Antonis Stratigakis

Antonis Stratigakis

Operations Manager at Cavo Tagoo
Lives in Oia, Greece
over 6 months ago

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* Highly regarded by clients and colleagues for efficiency, expedient mastery, personable and attentive
customer service, reliability, adaptability, and excellent communication, organizational, and training skills
* Recognized by managers as a tenacious and knowledgeable natural leader, ably supervising many
personnel, as well as a willing team player in competitive environments demanding diligence and a strong
work ethic

Experience

  • Operations Manager

    Cavo Tagoo - Oia, Greece

    Administration & General
    January 2019 - Now · 1 month

    Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM. Ensure SOP implementation in all departments and check the same during routine operational checks. Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. Inspecting all departments for SOP implementation. Meet all dept. heads to review & train the staff to upkeep the human capital.

  • Hotel Manager

    Katikies Luxury Boutique Resorts - Imerovigli, Greece

    Administration & General
    January 2018 - December 2018 · 12 months

    Hotel Manager at Katikies Hotel A member of Leading Hotels of the World (www.lhw.com) www.chromata-santorini.com Planning and organizing accommodation, catering and other hotel services Promoting and marketing the business Managing budgets and financial plans as well as controlling expenditure Maintaining statistical and financial records Recruiting, training and monitoring staff Planning work schedules for individuals and teams Meeting and greeting customers Dealing with customer complaints and comments Addressing problems and troubleshooting Ensuring events and conferences run smoothly Supervising maintenance, supplies, renovations and furnishing Carrying out inspections of property and services

  • Hotel Manager

    Katikies Luxury Boutique Resorts - Oia, Greece

    Administration & General
    February 2017 - December 2017 · 11 months

    Hotel Manager at Katikies Hotel A member of Leading Hotels of the World (www.lhw.com) www.katikies.com Planning and organizing accommodation, catering and other hotel services Promoting and marketing the business Managing budgets and financial plans as well as controlling expenditure Maintaining statistical and financial records Recruiting, training and monitoring staff Planning work schedules for individuals and teams Meeting and greeting customers Dealing with customer complaints and comments Addressing problems and troubleshooting Ensuring events and conferences run smoothly Supervising maintenance, supplies, renovations and furnishing Carrying out inspections of property and services

  • Hotel Manager

    Katikies Luxury Boutique Resorts - Fira, Greece

    Administration & General
    February 2015 - October 2016 · 1 year and 9 months

    Hotel Manager at Sun Rocks Boutique Hotel A member of Relais & Châteaux (www.relaischateaux.com) www.sunrocks.gr Planning and organizing accommodation, catering and other hotel services Promoting and marketing the business Managing budgets and financial plans as well as controlling expenditure Maintaining statistical and financial records Recruiting, training and monitoring staff Planning work schedules for individuals and teams Meeting and greeting customers Dealing with customer complaints and comments Addressing problems and troubleshooting Ensuring events and conferences run smoothly Supervising maintenance, supplies, renovations and furnishing Carrying out inspections of property and services

  • Front Office Manager

    Andronis Exclusive Group - Oia, Greece

    Front Office reception
    April 2014 - November 2014 · 8 months

    Front Office Manager at Andronis Boutique Hotel www.andronisboutiquehotel.com Managing and training the concierge, night auditor and team of receptionists Ensuring the front desk provides a professional and friendly service for customers Dealing with customers, including handling complaints when they come to the desk Troubleshooting emergencies Scheduling your staff rota In charge of checking the invoices and financial cotrol Overbooking management

  • Administrator Assistant

    Axia Hospitality - Athens, Greece

    Reservations
    November 2013 - April 2014 · 6 months

    www.axiahospitality.com Handling sales phone calls and e-mails Making contracts with tour operators and travel agents Building the image of the organization among the customers Positioning the property Analyzing and selecting many internet channels IDS managment

  • Front Desk Agent

    Andronis Exclusive Group - Oia, Greece

    Front Office reception
    April 2012 - November 2013 · 1 year and 8 months

    Front Desk Agent at Andronis Luxury Suites www.andronis-suites.com Telephone center Welcome guests on arrival and provide information regarding availability, room types, room rates Assign rooms pertinent to guests’ needs and choice Collect payments for rooms and board Instruct bell boys to assist guests with luggage Provide information regarding hotel policies and activities in response to queries both on the phone and in person Maintain inventories pertinent to vacancies, reservations and rooms Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically Verified customers’ credit Kept records of room accessibility and guests’ accounts by means of computer Computed bills, collected payments, and made change for guests

  • Front Desk Agent

    Hotel Electra - Orestias, Greece

    Front Office reception
    September 2008 - September 2010 · 2 years and 1 month

    www.hotelelectra.gr Telephone center Welcome guests on arrival and provide information regarding availability, room types, room rates Assign rooms pertinent to guests’ needs and choice Collect payments for rooms and board Maintain inventories pertinent to vacancies, reservations and rooms Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically Computed bills, collected payments, and made change for guests Banqueting

  • Wedding planner

    Hotel Electra - Orestias, Greece

    Events
    January 2008 - November 2010 · 2 years and 11 months

    www.hotelelectra.gr/cataract Organizing weddings and receptions Staff coordination Checking and ordering equipment and supplies (materials necessary for the pool bar, the operation and the cleaning of the pools and generally taking care of the needs for the whole complex) In charge of the cashiers and financial controling

Education

  • MS in Sustainable Management of the Environment and Natural Resources

    Democritus University of Thrace - Orestias, Greece

    September 2009 - September 2010

  • BS Forestry and Management of Environment and Natural Resources

    Democritus University of Thrace - Orestias, Greece

    September 2003 - September 2008

Languages

  • English
    Native or fluent
    100%
  • Greek
    Native or fluent
    100%

Skills

  • F&B micros
  • Good in microsoft
  • Graphic design
  • Photo & video editing
  • Theater & acting

Other

  • Armed Forces

    National Army of Greece (army.gr)

    Sergeant, Presidential Guard – Athens, Greece

    * Selected among 10 percent of soldiers for elite ceremonial unit to guard outdoor Greek Tomb of the
    Unknown Soldier and the Presidential Mansion; conducted weekly flag-raising at ancient Acropolis citadel

    * Stood immobile for hour intervals in extreme weather, marching with synchronized steps every 30
    minutes

  • Interests

    - Coursework acting and participating in many theatrical productions of amateur troupe (2003 - 2010)
    * 2010 - Award for Actor in a leading role in international festival of amatuer theatre
    * 2006 - Award for Actor in a supporting role in national festival of amatuer theatre
    - Video editing and photography
    - Decoration

Connections
Giorgos Foutas
Attorney at Law at Tegopoulos and Partners
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
View 10 connections
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