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Transguard Group - Dubai, United Arab EmiratesSecuritySeptember 2017 - Now · 1 year and 3 months
Duties and Responsibilities: • Securing premises and personnel by patrolling property and monitoring surveillance equipment. • Applying effective communication and interpersonal skills when interacting with all levels of personnel and the general public. • Preparing regular written reports and logs in neat and legible handwriting. • Assist Incident/Accident Investigation in the location with HSE and Management • Assist HSE for the Mock Drills and Inspections. • Working both independently and as a team to resolve urgent issues. • Unlock and Lock rooms and Offices for authorized contractors and staff. • Verify each individual's right to enter restricted areas and denied access to unauthorized persons. • Direct and guide the guests. • Note and follow up on any unusual behavior. • Deliver accurate verbal and written reports to company personnel and supervisor • Maintain accurate and detailed logs of all Vehicle’s that entered from gates and any issue occurred during each shift.
Customer Service Executive
Teamlease pvt ltd - Dehradun, IndiaCustomer ServiceDecember 2013 - July 2017 · 3 years and 8 months
Deployed at v-guard industries ltd Duties and Responsibilities: • Worked on CRM ( customer relationship management) software for logging and closing of complaints and transfer of complaints to service center • Worked on SAP and helping SCM team for doing invoicing to dealers and distributors • Entering required data to computers from files. • Billing of spare parts to Service centers Through SAP and CRM • Maintaining of all required documents and files in proper way. • Support SCM team in daily work of billing, making delivery of materials to dealer’s & distributors from warehouse and maintaining warehouse • Respond to all customer inquiries thoroughly and professionally. • Earn management trust by serving as key holder, responsibly opening and closing of office and warehouse • Resolve customer inquiries and complaints in a timely and empathetic manner. • Answered an average of 60-70 calls per day by addressing customer inquiries, solving problems and providing new product information. • Maintain cleanliness and presentation of stock kept in warehouse • Effectively communicate and support marketing, SCM and Administrative teams on a daily basis. • Greeting all customers coming to the Organization and provide information to each customer regarding the product and services provided. • Participated in physical inventory counts in every 6 months for audit.
Customer service executive
V-guard industries ltd - Dehradun, IndiaCustomer ServiceOctober 2012 - November 2013 · 1 year and 2 months
Addressed on average 60-80 inbound and outbound customer calls on a daily basis. • Explained online self-help options to customers so that they could s log their complaints regarding product online. • Updated information in each customer about their complaints In CRM Software and forward it to Service center • Informing Critical customer issues to the Branch Customer Service In charge(BSI) immediately to avoid loss of revenue • Provided company information and policies to customers upon inquiry and answered questions via phone, email • Described product and service details to customers to help them to better understand benefits and advantages. • Coordinated between billing department and Dealer’s, distributer’s to resolve problems. • Built long-term customer relationships and advised customers on purchases and promotions.
Orchard restaurant - Raipur, Dehradun, IndiaF&B serviceJune 2010 - November 2012 · 2 years and 6 months
Duties and Responsibilities: • Moving and arranging tables, chairs and place settings and organized seating for Guest • Cleaning of restaurant, and service stations • Addressed any complaints regarding food with kitchen staff and serve replacement menu items promptly. • Handling of cash in absence of cashier. • Delivered quality service by providing a warm and welcoming environment. • Quickly set up and cleared tables and stocked all service stations. • Resolving guest complaints quickly and efficiently. • Maintaining high standards of cleanliness and sanitation. • Developing and maintaining positive working relationships with others to reach business goals. • Maintaining complete knowledge of restaurant menu. • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Himalyan university - ItanagarJune 2013 - July 2016
- Basic computer skills
- Word, Excel