Assem Mostafa

Assem Mostafa

Front Office Manager at Shangri-la Hotel, Dubai
Lives in Dubai, United Arab Emirates

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About me

Experienced Front Office Manager with a demonstrated history of quality management along with endless learning journey of working in the hospitality industry. Skilled in Creating Guest For Life, Guest Engagement, Enhancing Loyalty Programs, REVPAR Impact, Pre-Opening Setup and Strong administrative skills!
Professional studying Strategic Hospitality Leadership at Harvard University and Undergraduate Bachelor of Hotel Management.

Experience

9 months

  • Front Office Manager

    Shangri-la Hotel, Dubai - Dubai, United Arab Emirates

    Rooms division
    September 2018 - Now ยท 9 months

    Experienced Front Office Manager with a demonstrated history of quality management along with endless learning journey of working in the hospitality industry. Skilled in Creating Guest For Life, Guest Engagement, Enhancing Loyalty Programs, REVPAR Impact, Pre-Opening Setup and Strong administrative skills! Professional studying Strategic Hospitality Leadership at Harvard University and Undergraduate Bachelor of Hotel Management. - Middle East and Europe Shangri-La Mobile APP Specialist. - In charge of Rooms operation and direct report to Director of Rooms. - Responsible about Front Desk, Executive Lounge, Guest history, Guest Relation, Concierge Services, Guest Center Services, Business Center and Butler service. - Rooms Departmental Trainer. - Paperless Front Office Services Project Manager. - In room check in, Mobile check in and check out Project Manager. - Golden Circle Loyalty program champion. - Wow story ambassador. - Up-Selling main Key driver with 2.5 M/- AE, revenue increment of 2017

Education

  • Hospitality Administration/Management

    Helwan University Cairo - Cairo, Egypt

    September 2002 - September 2006

    Hospitality Administration/Management

Languages

3 languages

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • Russian

    Professional working

Skills

8 skills

  • Budgeting/P&L
  • Hotel Management
  • Hotel Pre-opening
  • Luxury Hospitality
  • Opera OXI
  • Opera PMS
  • Rooms Division
  • Yield-management
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