Asma Naz

Asma Naz

Night Manager/Front Desk Agent at DoubleTree by Hilton
Lives in Austin, TX, United States

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About me

I was born to help people so here I am in the hospitality industry to serve them with smile and kindness.

Experience

3 years and 10 months

  • Night Manager/Front Desk Agent

    DoubleTree by Hilton - Austin, TX, United States

    Front Office reception
    July 2018 - Now · 1 year and 6 months

     Supervise the Guest Services representatives by leading, training, mentoring, evaluating, and corrective feedback as needed.  Greet guests upon arrival, check them in and provide them with any information they need.  Assist and help guest in house staying and response to their inquiries, concerns and complains as needed.  Operate the PBX and receive all incoming call at night.  Perform nightly tasks that include generating daily reports, balancing revenue, authorizing guest's credit cards, and tracking sales data.  Run all computer functions, property management software and server room so they are complete by the end of the shift.  Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies.  Make guest reservations and keep guest ledger organize.  Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times.  Train and assist new hires and other night shift staff.  Shift closing of all front office staff, including night closeout and completing an audit summary for all shift.

  • Front Desk Assistant

    Austin Community College - Austin, TX, United States

    Administration & General
    February 2016 - May 2018 · 2 years and 4 months

     Provided customer service, answered telephone and inquiries, and kept daily record of visitors.  Helped and assist students to access the Learning Lab.  Check out books and other Learning Lab items to students.  Maintained and cleaned the Lab.  Assist and helped staff in other related work.

  • Interne

    IHG - InterContinental Hotels Group - Austin, TX, United States

    Guest Relations
    August 2016 - December 2016 · 5 months

     Provided guest and customer services.  Helped and assist guest in checked in and checked out.  Received, answered and transferred guest and customer’s calls.  Took order for the room service and answered the guest inquiries.  Performed other duties as well. Provided Guest and Customer service.  Set and arranged the buffet and mini bar at VI Club Lounge.  Maintained and cleaned the VIP Club Lounge.  Served food and drink to guests and customers.  Checked club inventory and kept record of all items.  Helped the kitchen staff. Provided turndown & evening service to guests.  Helped room-attendant in cleaning.  Provided room service.  Helped laundry staff.

Education

  • Graduate

    Austin Community College - Austin, TX, United States

    January 2016 - May 2018

    Hospitality and Tourism Hotel and Restaurant specialization

Languages

4 languages

  • English

    Native or fluent

  • Urdu

    Native or fluent

  • Arabic

    Professional working

  • Spanish

    Limited working

Personal information

Nationalities

  • Pakistani

Skills

6 skills

  • Communicaton
  • Computer skill
  • Customers service
  • Guest service oriented
  • Interpersonal Skill
  • Retail sales
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