Ariadna Diez Rodriguez

Ariadna Diez Rodriguez

Customer Relationship Management Trainee at Hosco
Lives in Barcelona, Spain

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About me

I am a creative and artistic person with a lot of imagination. I can adapt easily to any situation. In my free time, I like to read and practise sport. I really enjoy learning languages and being around people.
In my future, I would like to specialise in the marketing area in a digital environment due to my passion for technology and my ability to know what people need.

Experience

5 years and 9 months

  • Customer Relationship Management Trainee

    Hosco - Barcelona, Spain

    Sales & Marketing
    March 2019 - Now · 2 years and 8 months

    • Handle incoming customer feedback through different communication channels. • Provide product/services information and find the right solution for any issue our members might face. • Identifying and assessing customers’ needs to achieve satisfaction. • Manage and review all new profiles requests on the platform. • Engage Hosco members. • Support the CRM team.

  • Digital Field Marketing Trainee

    Marriott International - Barcelona, Spain

    Digital Marketing
    April 2018 - November 2018 · 8 months

    • Support the team to implement the Digital Hub Marketing strategies for 9 hotels. • Assist on promoting diverse offers to achieve a higher rate of Reservations and, therefore, Revenue. • Revise and correct all web page content during the connexion from Starwood Hotels to Marriott Hotels. • Create SEO oriented content and upload images to maintain internal and external websites updated. • Create Guest Communication Emailings for Pre-Stay Marketing and Reservation Confirmation Marketing. • Created international emailings with other Marriott hotels to encompass a larger market.

  • Marketing Intern

    SERHS - Barcelona, Spain

    Marketing
    April 2017 - February 2018 · 11 months

    Assisted on the developed a social media strategy to increase the following of the company website (Rhodasol.es) Created advertising templates and new media channels to increase the market reach of the social media profiles and new offers.

  • Kitchen Assistant

    Can Puigdemir - Vallgorguina, Spain

    F&B-Kitchen
    January 2015 - July 2016 · 1 year and 7 months

    Managed special events in terms of food and beverage. Assisted the chef in the process of cooking.

  • Events Organizer

    Masia Can Puigdemir - Barcelona, Spain

    Events
    January 2015 - July 2016 · 1 year and 7 months

Education

Languages

5 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • German

    Professional working

  • French

    Limited working

Personal information

Nationalities

  • Spanish

Skills

15 skills

  • Basic photoshop
  • Customer Care
  • Customer Relations (CRM)
  • Dedicated and motivated
  • Digital marketing
  • Email marketing
  • E-marketing
  • Fast learning
  • Good communication
  • Good time management
  • Highly organized
  • Microsoft Office
  • Reliable and responsible
  • Wix
  • Wordpress
Connections
Antonio Villar
QA Manager en Hosco
Clara Romero Calvet
Sales & Marketing at Almanac Barcelona
Shanai Rizzarelli
English Teacher at Fondazione Casa di Carità Arti e Mestieri
View 40 connections
Following
Olivia Hotels
Barcelona, Spain
Other members
Alina Litvinova
Barcelona, Spain
Dinis Oliveira
Barcelona, Spain
Antonio Villar
Barcelona, Espagne
Rajmilan Poudel
Vancouver, Canada
View 277077 members
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