Asiya Nyasiri

Receptionist / Customer Service Agent at Acres Realtors
Lives in Sharjah, United Arab Emirates
over 6 months ago

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Experience

  • Receptionist / Customer Service Agent

    Acres Realtors - Nairobi, Kenya

    Real Estate
    January 2016 - July 2018 · 2 years and 7 months

    • Greet and welcome guests as soon as they arrive at the office • Direct visitors to the appropriate person and office • Answer, screen and forward incoming phone calls • Order front office supplies and keep inventory of stock • Update calendars and schedule meetings • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) • Provide basic and accurate information in-person and via phone/email • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing • Keep updated records of office expenses and costs

  • Customer Service Representative

    Wonderspree Perfumery Limited - Nairobi, Kenya

    Retail
    September 2013 - December 2015 · 2 years and 4 months

    • In charge of all cashiering & customer service functions at the branch. • Handle customer complaints and provide solution within time limit and follow up to ensure resolution. • Meet personal and team targets as expected by the management. • Ensuring prompt and accurate billing for all account customers. • Compile report on overall customer satisfaction. • Ensuring all items are stocked and with respective price tags. • Serving both caller and walk in customers. • Making outbound calls to customers who require feedback. • Communicating about new products to customers and when there sales offers. • Advising new customers about our products. • Work with Customer service manager to ensure proper customer service is being delivered. • Ensuring store is clean and well organized for easier location and roaming around of clients.

  • Sales Representative

    Wonderspree Perfumery Limited - Nairobi, Kenya

    Retail
    May 2010 - August 2013 · 3 years and 4 months

    • Meet personal and team targets as expected by the management. • Compile report on overall customer satisfaction. • Ensuring all items are stocked and with respective price tags. • Communicating about new products to customers and when there sales offers. • Advising new customers about our products. • Work with Customer service representative to ensure proper customer service is being delivered. • Ensuring store is clean and well organized for easier location and roaming around of clients.

Languages

  • Swahili
    Full professional
    80%
  • English
    Professional working
    60%
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