Anushik Sarkisyants

Hotel Guide at Big Travel

Lives in Russia

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About me

I am interested to gain international experience at
hotel business in Food and Beverage, Front Office, Sales Marketing and in another department. As a graduate
in Service and Tourism industry of the Moscow State Institute, and having already more than 3 years of
working experience in the Food and Beverage and Front Office department, including the contract with the Grand Millennium Al
Wahda Hotel in UAE and Novotel Phuket Surin Beach Resort in Thailand on position management trainee on
front office. I Love Hospitality industry and Tourism.

Experience

5 years and 7 months

Hotel Guide

Big Travel - Greece

Tourism

May 2019 - October 2019 · 6 months

GENERAL MISSION • Meeting guest at the airport and hotel • Assistance for check in • Sales of tourists excursions • Take care of every guest for all of stay
Guest Service Agent

Sochi Marriott Krasnaya Polyana - Russia

Front Office reception

September 2018 - May 2019 · 9 months

GENERAL MISSION • Greeting guests upon arrival and making them feel welcomed. • Administering check-ins and check-outs. • Providing front desk services to guests. • Assigning rooms and taking care of administrative duties. • Delivering mail and messages. • Processing guest payments. • Coordinating with bell service and staff management. • Being a source of information to guests on various matters such as transport and restaurant advice. • Processing meal and beverage requests. • Accommodating general and unique requests. • Also, the hotel cooperates with the casino • Check all bookings from the casino, guest registration for poker tournaments
trainee management FO

Novotel Phuket Surin Beach Resort - Phuket, Thailand

Front Office reception

January 2018 - July 2018 · 7 months

GENERAL MISSION • Russian Management Trainee is under the direct supervision Guest Experience Manager /Room Division Manager which is incase that GEM not on shift. This position handles both check in and checks out of our guests and at the same time to maintain a high standard of service of guest expectation. To assist and support Guest Experience Manager in the daily operation under guest experience section in particular to requirement support task from GEM (any requirement project support)or indirect for RDM or Assistant Front Office Manager for reception operations. • Directly responsible for the day to day operation of the guest Services section whilst on duty and indirectly for Guest Experience Sections. • On a broader scale the Russian Management Trainee is to ensure that all the hotel’s guests are greeted, attended to and assisted with a level of serviced that is professional, efficient yet friendly and second to none. Be a main liaison and handle Russian guest for any inquiry and being act as the intermediary and translator for Russian languages in Front Office Operation team. • Russian Management Trainee is also to ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times.
Bartender

Grand Millennium Al Wahda - Abu Dhabi, United Arab Emirates

F&B service

November 2016 - December 2017 · 1 year and 2 months

Responsibilities Taking orders from waitress; Mixing cocktails, prepare different alcohol and non-alcohol drinks; Organize work of Bar Department; Cooperate with restaurant, provide info for guests about the facility; Cashiering and payment transactions; MICROS operations.
Bartender

Pullman Sochi Centre - Sochi, Russia

F&B service

March 2014 - August 2016 · 2 years and 7 months

Responsibilities Taking orders from waitress; Mixing cocktails, prepare different alcohol and non-alcohol drinks; Organize work of Bar Department; Cooperate with restaurant, provide info for guests about the facility; Cashiering and payment transactions; MICROS operations.
Waitress

Mercury Sochi Centre - Sochi, Russia

F&B service

January 2014 - April 2014 · 4 months

Responsibilities Greeted and escorted guests to table, provided a warm and friendly welcome; Assist guests in order selection by promoting specific menu items and specials; Respond to inquiries regarding meal preparation and service; Continually visited guest tables to promote inviting and attentive service; Ensure high guest check averages by suggesting and selling additional food and beverage items; Collect payments and balance transactions with receipts; Provided superior guest service, friendliness and restaurant cleanliness using the restaurants policies and procedures.