Asad Masood

Asad Masood

Duty Manager Front Office at Palazzo Versace Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Extensive working knowledge of hotel service and facilities, Ability to communicate efficiently and in a warm and positive manner, Possess excellent interpersonal and front office management skills, Detail oriented with outstanding organizational and leadership skills and have the ability to handle multiple tasks.

Experience

  • Duty Manager Front Office

    Palazzo Versace Dubai - Dubai, United Arab Emirates

    Front Office reception
    June 2017 - Now · 1 year and 8 months

    Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Assist with the preparation of revenue and occupancy forecasting as directed Assist and oversee any merchandizing management; sales, tracking and promotions  Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution

  • Leisure Manager

    Office of H.H Prince Faisal Bin Abdullah Bin Mossad Al Saud - United Arab Emirates

    Management
    February 2017 - May 2017 · 4 months

     Handle and oversee all travel arrangements.  Manage relationships with travel agencies and vendors.

  • Duty Manager

    Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab Emirates

    Front Office reception
    January 2015 - January 2017 · 2 years and 1 month

    Drove Gold Passport Loyalty enrollment program in 2015 which resulted in record break of property goals. Prepare daily VIP arrivals: room allocation, amenities set up, meet and greet, and preference validation. VIP recognition and long stay programs. Mystery Shopper and Inspections: Compliance of Brand Standard and Housekeeping room checks. Development of upselling program to assist in meeting hotel budget/forecast. Room Inventory Control: Allocations, Preparation for groups from Sales, Over-booking. Associates’ appraisals

  • Front Desk Supervisor

    Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab Emirates

    Front Office reception
    November 2011 - December 2014 · 3 years and 2 months

    Assigned and requested for Pre-Opening Team member for Park Hyatt Abu Dhabi. Assist and support the Assistant Manager of Front Office in ensuring smooth operation related to Rooms and guest satisfaction. Scheduled and managed Vacation Requests whilst ensuring operational needs were met. Upgrade, assign, and manage room inventory for arriving guests.

  • Front Desk Agent

    Grand Hyatt Dubai - Dubai, United Arab Emirates

    Front Office reception
    December 2009 - November 2011 · 1 year and 12 months

    Trained and conditioned agents to the Hyatt mission and vision especially when interacting with guests. Enroll and introduce Hyatt Gold Passport Membership Program to newcomers and welcome high profile guests within the program. Revised and updated arrival procedure and provided check-in script which was implemented into training.

  • Concierge Agent

    Grand Hyatt Dubai - Dubai, United Arab Emirates

    Front Office concierge
    November 2008 - November 2009 · 1 year and 1 month

    Maintain and update files on Community services including transportation sources, accommodations, and referral contacts. Arrange and confirm recreational, dining, and/or business activities for both inside and outside the property

Education

  • Bachelor of Arts

    University of the Punjab - Lahore, Pakistan

    November 2003 - May 2005

Languages

  • Hindi
    Professional working
    60%
  • Urdu
    Professional working
    60%
  • Arabic
    Professional working
    60%
  • English
    Professional working
    60%

Skills

  • Hotsos
  • Lotus Notes
  • Micro Exc
  • Microsoft
  • Microsoft Excel
  • Microsoft Office Word
  • Microsoft Word
  • Opera PMS
  • Reserve
  • Triton
  • Vicas
Connections
Alona Rudenko
Front Office Manager at Class Hotel Apartments
Pulkit Saxena
Assistant Outlet Manager at Ramee group of hotels
Asim Saeed
Assistant Hotel Manager at Travelodge Hotels Limited
View 16 connections
Following
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