Asheni Welivitiya

Asheni Welivitiya

Welcome centre operator at Pullman Dubai Creek city center hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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Graduate of 3 year Management diploma in hospitality management conducted by Srilanka Institute of Tourism & hotel Management. Currently I'm working in Pullman Dubai Creek City center hotel as a welcome center operator. I underwent an Internship Program for a period of 6 months at Taj Samudra Hotel Colombo ( namely Front office Department /Housekeeping department & Food & beverage Department ) and also Worked at E-wis information Systems – Srilanka as a Help Desk Operator since June 2012 –December 2012

If I am being selected, I assure you that through my input occupation of your Organization will be made more glamorous in the eyes of your guests.

Thank you,
Yours faithfully,
Asheni Bhagya Ann Welivitiya.

Experience

  • Welcome centre operator

    Pullman Dubai Creek city center hotel - Dubai, United Arab Emirates

    Back Office
    November 2016 - Now · 2 years and 3 months

    Handle all telephone inquiries, complaints, emergencies, customer requests and other services via telephone as per the organization guidelines in a professional manner. Record all guest requests on Hotel Service Optimization System (HotSos). Contribute to overall organizational goals and objectives whilst maintaining cordial relationships with all departments

  • Management trainee

    Taj Samudra - Colombo, Sri Lanka

    F&B service
    September 2014 - March 2015 · 7 months

     Handling Customer complains  Providing information & customer service  Handing Guests requirements  Handling Group Check-ins  Accepting reservations  Keeping a track of the events & follow up daily  Roster Planning  Follow-up on occupancies & room Reservations  Maintaining guest history cards/contract letters of past clientele so as to ensure repeat business  Developing menus / new packages to make selling effective  Attend to market surveys

  • Help Desk Operator

    E wis Information Systems - Colombo, Sri Lanka

    Customer Service
    July 2012 - December 2012 · 6 months

     Assisting Clients / Companies with necessary information  Updating the system according to the clients requirement  Giving information about the job progress  Updating job sheets

Education

  • Sri Lanka Institute of Tourism & Hotel Management (SLITHM) - Kundasale, Sri Lanka

    January 2013 - January 2016

  • Aquinas University College - Colombo, Sri Lanka

    September 2011 - March 2012

    Diploma in English

  • Convent of our Lady of Victories - Colombo, Sri Lanka

    December 2008 - August 2011

    G.C.E Advance Level- Dept. of Examinations, Sri Lanka- December - 2011 Economics A Business Studies B Accounting S General English A G.C.E Ordinary Level- Dept. of Examinations, Sri Lanka- December -2008 English Language A Sinhala Language A Commerce A Health & Physical Education A Religion A History A Western Music A Mathematics B Science B

Languages

  • Sinhala
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Notions
    20%

Other

  • Customer service

    Excellent Customer Service Skills
    Thorough Written and Verbal Communication skills (English/Sinhalese)
    Problem Solving
    Positive, Energized and Professional Presence
    Team Player and Results Oriented
    A Quick Learner Who Can Absorb New Ideas

Connections
Pius Dominic
Senior Accountant at Media One Hotel
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