Arantza Sánchez

Arantza Sánchez

Reservations Manager at Eric Vokel Boutique Apartments
Lives in Barcelona, Spain
over 6 months ago

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  • Reservations Manager

    Eric Vokel Boutique Apartments - Barcelona, Spain

    Sales & Marketing
    May 2017 - Now · 1 year and 8 months

    - Managing the control of the reservations in Channel Manager and Hotel Management System (Siteminder and Protel) - Managing Groups Reservations (budgets and whole process for reservation) - Preparing Bills and Taking payments - Defining and supervising Trainee tasks - Personalized Customer Service (email and calls) - Managing prices and availability in Channel Manager (Siteminder) - Managing contracts with agencies for direct bookings - Managing procedures for Loyal guests - Dealing with customers’ complaints - Dealing with travel agents and Online travel agencies - Projecting annual plans of Reservations Department (RN, ARR, Net Revenue…) - Trainee to the Reception team about Reservations Procedures (Amsterdam, Madrid and Barcelona)

  • Building Manager

    Eric Vokel Boutique Apartments - Barcelona, Spain

    Front Office reception
    October 2014 - May 2017 · 2 years and 8 months

    - Managing the control of maintenance and housekeeping budget - Organize cleanings daily for housekeeping - Managing Maintenance team and setting their priorities - Control and purchase of material for maintenance, furniture or amenities - Managing room assignations for coming guests according to requests & priorities - Supervise individual bookings & manage groups - Defining and supervising Trainee Tasks - Preparing bills and taking payments - Personalized Customer Service - Dealing with customers’ complaints or problems - Supervise apartments - Attend direct reservations - Control of cash desk - Answer emails from guests and suppliers - Front office tasks (Check-ins, Check-outs and Handing out keys)


    Camping Estrella de Mar - Castelldefels, Spain

    Front Office reception
    December 2013 - November 2014 · 12 months

    My responsabilities as Head of Recepcionist: -Taking care of the good guest relations done by the staff -Receptionist Coordinator, organizing shifts and holiday rotations -Supervision of the booking sheets daily to ensure that these are properly completed and identify special customer requirements on arrivals and stay -Share with the staff the business and department objectives -Represent the staff to the Camping Management -In charge of improving reception’s service, contributing with ideas and assuring the cooperation and participation of its staff


    Hotel Alimara - Barcelona, Spain

    F&B service
    April 2012 - July 2012 · 4 months

    My responsabilities: -Perform auxiliary tasks of the room -Prepare the work area before the services -Assist and collaborate in customer service -Control and replay buffet -Take clients orders and delivery food & beverage -Monitor and review goods in the grocery store -Prepare, assemble material and serve for weddings, banquets, coffee breaks or conventions

  • Recepcionist

    Camping Estrella de Mar - Castelldefels, Spain

    Front Office reception
    December 2010 - February 2013 · 2 years and 3 months

    My responsabilities were: -Ensure the Check In & Check Out Procedures -Take / Modify reservations, data entry, billing and payment -Guest Relations, greeting all gests and answering all inquieries -Sell & Organize extern Tourism Services Tickets -Answering or Redirecting all telephone calls -Procure guests any product or service they may require during the stay


  • Master Degree in Business Administration (Organization Management in the Knowledge Economy)

    UOC - Barcelona, Spain

    September 2015 - May 2018


    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    September 2010 - June 2014

  • French Baccalaureate, Economics and Social Sciences

    Lycée français de Barcelona - Barcelona, Spain

    September 1994 - June 2010


  • Spanish
    Native or fluent
  • French
    Native or fluent
  • English
    Full professional
  • Catalan
    Full professional
  • Italian
    Limited working


  • Good team work
  • Guest Assistant
  • Hotels
  • luxury apartments
  • Protel
  • Reservations
  • Siteminder
  • Tourism


  • Other skills

    Other skills

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