Antonia Skoro

Antonia Skoro

Front Desk Agent at Marvie Hotel & Health
Lives in Split, Croatia
over 6 months ago

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Experience

  • Front Desk Agent

    Marvie Hotel & Health - Split, Croatia

    Front Office reception
    June 2018 - Now · 7 months

    Ensuring every day hotel activities are running effectively and accordingly within all hotel departments. Main responsibilities: checking in and checking out guests in high volume, fast-paced​ environment, ensuring requests were met and accurate billing. Read through logs to determine day's events in order to best accommodate all guests. Handle and resolve confrontational guest situations, provide excellent customer service, accurate information and complete end of shift reports. Working as a Front desk agent helped me develop high communication skills, stress management, organizational and administrative skills, attention to details, computer software familiarity and a deeper knowledge of the Hotel operations.

  • Sales and Marketing Assistant

    Hotel Luxe - Split, Croatia

    Sales & Marketing
    May 2017 - May 2018 · 1 year and 1 month

    Assisting General Manager in daily Sales and Marketing activities. My main tasks were: Maintain, update, and manage website content, coordinate offers and information for all publications, assist in developing the brochure and property collateral materials, track reviews and provide analysis on the website, ensure consistent marketing message is communicated in all advertising and collateral efforts, assist in planning marketing budget. I also assisted in creating a positive guest experience by providing information and feedback for private excursions. Other supportive roles I had: reception assistance, administration work for all departments and human resources​ support. In a short time, I managed to get acquainted with the more detailed marketing and sales strategies of the hotel and to get closer to all hotel operating systems as reception, reservation, housekeeping and F&B activities.

  • Team Assistent

    Engel & Volkers, Firenze Michelangelo - Florence, Italy

    Real Estate
    October 2016 - December 2016 · 3 months

    Professional office management (phone, coordination of appointments, correspondence, other administrative tasks). Support of the Sales Director and the team in day-to-day business operations, support of business appointments and events, implementation of sales and marketing activities and creation of property profiles and other documentation.

  • Sales and Marketing Trainee

    Marriott International - Florence, Italy

    Sales & Marketing
    June 2015 - September 2016 · 1 year and 4 months

    In conjunction with the Sales Director and Sales Account Managers, receiving training in various intranet systems, sales calls and preparing sales offers, working on correspondence, site inspections, and overview of general marketing strategies. Assisting with daily office tasks. Being in a direct contact with clients (travel agencies, groups, meetings organizers) by e-mail and by using the online event registration software Starcite and Cvent and intern tools as ISAC. Preparing FIT contracts for tour operators and maintaining the archive, correspondence and eventual changes.

Education

  • Erasmus Student Exchange Programme

    Università degli studi di Siena - Siena, Italy

    February 2014 - July 2014

  • Master's Degree in Financial Managament

    University of Split, Faculty of Economics - Split, Croatia

    September 2012 - June 2015

  • Bachelor's degree in Business Economics

    University of Split, Faculty of Economics - Split, Croatia

    September 2009 - April 2012

Languages

  • Bosnian
    Native or fluent
    100%
  • Serbian
    Native or fluent
    100%
  • Croatian
    Native or fluent
    100%
  • Italian
    Full professional
    80%
  • English
    Full professional
    80%
  • German
    Limited working
    40%
Connections
John S Lohr
Director of Development - School Relations at Hosco
Rares Ciuverca
Student from American Hotel Academy Romania
Krisantus Sutrisno
Intern at Four Seasons Hotel
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