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Performance-driven Manager with proven experience in looking after 800 and over guests a day and delivering world-class hospitality. Highly motivated professional with extensive experience in cultivating customer relationships and developing and executing to exceed top-level objectives. Recognized for strong guest focus, sales expertise, and ability to leverage core strengths to increase profits. Diligently maintain solid guest relationships through high-performance teams driven by satisfaction, maximized room revenues, and return visits. I retain vast experience over 14 years in hospitality industry working in different departments and delivering world class service. My professional education comes from degree in hospitality management
Nights Operations Manager
Guoman Hotels - London, United KingdomOtherJuly 2011 - Now
Guoman Hotels London - London, United KingdomFront Office receptionJuly 2011 - Now