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Extensive working knowledge of hotel service and facilities, Ability to communicate efficiently and in a warm and positive manner, Possess excellent interpersonal and front office management skills, Detail oriented with outstanding organizational and leadership skills and have the ability to handle multiple tasks.
Duty Manager Front Office
Palazzo Versace Dubai - Dubai, United Arab EmiratesFront Office receptionJune 2017 - Now · 1 year and 8 months
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Assist with the preparation of revenue and occupancy forecasting as directed Assist and oversee any merchandizing management; sales, tracking and promotions Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
Office of H.H Prince Faisal Bin Abdullah Bin Mossad Al Saud - United Arab EmiratesManagementFebruary 2017 - May 2017 · 4 months
Handle and oversee all travel arrangements. Manage relationships with travel agencies and vendors.
Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab EmiratesFront Office receptionJanuary 2015 - January 2017 · 2 years and 1 month
Drove Gold Passport Loyalty enrollment program in 2015 which resulted in record break of property goals. Prepare daily VIP arrivals: room allocation, amenities set up, meet and greet, and preference validation. VIP recognition and long stay programs. Mystery Shopper and Inspections: Compliance of Brand Standard and Housekeeping room checks. Development of upselling program to assist in meeting hotel budget/forecast. Room Inventory Control: Allocations, Preparation for groups from Sales, Over-booking. Associates’ appraisals
Front Desk Supervisor
Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab EmiratesFront Office receptionNovember 2011 - December 2014 · 3 years and 2 months
Assigned and requested for Pre-Opening Team member for Park Hyatt Abu Dhabi. Assist and support the Assistant Manager of Front Office in ensuring smooth operation related to Rooms and guest satisfaction. Scheduled and managed Vacation Requests whilst ensuring operational needs were met. Upgrade, assign, and manage room inventory for arriving guests.
Front Desk Agent
Grand Hyatt Dubai - Dubai, United Arab EmiratesFront Office receptionDecember 2009 - November 2011 · 1 year and 12 months
Trained and conditioned agents to the Hyatt mission and vision especially when interacting with guests. Enroll and introduce Hyatt Gold Passport Membership Program to newcomers and welcome high profile guests within the program. Revised and updated arrival procedure and provided check-in script which was implemented into training.
Grand Hyatt Dubai - Dubai, United Arab EmiratesFront Office conciergeNovember 2008 - November 2009 · 1 year and 1 month
Maintain and update files on Community services including transportation sources, accommodations, and referral contacts. Arrange and confirm recreational, dining, and/or business activities for both inside and outside the property
Bachelor of Arts
University of the Punjab - Lahore, PakistanNovember 2003 - May 2005
- Lotus Notes
- Micro Exc
- Microsoft Excel
- Microsoft Office Word
- Microsoft Word
- Opera PMS