Asmae Zejly

Receptionist at Emaar Hospitality Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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I Can say that i have a passion for a customer service ,because of the 4 years experience,2 years in a call center as a customer service representative and 2 years as a spa Receptionist,they really hone my skills,and iv learned how to deal with different situation of the guests and turning a customer frowning to a smile.

i can say also that i love to work with people from different nationalities,and i love to see everyday new scenarios and events with customers,that means am a people person,and also working within a team into a achieving a common goal for the company as well,and lastly i would like to say that am an achiever ,and i truly believe that anything worthwhile is worth doing well.

Experience

  • Receptionist

    Emaar Hospitality Group - Dubai, United Arab Emirates

    Spa & Wellness
    July 2016 - Now · 2 years and 6 months

    Managed spa appointments and created a welcoming atmosphere for all guests and visitors by providing exceptional customer service while promoting spa package, Promotions, and Retails. Answered, screened and directed inbound phone calls. Take verbal and written messages Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software. Received and assisted clients and escorted them to correct destinations ; offices, rooms or meeting rooms. Handled general requests for information and data ; handled delicate situations, such as - customer requests, special needs and complaints. Pushing for TripAdvisor and encourage the guests to write a review, that The Spa will be more seen by outside guests in social Media. Taking care of all members includes Spa members & Gym members, and make sure that their needs are served under excellent service. Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells. Communicated all changes, cancellations and additions to spa team members. Accepted responsibility for cash drawer and ensured it balanced at close of shift. Maintained a high level of professionalism in all aspects of job performance. Processed customer transactions and balanced daily financial revenue reports.

  • Guest Service Agent

    Hyatt Hotels Dubai - Dubai, United Arab Emirates

    Reservations
    January 2014 - January 2016 · 2 years and 1 month

    Achieving to target a monthly basis from the sale of rooms, Taking care for all calls received with Hyatt Standards, and make sure to provide a good costumer services. Selling rooms for all properties of Hyatt, with description of room categories and encourage for an up-selling. Make sure all the bookings from the travel agencies, Tours operators & companies are confirmed, as per their contracted rate with all Hyatt Hotels base in Dubai or in Overseas if required.

Education

  • Graduate of the institute specialized in technology applied of Hay salaam sale.

    the institute specialized in technology applied - Fes, Morocco

    September 2010 - September 2012

  • high school

    Baccalaureate science of Life and ground - Fes, Morocco

    September 2009 - September 2010

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%

Skills

  • Able to deal with stress
  • Energetic and flexible
  •  Excellent knowledge of the Microsoft office (Wor
  • Friendly and positive
  • Good endurance
  • Stong team work
  • strong interpersonal skills
  • • strong organizational skills
  • Teamwork
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