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About me
Result-driven dedicated professional with 2.5 years of experience in Hospitality Industry. Comfortable in fast-paced environment with ability to maintain composure of high standard with care and accuracy. Talented at delivering exceptional guest experience communication skills through preparation and an eye for the details that others overlook.
Experience
7 years and 2 months
-
F&B Supervisor
Adelphi & CO. Restaurant - Sabah, Malaysia
F&B ManagementAugust 2020 - Now · 3 years and 8 months -
Service Staff
Ovolo Hotels - Hong Kong
F&B serviceNovember 2019 - June 2020 · 8 months- Daily operations for Breakfast, Lunch/Brunch, Happy Hour and Dinner service - Job rotation to experience all positions within F&B team - Shadow supervisor in day to day basis & also F&B Manager on daily operations - Provide fun-friendly yet professional service to our guests - Responsible on handling food order, payment for service and operate cash register - Manage and control the stock efficiently and maintenance of equipment - Ensure the Manager is informed of special events, house counts and noteworthy situations
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Ovolo Ambassador
Ovolo Hotels - Hong Kong
Guest RelationsAugust 2019 - October 2019 · 3 months- Perform daily Check-In & Check-Out, hotel operator and - Shadow Front Office team on daily operations - Support on guest services and advice on transportation, business services or entertainment - Monitor guests requests for housekeeping and maintenance
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F&B Supervisor Trainee
BHMS Business & Hotel Management School - Lucerne, Switzerland
F&B ManagementAugust 2018 - February 2019 · 7 months- Daily operations for Lunch and Dinner service - Coach and guide students undertaking service class to support Lecturer’s instructions - Support F&B administrative work including checking and ordering the stocks - Provide special table service for VIP guests - Support F&B team in hosting the Orientation, Apéro and Welcome Dinner
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Cross Training Intern
Hotel Fox Luzern - Lucerne, Switzerland
Human ResourcesDecember 2016 - February 2018 · 1 year and 3 months- Daily Check-In and Check-Out procedure - Managing reservation through E-mail, phone calls and Online Travel Agency - Daily operations for Breakfast service - Support Housekeeping team on managing overall hygiene standard
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F&B Internship
Jay’s Im Ackermannshof - Basel, Switzerland
F&B serviceAugust 2016 - October 2016 · 3 months- Daily operations for Lunch and Dinner service - Support service in Events - Responsible on handling food order, payment for service and operate cash register
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F&B Trainee
BHMS Business & Hotel Management School - Lucerne, Switzerland
F&B serviceFebruary 2016 - August 2016 · 7 months- Table D’Hôte and A la Carte Service - Service preparations, Hygiene rules, and Station closure - Guest service techniques and team work
Education
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Bachelor of Arts in Global Business Management
Robert Gordon University Aberdeen - Hospitality and Tourism Management - Aberdeen, United Kingdom
February 2018 - August 2018 -
Higher Diploma in Hospitality Management
BHMS Business & Hotel Management School - Lucerne, Switzerland
February 2017 - February 2018 -
Diploma in Hospitality Management
BHMS Business & Hotel Management School - Lucerne, Switzerland
February 2016 - February 2017
Languages
5 languages
-
Malay
Native or fluent
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Chinese
Native or fluent
-
English
Native or fluent
-
Cantonese
Native or fluent
-
German
Limited working
Personal information
Nationalities
-
Malaysian
Skills
10 skills
- Easily Adaptable
- Emotional Intelligence
- Fast Learner
- Flexibility
- Microsoft ofice
- Opera PMS
- Patient and calm
- PMS SIHOT
- Reliable and responsible
- Teamwork oriented
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