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Front Desk Agent
Marvie Hotel & Health - Split, CroatiaFront Office receptionJune 2018 - Now · 7 months
Ensuring every day hotel activities are running effectively and accordingly within all hotel departments. Main responsibilities: checking in and checking out guests in high volume, fast-paced environment, ensuring requests were met and accurate billing. Read through logs to determine day's events in order to best accommodate all guests. Handle and resolve confrontational guest situations, provide excellent customer service, accurate information and complete end of shift reports. Working as a Front desk agent helped me develop high communication skills, stress management, organizational and administrative skills, attention to details, computer software familiarity and a deeper knowledge of the Hotel operations.
Sales and Marketing Assistant
Hotel Luxe - Split, CroatiaSales & MarketingMay 2017 - May 2018 · 1 year and 1 month
Assisting General Manager in daily Sales and Marketing activities. My main tasks were: Maintain, update, and manage website content, coordinate offers and information for all publications, assist in developing the brochure and property collateral materials, track reviews and provide analysis on the website, ensure consistent marketing message is communicated in all advertising and collateral efforts, assist in planning marketing budget. I also assisted in creating a positive guest experience by providing information and feedback for private excursions. Other supportive roles I had: reception assistance, administration work for all departments and human resources support. In a short time, I managed to get acquainted with the more detailed marketing and sales strategies of the hotel and to get closer to all hotel operating systems as reception, reservation, housekeeping and F&B activities.
Engel & Volkers, Firenze Michelangelo - Florence, ItalyReal EstateOctober 2016 - December 2016 · 3 months
Professional office management (phone, coordination of appointments, correspondence, other administrative tasks). Support of the Sales Director and the team in day-to-day business operations, support of business appointments and events, implementation of sales and marketing activities and creation of property profiles and other documentation.
Sales and Marketing Trainee
Marriott International - Florence, ItalySales & MarketingJune 2015 - September 2016 · 1 year and 4 months
In conjunction with the Sales Director and Sales Account Managers, receiving training in various intranet systems, sales calls and preparing sales offers, working on correspondence, site inspections, and overview of general marketing strategies. Assisting with daily office tasks. Being in a direct contact with clients (travel agencies, groups, meetings organizers) by e-mail and by using the online event registration software Starcite and Cvent and intern tools as ISAC. Preparing FIT contracts for tour operators and maintaining the archive, correspondence and eventual changes.
Erasmus Student Exchange Programme
Università degli studi di Siena - Siena, ItalyFebruary 2014 - July 2014
Master's Degree in Financial Managament
University of Split, Faculty of Economics - Split, CroatiaSeptember 2012 - June 2015
Bachelor's degree in Business Economics
University of Split, Faculty of Economics - Split, CroatiaSeptember 2009 - April 2012
BosnianNative or fluent100%
SerbianNative or fluent100%
CroatianNative or fluent100%