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I am a friendly and trustworthy person who enjoys new working methods. Possessing excellent
practical skills and a good sense of humor. I love helping others and function well both within a
team or on my own initiative. I am able to follow set instructions and have an excellent time
keeping and health record.
Front Office Supervisor
Madinat Jumeirah Resort - Dubai, United Arab EmiratesFront Office receptionNovember 2018 - Now · 2 months
Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab EmiratesFront Office receptionApril 2018 - November 2018 · 8 months
➢ Assign room according to guest request and preferences ➢ Pre-register designated guest ➢ Organize and coordinate check-in/pre-registration procedure for arriving groups ➢ Review/ track/ accommodate requests for room / check-out changes when possible ➢ Coordinate room moves and communicate it to amenity coordinator and CID team ➢ Communicate status to appropriate staff ➢ Confirm reservations and cancellations ➢ Review out-of-order and out-of-service rooms daily ➢ Generate Engineering reports to follow up on Out of Service rooms ➢ Coordinate with Engineering team in assigning plan preventive maintenance rooms ➢ Follow up queue rooms, and ensure procedure of placing rooms on queue are adhered by the team ➢ Allocate showrooms for day use ➢ File guest paperwork or documentation ➢ Set up / process all guest check-ins/check-outs ➢ Perform duplicate reservation checks, block rooms ➢ Run daily reports ➢ Receive, record and relay messages accurately, completely and legibly ➢ Follow all company policies and procedures ➢ Maintain confidentiality of proprietary information, protect company assets ➢ Anticipate and address guests’ service needs ➢ Answer telephones using appropriate etiquette ➢ Coordinate tasks and works with other departments ➢ Perform other reasonable job duties as requested ➢ Proper action plan when hotel is overbooked
Guest Services Executive
Jumeirah Al Naseem - Dubai, United Arab EmiratesFront Office receptionJanuary 2017 - April 2018 · 1 year and 4 months
Ø Responsible for the daily check-in & check-out procedures. Ø Involving the duty manager in case of any guest complains. Ø Check in VIP guests, escort them to their room. Ø Always striving to up-sell a potential guest in order to maximize the ARR and RevPAR. Ø Arranging transportation for all VIP guests. Ø Ensuring all the VIP room standards are met and amenities are in place before arrival. Ø Provide a full cashier and currency exchange service Ø Responsible for monthly BAR inventory audit Ø Provide tea, coffee and beverage service as and when requested by the guest Ø Maintaining a full and comprehensive knowledge of the products and services available in the SBU, other Jumeirah properties and local area.
Front Office Agent
Four Seasons - Mumbai, IndiaFront Office receptionJune 2015 - January 2017 · 1 year and 8 months
Ø Responsible for the daily check-in & check-out procedures. Ø Involving the duty manager in case of any guest complains. Ø Check in VIP guests, escort them to their room. Ø Always striving to up-sell a potential guest in order to maximize the ARR and RevPAR. Ø To ensure all VIP room standards are met and amenities are in place before arrival. Ø Ensuring that the guest's credit limits balances with their expenditures by pre-authorizing the amount. Ø Processing the late charges and compiling the late charge letters and sending to various guests.
Kempinski Hotels - New Delhi, IndiaFront Office receptionJanuary 2014 - June 2014 · 6 months
Part of my college curriculum to undergo a 6 months industrial training during 3rd year of the course at a supervisory level. Over the 6 months I worked in 1 operational departments i.e Front Office
Marriott Hotels Resorts /JW Marriott - Mumbai, IndiaFront Office receptionJuly 2012 - December 2012 · 6 months
Part of my college curriculum to undergo a 6 months industrial training during 2nd year of the course Over the 6 months I worked in the 2 operational departments i.e Office and Food and Beverage Service.
HindiNative or fluent100%
EnglishNative or fluent100%