Join Hosco and view Asma's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
I was born to help people so here I am in the hospitality industry to serve them with smile and kindness.
3 years and 10 months
Night Manager/Front Desk Agent
DoubleTree by Hilton - Austin, TX, United StatesFront Office receptionJuly 2018 - Now · 1 year and 6 months
Supervise the Guest Services representatives by leading, training, mentoring, evaluating, and corrective feedback as needed. Greet guests upon arrival, check them in and provide them with any information they need. Assist and help guest in house staying and response to their inquiries, concerns and complains as needed. Operate the PBX and receive all incoming call at night. Perform nightly tasks that include generating daily reports, balancing revenue, authorizing guest's credit cards, and tracking sales data. Run all computer functions, property management software and server room so they are complete by the end of the shift. Made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies. Make guest reservations and keep guest ledger organize. Bookkeeping, Accounting, and Auditing of numerical data to keep financial records complete and accurate at all times. Train and assist new hires and other night shift staff. Shift closing of all front office staff, including night closeout and completing an audit summary for all shift.
Front Desk Assistant
Austin Community College - Austin, TX, United StatesAdministration & GeneralFebruary 2016 - May 2018 · 2 years and 4 months
Provided customer service, answered telephone and inquiries, and kept daily record of visitors. Helped and assist students to access the Learning Lab. Check out books and other Learning Lab items to students. Maintained and cleaned the Lab. Assist and helped staff in other related work.
IHG - InterContinental Hotels Group - Austin, TX, United StatesGuest RelationsAugust 2016 - December 2016 · 5 months
Provided guest and customer services. Helped and assist guest in checked in and checked out. Received, answered and transferred guest and customer’s calls. Took order for the room service and answered the guest inquiries. Performed other duties as well. Provided Guest and Customer service. Set and arranged the buffet and mini bar at VI Club Lounge. Maintained and cleaned the VIP Club Lounge. Served food and drink to guests and customers. Checked club inventory and kept record of all items. Helped the kitchen staff. Provided turndown & evening service to guests. Helped room-attendant in cleaning. Provided room service. Helped laundry staff.
Austin Community College - Austin, TX, United StatesJanuary 2016 - May 2018
Hospitality and Tourism Hotel and Restaurant specialization
Native or fluent
Native or fluent
- Computer skill
- Customers service
- Guest service oriented
- Interpersonal Skill
- Retail sales