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During my professional experience, I gained knowledge to interact positively with customers promoting hotel/Restaurant facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant such as receptions. Maintain communication with all departments to ensure customer service needs are met and also move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Judge appearance and taste of products and check preparation methods to determine quality.
Maintain profitability of outlet to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, Evaluate the cost-effectiveness of all aspects of the operation. Develop and implement cost-saving and profit-enhancing measures.
19 years and 10 months
F & B Manager
STE - Aveiro, PortugalF&B otherJanuary 2018 - Now · 2 years and 1 month
- Oversee and coordinate the operation of the F&B department, driving sales and controlling costs, preparing, producing and implementing in collaboration with other departments menus and beverage lists. Oversee the presentation and service of F&B products to ensure the quality level.
InterContinental Porto - Palacio das Cardosas - Porto, PortugalF&B serviceJune 2011 - September 2016 · 5 years and 4 months
-Participate in the elaboration of scales and service, schedules, vacation maps, performance evaluations. Ensure quality standards and established standards are maintained to Oversee the presentation of F&B products to ensure the quality level and participate in the service. Collaboration with Purchasing Manager / Cost Controller, coordinate and participate in monthly Physical Inventories-Revenue Maximization
Grupo Alentejo - Porto, PortugalF&B serviceSeptember 2010 - June 2011 · 10 months
-Supervise the presentation and service of products to always ensure quality, participate in the service, implement "Briefings" before meals with an explanation of menus , ensure and implement HACCP, cleanliness and health standards of the staff, workplaces as well the lockers rooms and cafeteria.
Starwood Hotels and Resorts Worldwide - Porto, PortugalF&B serviceSeptember 2003 - September 2010 · 7 years and 1 month
-Customer service, develop Bar menus as well as their datasheets, Inventory management and inventory collaboration -Participate in recruiting and training new employees, monitoring and control the quality in attendance
Sociedade Casa do Ribeirinho Lda - Matosinhos, PortugalF&B serviceJune 1996 - January 2001 · 4 years and 8 months
Gonçalves Zarco - Matosinhos, PortugalSeptember 1991 - June 1996
Native or fluent
- Costumare Care
- Costumer Service
- Departement coordination
- Departmental Trainer
- Good comunication
- Good presence
- High level of integrity
- MS Excel
- Ms word
- Work under Pressure
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