Asmaa Zine

Asmaa Zine

Hotel opening team member as Accounts Receivable Agent at The Barcelona EDITION
Lives in Barcelona, Spain
over 6 months ago

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I consider myself as a proactive young professional focused on customer service and special attention to details.
I am generally a creative problem-solving person (because travellers sometimes have unexpected situations) and seek to have a thorough knowledge of local resources and attractions to offer our guests a complete and memorable experience.

In the hospitality industry my professional skills improve more and more thanks to the team work.

Experience

  • Hotel opening team member as Accounts Receivable Agent

    The Barcelona EDITION - Barcelona, Spain

    Finance/Accounting
    June 2018 - Now · 6 months

    As Accounts Receivable Agent and part of the pre-opening team at The Barcelona Edition I am in charge of the following tasks: • Posting customer payments by recording cash, checks, and credit card transactions in the A/R field in Opera System. • Updating receivables by totalling unpaid invoices. • Coordinating together with the reservations team the advance purchases. • Verifying validity of account discrepancies by obtaining and investigating information from sales, Rooms Division and Food and Beverage venues and adjusting entries if applicable. • Control of transient and groups commissions and coordinate with my co-worker from Accounts Payable the payment of such commissions. • Protecting the organization's value by keeping information confidential. • Updating job knowledge by participating in educational opportunities at the Marriott Intranet (MGS)

  • Accounts Receivable Agent

    The Ritz-Carlton Hotel Company, L.L.C. - Santa Cruz de Tenerife, Spain

    Finance/Accounting
    May 2017 - June 2018 · 1 year and 2 months

    As Accounts Receivable Agent at The Ritz-Carlton, Abama I was in charge of the following tasks: • Posting customer payments by recording cash, checks, and credit card transactions in the A/R field in Opera System. • Updating receivables by totalling unpaid invoices. • Constant contact with TT.OO and travel agencies to make sure the rates and promotions were constantly updated and the invoices paid on time • Coordinating together with the reservations team the advance purchases. • Verifying validity of account discrepancies by obtaining and investigating information from sales, Rooms Division and Food and Beverage venues and adjusting entries if applicable. • Control of transient and groups commissions and coordinate with my co-worker from Accounts Payable the payment of such commissions. • Protecting the organization's value by keeping information confidential. • Updating job knowledge by participating in educational opportunities at the Marriott Intranet (MGS)

  • Income Auditor Trainee

    Hilton Madrid Airport - Madrid, Spain

    Finance/Accounting
    April 2016 - September 2016 · 6 months

    As trainee in Income Audit and first contact with the Financial Department at the hotel Hilton Madrid Airport I was in charge of the following tasks: • Carry out daily checks of revenue via an Operations Audit as per hotel standards. • Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets. • Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs. • Check bills signed to Room Account and record all covers. • Spot-check Function Diary and the settlement of function bills. • Reconcile telephone, Pay TV, newspaper revenue, guest laundry income, corrections and allowance. • Ensure Advanced Deposits are current. • Recommend improvements to processes as required. • Support functions to other areas such as Accounts Payable and Cashier.

  • Reservation Tarainee

    Melia Castilla - Madrid, Spain

    Reservations
    May 2014 - September 2015 · 1 year and 5 months

    As trainee in Reservations Department at the hotel Meliá Castilla I was in charge of the following tasks: • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. • Identify guest reservation needs and determine appropriate room type. • Verify availability of room type and rate. • Explain guarantee, special rate, and cancellation policies to callers. • Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. • Follow sales techniques to maximize revenue. Input and access data in reservation system. • Indicate special room reservation types by inputting the correct code and rate into the reservation system. • Follow proper escalation procedures when addressing guest concerns.

  • Restaurant Hostess

    Hilton Madrid Airport - Madrid, Spain

    F&B service
    March 2013 - April 2017 · 4 years and 3 months

    The position of Hostess at the Hotel Hilton Madrid Airport was my first professional touch with the hotel industry and allowed me to combine work and studies. There I knew I wanted to develop my career in the hospitality industry. In this position I was in charge of the following tasks: • Checking the reservation book for reservations for the next meal period. • Distributing reservations among all servers equally, informing them of all information necessary and notifying special requests of the guests they will take care of. • See that the reservation signs are placed on the tables. • Inquire with the kitchen what the daily specials are for the shift. • Answering the phone politely using a friendly tone and being informative. • Helping the team with pre-opening and closing tasks. • Reporting possible incidentals and compliments from the guests

Languages

  • Arabic
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%

Skills

  • Proactive
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