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A Unique Dynamic Hotelier bringing almost 14 years experience, proven abilities in meeting all objectives and highest standard in Guest service. I am also highly successful in Operation and Guest Services. I bring unique skills and knowledge, combined with an intellectually aggressive personality and the ability to build strong personal relationships with a diverse set of stakeholders. Adept at developing and implementing of policies and strategies for room’s revenue to achieve organizational objectives. Ensures the department meet its quantitative and qualitative targets.
Front Office Manager
Al Khoory Hotels - Dubai, United Arab EmiratesRooms divisionJanuary 2018 - Now
Handling Front Office, Reservations, Revenue Management (Inventory of 69 Rooms).While maintaining business mix, achieve goal for ARR /REVPAR by developing and implementing strategies to increase sales and average room rate.Planning room revenue yield management on different business climates to maximize profitability, Perform strategic analysis and Administration of online revenue channels. Plan and coordinate the activities of staffs such as scheduling and formulate staff development plan. Review all guest comments and respond to any applicable guest concerns, resolve guest complaints and respond to inquiries.Monitor courtesy calls, internal sales calls, and guest comment analysis and take proactive and corrective action wherever required. Analyze the performance of the hotel in terms of distribution channels and monitor the market and competitor behavior.
Assistant Front Office Manager (Department.Head)
Flora Hospitality - Dubai, United Arab EmiratesRooms divisionSeptember 2015 - December 2017
As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Department planning, budgeting, staffing and payroll in accordance with hotel policies & procedure.
Sn. Duty Manager (Acting Dept. Head)
Flora Grand Hotel - Dubai, United Arab EmiratesFront Office receptionJune 2012 - September 2015
Amravati University - Amravati, IndiaMay 1993 - April 1996
EnglishNative or fluent100%
MarathiNative or fluent100%
UrduNative or fluent100%
HindiNative or fluent100%
- Ability to work under pressure
- Advising people
- Analyzing Problem