Asel Ishenaly kyzy

Asel Ishenaly kyzy

Outlet Supervisor at Hyatt Recency Bishkek
Lives in Bishkek, Kyrgyzstan
over 6 months ago

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Food and Beverage Professional with more than 5 years of hospitality experience, guest-oriented, strong communication skills (verbal and written), proactive, detailed and creative .

Experience

  • Outlet Supervisor

    Hyatt Recency Bishkek - Bishkek, Kyrgyzstan

    F&B service
    September 2017 - Now · 1 year and 5 months

    Supervising and training staff, handling inventory and purchasing, staff schedule, monthly payroll, revenue, Menu Engineering. Maintaining overall dining area.

  • Guest Relations Executive

    Jumeirah Group - Dubai, United Arab Emirates

    F&B service
    December 2016 - September 2017 · 10 months

    • Provide the perfect first impression with a smile and welcome. Has a good presence with arriving customers, is able to allocate and seat guest according to sequence of service. Has a full understanding of SOS and their role within these standards. • Is able to spot a sales opportunity to upsell products and service to existing or potential guests. • Has full knowledge of all products and is able to confidently give descriptions to a customer. Can confidently take an order asking all relevant questions linked to sequence of service. • Is able to make simple decisions that affect their own work or the customers experience in a positive manner. • To understand and comply with all local licensing laws and to promote responsible service of alcohol. • Has a full understanding and can when asked explain the brand concept, history and vision. • Is required to be immaculate and presentable and understand the importance of first impressions. • Ensures problems are dealt with immediately and proactively with the support of OM. • Is organized both personally and professionally. Is prepared and ready for service. • Has a good time-management skills. Reports for duty, meetings and training on time • Is able to take details of function requests and pass onto manager. • Takes responsibility to complete own probationary and appraisal paper work as required. • Actively engages with colleagues and customers at all times.

  • Hostess

    ADNH - Abu Dhabi, United Arab Emirates

    F&B service
    October 2015 - November 2016 · 1 year and 2 months

    Greet and escort guests to tables, provide guests with menu, provide information about specials, facilities, entertainment options, rules and regulations, handle special requests, assist waiters with guest inquiries, resolve guest service issues, maintain a clean and organized waiting area, monitor dining room and guest flow to maximize table usage and minimize guest wait times, answer phone calls, book reservations, prepare reports (VIP guest list, rooming list, daily summary, etc.), check mails, prepare name tags for the buffet, train new host and hostesses on service policies.

  • Waitress

    Hyatt Regency Bishkek - Bishkek, Kyrgyzstan

    F&B service
    June 2013 - September 2015 · 2 years and 4 months

    Welcome and seat guests, present and discuss menu, provide suggestion on food and beverage options, take orders, serve drinks and food, check on the guests from time to time in order to see if they need anything else, deal promptly with requests and complaints, provide fast and courteous service to guests according to Hyatt standards, coordinate payments and billing, clean and set tables, do buffet services, fold napkins, polish cutlery, perform running side work throughout shift, handle overall dining, participate in staff meetings and training sessions.

Education

  • Kyrgyz-Turkish "Manas University - Bishkek, Kyrgyzstan

    September 2008 - June 2015

    English language and literature.

Languages

  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Turkish
    Professional working
    60%

Skills

  • billing
  • • Food and Beverage and Catering Management • Hygi
  • Good at multitasking
  • Good communication
  • Good customer service
  • Good time management
  • Honest, punctual,
  • Waitress/cashier
  • Well-organized

Other

  • Other Skills

    MS Office, Outlook Express, Opera, Vicas, POS Terminal- Micros, Symphony, Reserveout, Quadronet, Epicure, Envision, SkyBayan, BirchStreet

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