my guests' expectations and always aim to make their experience memorable.
I highly enjoy communicating with customers and are able to give recommendations on products or to up-sell items.
I am a very organised person with an eye for details. I enjoy working in fast pacing environments and are stress-resistant.
I am a wine lover. Over the years due to a lot of self-study but also during my internship on the Staatsweingut Meersburg I was able to develop an advanced knowledge of wines, wine making and wine selling.
I am creative and very ambitious. I am eager to take on new challenges as I want to learn and develop myself further.
Apex Hotels - Edinburgh, United KingdomOtherNovember 2017 - Now · 1 year and 2 months
Waitress for restaurant, bar, conference and events Tasks & responsibilities: - welcoming and seating guest in friendly manner - explain menus accordingly - know about dietary preferences - up-sell food and beverage items - make guest contact - take orders for food and drinks - prepare and serve alcoholic and anti-alcoholic beverages at the bar - know about local and international spirits, wines and beers - serve food and drinks to guests - keep back and front of house clean and organised - restock - ensure and check back if everything is according to the guest's needs - handle guest complains - set up events and celebrations (e.g. weddings, anniversaries, conferences) - serve guests during events in a very professional manner - clean up afterwards and reset for upcoming events - train new young staff members - take over supervisor role in the restaurant
Apex Hotels - Edinburgh, United KingdomF&B serviceNovember 2017 - September 2018 · 11 months
Stenden University of Applied Sciences - Leeuwarden - Leeuwarden, NetherlandsSeptember 2012 - September 2016
GermanNative or fluent100%
- Able to deal with stress
- Client focus
- Food & beverage service
- Good communication
- Knowledge of food
- Open minded and flexible
- Very organized