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Graduate of 3 year Management diploma in hospitality management conducted by Srilanka Institute of Tourism & hotel Management. Currently I'm working in Pullman Dubai Creek City center hotel as a welcome center operator. I underwent an Internship Program for a period of 6 months at Taj Samudra Hotel Colombo ( namely Front office Department /Housekeeping department & Food & beverage Department ) and also Worked at E-wis information Systems – Srilanka as a Help Desk Operator since June 2012 –December 2012
If I am being selected, I assure you that through my input occupation of your Organization will be made more glamorous in the eyes of your guests.
Asheni Bhagya Ann Welivitiya.
Welcome centre operator
Pullman Dubai Creek city center hotel - Dubai, United Arab EmiratesBack OfficeNovember 2016 - Now · 2 years and 3 months
Handle all telephone inquiries, complaints, emergencies, customer requests and other services via telephone as per the organization guidelines in a professional manner. Record all guest requests on Hotel Service Optimization System (HotSos). Contribute to overall organizational goals and objectives whilst maintaining cordial relationships with all departments
Taj Samudra - Colombo, Sri LankaF&B serviceSeptember 2014 - March 2015 · 7 months
Handling Customer complains Providing information & customer service Handing Guests requirements Handling Group Check-ins Accepting reservations Keeping a track of the events & follow up daily Roster Planning Follow-up on occupancies & room Reservations Maintaining guest history cards/contract letters of past clientele so as to ensure repeat business Developing menus / new packages to make selling effective Attend to market surveys
Help Desk Operator
E wis Information Systems - Colombo, Sri LankaCustomer ServiceJuly 2012 - December 2012 · 6 months
Assisting Clients / Companies with necessary information Updating the system according to the clients requirement Giving information about the job progress Updating job sheets
Sri Lanka Institute of Tourism & Hotel Management (SLITHM) - Kundasale, Sri LankaJanuary 2013 - January 2016
Aquinas University College - Colombo, Sri LankaSeptember 2011 - March 2012
Diploma in English
Convent of our Lady of Victories - Colombo, Sri LankaDecember 2008 - August 2011
G.C.E Advance Level- Dept. of Examinations, Sri Lanka- December - 2011 Economics A Business Studies B Accounting S General English A G.C.E Ordinary Level- Dept. of Examinations, Sri Lanka- December -2008 English Language A Sinhala Language A Commerce A Health & Physical Education A Religion A History A Western Music A Mathematics B Science B
SinhalaNative or fluent100%
Excellent Customer Service Skills
Thorough Written and Verbal Communication skills (English/Sinhalese)
Positive, Energized and Professional Presence
Team Player and Results Oriented
A Quick Learner Who Can Absorb New Ideas