Arunee Steiner

Arunee Steiner

Student from SHL - Schweizerische Hotelfachschule Luzern
Lives in Barcelona, Spain
over 6 months ago

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I like to expand my limits with the objective to achieve perfection.
I am a very open-minded, ambitious and passionate person who likes to take new challenges. Right now I am studying Hospitality Management at the SHL in Luzern, Switzerland for the reason that I am aiming for an International career.

Experience

  • Guest Relations Trainee

    PULLMAN - Barcelona, Spain

    Guest Relations
    January 2018 - July 2018 · 7 months

    - Handling Customer complains and independently finding solutions in order to solve the problems, quick and efficient. -Managing and motivating Guest Relation Interns in Line with brand’s recommended behavioral guidelines, in order to provide personalized high quality services. -Managing the Guest Relations checklist and co-organization the department whenever there has been no Manager for optimum efficiency. -Supporting the team of Welcomers, to provide a fluid and friendly service at all of the hotel’s reception points. -Ensures the respect of procedures and hygiene and safety standards. -Handling various Guest Requests and organizing and personalize Guest stays. - Check-in and check-out’s in order to support the reception staff whenever needed. - Concierge duties, such as organizing and planning trips and attraction visits for our guests. - Supervising and co-training new interns according to the brand essentials of the company.

  • F&B Service Trainee

    Klösterli weincafe - Bern, Switzerland

    F&B service
    November 2016 - December 2017 · 1 year and 2 months

    - Independent working on my own service station. - Hosting guest from all over the world always maintaining a high standard. - handle clients issues and inquiries . - Active selling of the food & beverage supply. This restaurant is specialized in wine from all over the world. Working there gave me the great opportunity to learn a lot about wine and also how to make the perfect wine & dine recommendation for each individual guest.

  • F&B Server

    Bistrot marzer - Bern, Switzerland

    F&B service
    October 2014 - March 2016 · 1 year and 6 months

    - Independent working on my own service station. - Hosting national and international guest always maintaining a high standard. - Dealing with clients requests in a extremely friendly and competent manner. Bistrot Marzer , a classic french style Bistrot in the centre of Bern's old town. Which is well known for its classic french cuisine and the extremely guest orientated and skilled employees .

  • Junior Chef de cuisine

    Ossobukko AG - Bern, Switzerland

    F&B kitchen
    January 2013 - October 2014 · 1 year and 10 months

    - Assist and support the restaurant manager. - Create the regional and seasonal daily changing lunch menus. - Calculation of Food supply . - Producing the mise en place and preparing the food. - Compliance with hygiene regulations by HACCP concept. - Active assistance at the restaurants bar in the evening. This was my first job where I had the chance to take full responsibility of the food management. The main business here was the lunch during day time and the extraordinary gin-bar by night.

  • Event Cook

    Ragazz, Catering - Bern, Switzerland

    Catering
    October 2012 - November 2013 · 1 year and 2 months

    - Organized and precise working under the direction of the Kitchen chef. - Available on call - Show cooking in front of guests at Events. - Maintaining a profesional and friendly handling with cooperates and clients. Ragazz Catering is a Catering Company, which only hires employees temporary for Events. For that reason you'll always find yourself for every Event in a different Team which requests a adaptable personality and a high team-work ability.

  • Commis de Cuisine

    Hotel Kursaal Bern - Bern, Switzerland

    F&B kitchen
    August 2012 - August 2013 · 1 year and 1 month

    - Excellent implementation of the Chef de partie's demand. - Self-reliant working in case of the Chef's absence. - Structured , team-oriented work especially in stressful situations. This was my first job after my education at an culinary institution . The job in the event kitchen gave me the chance to improve my practical skills in F&B kitchen.

Education

  • Advanced Federal Diploma of Higher Education in Hospitality Management

    SHL - Schweizerische Hotelfachschule Luzern - Lucerne, Switzerland

    August 2016 - Now

    The SHL is a unique centre of competence for practice-oriented Hospitality Management with national and international recognition.

  • COOK EFZ

    Gibb, Bern - Bern, Switzerland

    March 2009 - August 2012

    Gibb , Bern is a culinary institution which forms future chefs during a tree year apprenticeship.

Languages

  • German
    Native or fluent
    100%
  • Swiss German
    Native or fluent
    100%
  • Thai
    Full professional
    80%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%

Skills

  • Ambitious
  • Continouos improvement
  • English
  • Fast learning
  • Fluent spanish
  • Friendly & helpfull
  • German
  • Guest relation
  • Highly adaptable
  • Highly professional
  • Kind
  • organizacion
  • Organized
  • Patient and calm
  • Social Media
  • Spontaneous
  • Stress Resilient
  • Team player
  • thai
  • Warm and welcoming
Connections
Raffy Ekong
Guest Relations Officer at Crowne Plaza Istanbul Florya
Damaris Wangui Muchiri
Front Office Intern at The Broadmoor
Claudia Santiago Salvador
Estudiante de Escola Espai
View 155 connections
Following
Dayuse.com
Paris, France
MCI Group
Geneva, Switzerland
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