Ashish Kumar pandey

Ashish Kumar pandey

Security Officer at Transguard Group
Lives in Dubai, United Arab Emirates

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Experience

9 years and 6 months

  • Security Officer

    Transguard Group - Dubai, United Arab Emirates

    Security
    September 2017 - Now · 2 years and 4 months

    Duties and Responsibilities: • Securing premises and personnel by patrolling property and monitoring surveillance equipment. • Applying effective communication and interpersonal skills when interacting with all levels of personnel and the general public. • Preparing regular written reports and logs in neat and legible handwriting. • Assist Incident/Accident Investigation in the location with HSE and Management • Assist HSE for the Mock Drills and Inspections. • Working both independently and as a team to resolve urgent issues. • Unlock and Lock rooms and Offices for authorized contractors and staff. • Verify each individual's right to enter restricted areas and denied access to unauthorized persons. • Direct and guide the guests. • Note and follow up on any unusual behavior. • Deliver accurate verbal and written reports to company personnel and supervisor • Maintain accurate and detailed logs of all Vehicle’s that entered from gates and any issue occurred during each shift.

  • Customer Service Executive

    Teamlease pvt ltd - Dehradun, India

    Customer Service
    December 2013 - July 2017 · 3 years and 8 months

    Deployed at v-guard industries ltd Duties and Responsibilities: • Worked on CRM ( customer relationship management) software for logging and closing of complaints and transfer of complaints to service center • Worked on SAP and helping SCM team for doing invoicing to dealers and distributors • Entering required data to computers from files. • Billing of spare parts to Service centers Through SAP and CRM • Maintaining of all required documents and files in proper way. • Support SCM team in daily work of billing, making delivery of materials to dealer’s & distributors from warehouse and maintaining warehouse • Respond to all customer inquiries thoroughly and professionally. • Earn management trust by serving as key holder, responsibly opening and closing of office and warehouse • Resolve customer inquiries and complaints in a timely and empathetic manner. • Answered an average of 60-70 calls per day by addressing customer inquiries, solving problems and providing new product information. • Maintain cleanliness and presentation of stock kept in warehouse • Effectively communicate and support marketing, SCM and Administrative teams on a daily basis. • Greeting all customers coming to the Organization and provide information to each customer regarding the product and services provided. • Participated in physical inventory counts in every 6 months for audit.

  • Customer service executive

    V-guard industries ltd - Dehradun, India

    Customer Service
    October 2012 - November 2013 · 1 year and 2 months

    Addressed on average 60-80 inbound and outbound customer calls on a daily basis. • Explained online self-help options to customers so that they could s log their complaints regarding product online. • Updated information in each customer about their complaints In CRM Software and forward it to Service center • Informing Critical customer issues to the Branch Customer Service In charge(BSI) immediately to avoid loss of revenue • Provided company information and policies to customers upon inquiry and answered questions via phone, email • Described product and service details to customers to help them to better understand benefits and advantages. • Coordinated between billing department and Dealer’s, distributer’s to resolve problems. • Built long-term customer relationships and advised customers on purchases and promotions.

  • Senior Waiter

    Orchard restaurant - Raipur, Dehradun, India

    F&B service
    June 2010 - November 2012 · 2 years and 6 months

    Duties and Responsibilities: • Moving and arranging tables, chairs and place settings and organized seating for Guest • Cleaning of restaurant, and service stations • Addressed any complaints regarding food with kitchen staff and serve replacement menu items promptly. • Handling of cash in absence of cashier. • Delivered quality service by providing a warm and welcoming environment. • Quickly set up and cleared tables and stocked all service stations. • Resolving guest complaints quickly and efficiently. • Maintaining high standards of cleanliness and sanitation. • Developing and maintaining positive working relationships with others to reach business goals. • Maintaining complete knowledge of restaurant menu. • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Education

  • B.com

    Himalyan university - Itanagar

    June 2013 - July 2016

  • Diploma

    Ram institute of hotel management and catering technology i - Indian Rocks Beach, FL, United States

    May 2009 - June 2010

    Hotel management diploma in food and baverage and food production

Languages

2 languages

  • Hindi

    Full professional

  • English

    Professional working

Personal information

Nationalities

  • Indian

Skills

6 skills

  • Basic computer skills
  • Hardworker
  • Honest
  • Puntual
  • Teamwork
  • Word, Excel
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