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Mandeville Hotel - London, United KingdomFront Office conciergeApril 2017 - Now
Welcoming Guest Escorting Guest in the room Luggage and message delivery,collection and storage Practical use of Opera PMS Assist Concierge and Reception with their duties Arrange Taxi and car Transfer for hotels guest Obtain Black Taxi Suggest Restaurants and Places to the guest Explain Local Area to the guest Booking Restaurant Reservations to the guest Booking ticket Theatre and Tours.
Taj 51 Buckingham Gate - London, United KingdomFront Office conciergeJanuary 2017 - March 2017
Greet and assist guests in the Lobby Luggage and message delivery, collection and storage Delivery messages and packages Practical use of Concierge Assistant Arrivals and Departures list Assist Concierge with their duties Obtain Taxis
Professional Hotel Receptionist Training
Reception Academy Training hotel - London, United KingdomFront Office receptionNovember 2016 - December 2016
Practical Hotel Receptionist Training Welcoming guests Check in and Check out Hotel procedures, brand standards & terminology Loyalty programme enrolment Practical use of Opera PMS Version 5.0 Behavioural Skills Training Understanding Hotel Departments
Hotel Panorama - Rome, ItalyFront Office porterApril 2016 - October 2016
Welcoming guest Check-in & Check-Out Taking reservations by phone Luggage and message delivery
Cogim Srl - Italy, TX, United StatesAdministration & GeneralJune 2013 - June 2015
Mainteining Relations with customers Taking orders by service providers Taking reservations by phone Managing Stock room Customer service
Reception Academy - London, United KingdomNovember 2016 - December 2016
ItalianNative or fluent100%
- Digital communication
- Digital marketing
- Good social skills
- Miscrosoft excel
- Ms office skills
- Ms word