Arfat Mulla

Arfat Mulla

Concierge at Rosewood Abu Dhabi
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Bachelor's of commerce with over 5 years of work experience.
Currently working as Guest service agent in Rosewood Abu dhabi.
Appreciation and recognition by the guest for excellent customer service and relation with guest.
Possess strong Communication, Customer service and interpersonal skills. A dynamic go-getter and quick learner with ability to work under pressure and meet deadlines.
Possess UAE valid driving license.

Experience

  • Concierge

    Rosewood Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office concierge
    November 2016 - Now · 2 years and 3 months

    • Welcoming guest and having focused conversations which identify their personal preferences. • Being proactive and anticipate the complete requirements of each guest in order to make their unique experience a success. • Provide clear directions for all guests travelling outside of the hotel. • Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate. • Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests. • Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges. • Assists guests in the recommendation and booking of airlines, restaurants, bars, clubs and other entertainment/leisure activities as requested. • Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized. • Provides all information pertaining to the hotel’s services and facilities. • Builds relationship with guests to delight and gain loyalty.

  • Sales Executive

    unique enterprises - Mumbai, India

    Sales & Marketing
    May 2014 - July 2016 · 2 years and 3 months

    ●Unique enterprises deal into Real estate and Construction. ●My responsibilities were: Attending meetings, client’s queries, handling brokers. ●Managing sales and marketing operations. ●Maintaining open communication channels with clients. ●Negotiating the terms of an agreement and closing sales. ●Acting as a contact between company and its existing and potential market. ●Sales include: Business to business (B2B) and Business to customer (B2C)

  • IT Administrator

    public authority for youth and sports - Kuwait City, Kuwait

    IT
    June 2013 - February 2014 · 9 months

    ●Public Authority for youth and sports is a Government Organization in Kuwait. ●My responsibilities were: Establishing and managing user accounts. ●Installing and configuring system hardware and software. ●Maintaining daily report, Ordering Computers and its components time to time. ●Upgrading software, backup and recovery task. ●Creating employee job card on daily basis

Education

  • Bachelor's of commerce

    University of Mumbai - Mumbai, India

    June 2007 - March 2012

    Successfully completed 5 years of bachelors degree in commerce from Mumbai University (India).

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • Arabic
    Limited working
    40%

Skills

  • excellent interpersonal skills
  • Exellent computer skills
  • F&B micros
  • Goconcierge
  • Good in microsoft
  • Great customer service
  • Guest relation
  • Strong communicator
  • Use opera
Connections
Leki Tamang
Assistant manager at Dip n Dip
Following
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