Arnoldo Daniel Bhend Soza

Arnoldo Daniel Bhend Soza

Management Trainee at Renaissance Beijing Capital Hotel
Lives in Chaoyang, China
over 6 months ago

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I was born in Nicaragua. As the son of a Swiss father and a Nicaraguan mother, i spent my childhood in that marvelous country. I grew up n a lively environment, surrounded by plenty of cousins, aunts, uncles and neighbors, as it is typical in Central America.
When I was 11, my parents decided to move to Switzerland due to the magnificent education and standards of living provided by my father's nation of origin.

Thanks to my young age, i had no problems in adapting to the new language and to the way of life in Switzerland. It was for me a wonderful new experience to meet new people, a new culture and specially the European part of my family.
I got through School, learned the German language fast and could assimilate rapidly thanks to my open mind and interest in my new home. With 17 years, I started studying Economics and graduated successfully three years later.

After working a year and absolving my mandatory military service, i wanted to change my field of studies. I started studying architecture but realized soon that this faculty did not cover my interests and that in that area I could not unfold my strengths, like my social, communication and language skills or interest in interacting with people. I decided to change my profession once again.

I always had an interest in working in the gastronomy. That field consistently had its spell on me.
I was fascinated by the charm of servers: how they can smile all day and make your evening a pleasure.
Further by the receptionists at the check in at a hotel. The way they seem to know everything about a city and how they are able to provide all you need in an incredibly short amount of time.
I wondered how a cook could conjure an awesome 4-meal course, not just for me but for a whole restaurant.
It was for me a mystery how a General Manager was able to be everywhere: he greeted you, when you entered the room but as the same time he was somewhere else instructing his employees or chatting with arriving guests.

I decided I wanted to be part of this world of gastronomy and hostelry. The Swiss hospitality Management School of Lucerne is a school that teaches exactly these things. You learn to be a successful restaurateur/ hotelier but most important you learn to become a manager.
I subscribed for the school and after a mandatory internship in the gastronomy before starting the school I was allowed to attend the school. Ever since I am a student of the "SHL - Schweizer Hotelfachschule Luzern" (Swiss hospitality Management School of Lucerne).

Experience

  • Management Trainee

    Renaissance Beijing Capital Hotel - Chaoyang, China

    Rooms division
    May 2018 - Now · 8 months

    train & supervise subordinates, guest relations, check-in & -out VIPs, concierge services for VIPs

  • Management Intern

    Hotel Monopol Luzern - Lucerne, Switzerland

    Front Office reception
    April 2017 - October 2017 · 7 months

    advanced internship supervising reception as duty manager, billing, management of group correspondence, accommodate complaints, ...

  • Service Employee

    Hotel & Brasserie Löwen am See - Zug, Switzerland

    F&B service
    September 2016 - October 2016 · 2 months

    management of own service station, closing duties, upselling, wine recommendation, ...

  • Intern

    Hotel & Brasserie Löwen am See - Zug, Switzerland

    F&B service
    March 2016 - August 2016 · 7 months

    à la carte service, MEP, record orders, ...

  • Intern

    Hotel Des Alpes - Lucerne, Switzerland

    F&B kitchen
    April 2015 - October 2015 · 7 months

    MEP/ production, GMP, à la carte service, working independently on the own station gardemacher or pâtissier, ...

  • Intern

    Hotel Monopol Luzern - Lucerne, Switzerland

    Front Office reception
    April 2014 - October 2014 · 7 months

    reservations, correspondence management, customer service, check-in / -out

Education

  • Business Administration

    Swiss Hotel Management Academy - Lucerne, Switzerland

    January 2018 - May 2018

    • Business Administration (Focus on Financial and Operational Accounting, Leadership Competencies and Marketing) • Revenue and Yield Management

  • Front Office

    Swiss Hotel Management Academy - Lucerne, Switzerland

    November 2016 - February 2017

    • Front Office (Focus on Financial and Operational Accounting, Guest Relations and Reservation)

  • Gastronomy

    Swiss Hotel Management Academy - Lucerne, Switzerland

    November 2015 - February 2016

    • Gastronomy (Focus Service Organisation, Oenology and Food and Beverage Management)

  • Kitchen / Production

    Swiss Hotel Management Academy - Lucerne, Switzerland

    November 2015 - February 2016

    • Kitchen / Production (Focus Kitchen Organisation, Production Technology and Food Science)

  • dipl. Hôtelier-Restaurateur HF

    SHL - Schweizerische Hotelfachschule Luzern - Lucerne, Switzerland

    January 2014 - April 2018

    The internationally recognized "Swiss Hotel Management School - SHL" is situated in Lucerne, Switzerland, one of the best and most prestigious countries regarding professional education. The school teaches all the needed characteristics and provides the knowledge to become a successful hotel manager. The 5-years long education includes all semesters (see below) needed for the matter hospitality including internships after every successfully absolved semester. Semester 1: F&B Kitchen / Production Semester 2: F&B Service Semester 3: Front Office / Administration Semester 4: Business Management Semester 5: Company Management

Languages

  • German
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%
  • Italian
    Notions
    20%

Skills

  • Excellent social skills
  • Flexibility
  • Highly patient
  • Honesty
  • Integrity
  • Loyalty
  • MS Office
  • Openminded
  • Open personality
  • Punctuality
  • Reliability
  • Responsibility
  • Trustworthy
Connections
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Christopher Haselbach
European Recruitment Manager at SSTH Hotelfachschule Passugg
Giovanna Zolfi
Student from Eneb
View 143 connections
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